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Hi all.  I have just moved some of my Sonos Play1 speakers back to my home from my recreation home.  They are on the same router they were before I had moved them initially.  At my other home they were running on S1 but I am trying to set them up on S2.  Here is what I have tried unsuccessfully:

  • Download S2 app under my existing account
  • Reset Play 1 per instructions
  • Follow all set up instructions

I have tried both with wifi and hard wired to my router.  The Play 1 seems to go through all the motions with light turning green etc. but in the end it tells me connection unsuccessful and no more help 🙂.  It also isn’t registering my Play 1 with my account.  It seems to me like an issue of it trying to use my other router but I have even tried hard wiring to my router.

I am wondering if I should set up a separate SONOS account but haven’t tried that.

Thanks for reading and hopefully one of you veteran SONOS folk can help out.

PS:

The router I am using in my new home is an ActionTek, same as in my other home and I previously had my Sonos set up on this router.

Hi @bartem 

Thanks for your post!

It sounds like you are doing all the right things, but it just isn’t going well for you - given that it has worked with this router before, I can see how this must be frustrating.

If you haven’t already done so, please try restarting the phone/tablet you are using, or try using another device altogether. This is most likely to resolve the issue you are having, though it may also help to reboot the router by switching it off for at least 30 seconds.

If none of the above steps help, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

There should be no need to create a new Sonos account.

I hope this helps.

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