Skip to main content

Help!

I can’t get my play base connected no matter what I do, app keeps saying cannot find play base but my other bits(speakers) do show up and are working.

I have hardwired play base and even that isn’t picking up 

thanks

Help!

I can’t get my play base connected no matter what I do, app keeps saying cannot find play base but my other bits(speakers) do show up and are working.

I have hardwired play base and even that isn’t picking up 

thanks

Are any colours showing on the LED?

Other than “no matter what I do”, you haven’t said what you have tried.

It does sound like a hardware issue if you can’t connect and the app can’t detect it on Ethernet or wifi. Might be best to speak to Sonos support and see if they can help. 

Thanks nik, I factory reset the play base and now all is working great, appreciate your help 

Terms & ConditionsCookie settings