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playbase

  • 28 August 2023
  • 2 replies
  • 213 views

Help!

I can’t get my play base connected no matter what I do, app keeps saying cannot find play base but my other bits(speakers) do show up and are working.

I have hardwired play base and even that isn’t picking up 

thanks

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2 replies

N
Userlevel 7
Badge +19

Help!

I can’t get my play base connected no matter what I do, app keeps saying cannot find play base but my other bits(speakers) do show up and are working.

I have hardwired play base and even that isn’t picking up 

thanks

Are any colours showing on the LED?

Other than “no matter what I do”, you haven’t said what you have tried.

It does sound like a hardware issue if you can’t connect and the app can’t detect it on Ethernet or wifi. Might be best to speak to Sonos support and see if they can help. 

M

Thanks nik, I factory reset the play base and now all is working great, appreciate your help 

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