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Markdm
Contributor I
Aug 28, 2023 7:15 AM UTC
Answered

playbase

Help!

I can’t get my play base connected no matter what I do, app keeps saying cannot find play base but my other bits(speakers) do show up and are working.

I have hardwired play base and even that isn’t picking up 

thanks

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MarkdmAnswer
Contributor I
Aug 28, 2023 9:51 AM UTC

Thanks nik, I factory reset the play base and now all is working great, appreciate your help 

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2 replies

nik9669a
Senior Virtuoso
Aug 28, 2023 8:25 AM UTC

Help!

I can’t get my play base connected no matter what I do, app keeps saying cannot find play base but my other bits(speakers) do show up and are working.

I have hardwired play base and even that isn’t picking up 

thanks

Are any colours showing on the LED?

Other than “no matter what I do”, you haven’t said what you have tried.

It does sound like a hardware issue if you can’t connect and the app can’t detect it on Ethernet or wifi. Might be best to speak to Sonos support and see if they can help. 

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MarkdmAuthorAnswer
Contributor I
Aug 28, 2023 9:51 AM UTC

Thanks nik, I factory reset the play base and now all is working great, appreciate your help 

Translate
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