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I don’t know if this question has been asked yet, so here goes. I am using 2 Era 300s as surrounds in a 7.2.4 system used exclusively for home theatre. The 300s are behind the couch, mounted right-side up, 26 inches from an acoustical tile ceiling.  The question is, since the acoustical ceiling is absorbing much of the upward-firing sound, would it not be better to raise the 300s a bit and mount them upside down?

Hi I am having issues connecting to my music library on USB connected to my router. I get error codes 900/1000/1001 using S2 app on android and on the Windows app. I have just changed my router to Draytek 2766ac - I have been through every setting on the router but still cannot connect. What am I missing? Its driving me insane because had no issues doing this with last router. ThanksTony.   

Ive added my Spotify account and my Wife’s Spotify account, and the identifying names are showing in the Services & Voice screen to differentiate between them. However in the Browse screen it just shows the name ‘Spotify’ twice so its hard to know which account you are browsing from. Is there any way to show the nominated account names in the browse screen?

Has anyone experienced the plastic around the pin melting on the Sonos Move charger. I am now unable to charge the speaker. 

Hi everyone…my first post here,so i might have not seach on this topic as i probobly should😇.Anyway….as headline say it’s bout bookshelf speaker from Ikea. I’m a little confused bout the gen 1 & 2.Outside the volumebutton have relocated. So i’m asking: on gen 1…..are the volumebuttons next to eachother or is that on gen 2. I’m asking cause i see mostly gen 1 with the play/pause between volumbottons are more common to see up for sale on the used market,but seller ad that “the one i sell is a gen 2” and use pic from Ikea’s website with the gen 1 on it. Is there a different when it comes to Airplay on the gen 1 & 2? Thanx

With the app unloaded, now tapping the Sonos S2 app icon open Sonos to the last used speaker groups music queue instead of opening to the speaker group.Previously tapping on the widget album cover or tapping on the S2 app icon would open S2 to the My Sonos or last used speaker group page.All widget touch points appear to work correctly. To be crystal clear, this appears to be only an issue when tapping the Sonos S2 application icon from a home screen or from the app tray.  I'm not sure why opening directly to a speaker group queue would ever be desired, and if it were to be an option it would be one that we should be able to turn off.Tested/confirmed on Android 13 on Pixel 4a and Samsung S22 Ultra. 

Hi there everyone does anyone know if you can get covers for your sonos speakers 

Why is it when you move the era 100 speakers to get a better sound experience its extremely difficult to get the speakers connected back with the Sonos App?  When i go inside my router I can clearly see my speakers connect back to the wifi. 

I revised things recently when my old computer died, which we used as a local server, including a Music folder that we accessed via SONOS. When we got a new computer, we canned the server idea and placed all our files, including our music folder, onto Microsoft OneDrive. Is it possible to stream from OneDrive? What about some other online repository? Or must it be local?  

Can an S2 product downgraded to run on S1 be reversed at a later date.Thanks.

Hi All,Recently I’ve noted that my Sonos Play One (Alexa control switched off) no longer ducks when I make an Alexa request to the Dot that is part of the Dining Room Group.  The Sonos is the preferred speaker in this group, and it’s frustrating having to BELLOW commands to Alexa as the Play One no longer lowers the volume when an Alexa request is made.Is anyone else seeing this issue ….. again!?Cheers,Ripface

HiI have an lg cx and sonos arc with sub.I wanted to cure a hdmi control issue with my Apple TV 4K box and disabling cec control on my lg cx fixed it.My sonos Arc seems to operate still, all be it I can’t control volume for live tv via tv remote anymore. But app to do that is fine.Basically all I want to know is is there any other issues that could arise from not using hdmi CEC control?Is it an important feature to keep enabled or am I fine having it disabled? thank you  

Hi,I got a PLAY1 from a family member which had always worked good and did when I got it.Fast forward when I brought it home I was trying to factory reset it, but that does not work. The orange light just keeps blinking and it’s doing that for a couple of hours.When I try to configure it without a factory reset, the PLAY1 is visible in the Sonos app and I connect to it’s own WIFI, but when a sound is going to play on the PLAY1 to move forward in the installation, it does not play it. The second configure way of pressing that PLAY-PAUSE button does nothing aswell. I've tried setting it up both with iPhone and Andriod phones.What do you think may be the issue? It would be sad to not be able to use this speaker..Thanks

Hi,i have sonos play:5 gen1 and noticed that bass works just fine but left and right speakers seems to work very low. Even if volume is high, if bass is reduced, they hardly produce any sound. Thoughts?

After asking something from Google Assistant, Sonos or Google Assistant stops listening.On Google devices I had the chance to have a follow up question or keep talking to google, like in a normal conversastion:Simple example: - Hey Google, set a timer for 3 minutes.- OK a timer was set for 3 minutes.- Thanks!​​​​​​​- I’m honored to serve!Now on Sonos this never happens anymore, because Sonos stops listening after it set the timer.Doest anyone know why is this?

good morning.I wanted to know if there are sound differences between dolby multichannel pcm 5.1 and dolby digital plus 5.1.I have the beam (2 generation) two one and the mini subwoofer.thank you.

I already own a Playbar and sub. I just bought a house that has two in-ceiling rear speakers. Is it possible using the amp to connect all these together? Or do I lose the sub if I connect the rear speakers? how do I physically configure and connect the Playbar and amp and sub to make this connection work? I assume the rear speakers are connected to amp but otherwise how do I make this work? Thanks in advance

Is there a way to listen to music, stream sirius while watching tv. i used to have that ability with Comcast, but now streaming tv and lost it.   Thanks

My Sonos system is registered with a Play5 Gen1, Play3 and Sub-mini. The upgrade offer page shows a 15% discount available against Play3 but no discount against Play5 Gen1. Play 5 should be eligible for 30% discount. What do I need to do to trigger the discount offer for Play5?

Big Sonos user, using it throughout my house daily. I just put down a downpayment on Trimlight lighting, which has music sync capability. I’d love to be able to have my lights beat to my Sonos system. Talking to the Trimlight guy, he says I would need to connect an Aux cord directly in to my Trimlight box (from a Sonos speaker). Is there a Sonos speaker or way that I can do this? Any thoughts? 

I have read that Apple down-mixes Dolby Atmos so that it can be delivered via Apple Music using AAC 256kbps in stereo i.e. they are simulating Dolby Atmos in stereo and I guess this is why they call it Spatial Audio? Does anyone know if this is correct, or whether Spatial Audio is in fact being delivered using the Dolby Digital Plus codec without down-mixing.  Long story short I am trying to figure out whether Apple's Spatial Audio (and Amazon Music Unlimited I guess) is using all of the Era 300’s drivers or just simulating through stereo when playing via S2 app.

My sonos system cannot find the network.  I went from a wireless network to a cable network due to connectivity issues.  I added the ORBI and my sonos system cannot find the network.  I have read all the help and gone down a rabbit hole of troubleshooting, reset the system, deleted the app and reinstalled it. The app is greyed out on my name, network, and service. Any suggestions would be appreciated.  Thank you. 

Hello. I own:1x One. In room a.1x Arc in room b2x Era 100 in room c as stereo couple. When I open the Sonos App in my iphone I see either room a and b, but not room c.When I “kill” the App in the iphone and open it again, it shows me only room c, but not room a and b.When I “kill” the App again and open it again, it shows again room and b only.This means I can switch what I see every time I kill and restart the App. But I never see all rooms with all devices at once.Any idea? What I really want to do is to add the 2x Eras and the Arc in one room, but this is not possible due to the problem. I never see them together. I also don´t see them together when I put them in the same room on the app. Additional info:All rooms can be seen at the same time by my Apple Macbook. Also, all devices are visble at the Alexa App.As Access Point and Router I use a Unify Dream Router. I already rebooted this router while the Sonos devices where unplugged and re-plugged them one after the other.Also, the r

I have 2 tvs each with a Beam. When I say Alexa turn on tv it is turning on the wrong tv (1)..did not behave like this before. I have disconnect voice assistant on tv 1 but it still understands the on command and tv 2 does not.

Hi,I currently have a Rega Planar 3, Rega MK5, integrated amp, and Polk R200s. I am looking at the Port so I can connect to other Sonos speakers in my house. However, if I don't want to connect to the other Sonos speakers, is it possible to disable the Sonos Port and have the analog signal maintained to my Polks?