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Twesty
Contributor I
Aug 20, 2023 11:16 AM UTC
Answered

Sound breaking up when watching TV

I have a playbase, a sub and 2 play 1s as part of my tv setup. The sound keeps breaking up when I’m watching tv. This seems to be even worse when someone else is browsing the internet. I have internet speeds of 60mbps so can’t see why this should be happening. 
Any suggestions on what I can change to stop this?

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Corry P
Corry PAnswer
Sonos Staff
Aug 25, 2023 9:04 AM UTC

Hi @Twesty 

Welcome to the Sonos Community!

With all such reports, I always suggest rebooting the TV by unplugging it from power for at least 2 minutes - this restarts the TV’s software in a way that Standby simply does not.

It may also help to ensure that the optical cable is correctly seated at both ends.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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5 replies

controlav
controlav
Lead Maestro
Aug 20, 2023 11:21 AM UTC

Sony TV per chance?

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Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
TwestyAuthor
Contributor I
Aug 20, 2023 11:22 AM UTC

It’s a Samsung one actually. 

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Stanley_4
Stanley_4
Grand Maestro
Aug 22, 2023 2:40 AM UTC

I’d submit two diagnostics to Sonos, one with light/no Internet use and a second with heavy (maybe speed testing) use and contact them with the ID numbers provided.

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controlav
controlav
Lead Maestro
Aug 22, 2023 8:54 AM UTC

Something weird on the TV, like the Sony RS232 thing, as the network is not at all involved in TV audio playback.

Try removing the TV’s network connection as a test.

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Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
Corry P
Corry PAnswer
Sonos Staff
Aug 25, 2023 9:04 AM UTC

Hi @Twesty 

Welcome to the Sonos Community!

With all such reports, I always suggest rebooting the TV by unplugging it from power for at least 2 minutes - this restarts the TV’s software in a way that Standby simply does not.

It may also help to ensure that the optical cable is correctly seated at both ends.

I hope this helps.

Translate
"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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