I have a playbase, a sub and 2 play 1s as part of my tv setup. The sound keeps breaking up when I’m watching tv. This seems to be even worse when someone else is browsing the internet. I have internet speeds of 60mbps so can’t see why this should be happening.
Any suggestions on what I can change to stop this?
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Sony TV per chance?
It’s a Samsung one actually.
I’d submit two diagnostics to Sonos, one with light/no Internet use and a second with heavy (maybe speed testing) use and contact them with the ID numbers provided.
Something weird on the TV, like the Sony RS232 thing, as the network is not at all involved in TV audio playback.
Try removing the TV’s network connection as a test.
Hi
Welcome to the Sonos Community!
With all such reports, I always suggest rebooting the TV by unplugging it from power for at least 2 minutes - this restarts the TV’s software in a way that Standby simply does not.
It may also help to ensure that the optical cable is correctly seated at both ends.
I hope this helps.
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