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I have a stereo pair of Play:5 . Also other Sonos equipment in the house. They are all connected on Wifi.   

When playing music on the stereo pair of the Play:5, music drops out. Ping times to the left side of the Play:5 pair shoots up to 2+ seconds (from ms):

 

64 bytes from 192.168.89.152: icmp_seq=201 ttl=64 time=8.770 ms

64 bytes from 192.168.89.152: icmp_seq=202 ttl=64 time=2.975 ms

64 bytes from 192.168.89.152: icmp_seq=203 ttl=64 time=3.121 ms

« start playing music >>

64 bytes from 192.168.89.152: icmp_seq=204 ttl=64 time=2.056 ms

64 bytes from 192.168.89.152: icmp_seq=205 ttl=64 time=216.354 ms

64 bytes from 192.168.89.152: icmp_seq=206 ttl=64 time=1573.440 ms

64 bytes from 192.168.89.152: icmp_seq=213 ttl=64 time=5184.342 ms

64 bytes from 192.168.89.152: icmp_seq=214 ttl=64 time=4360.328 ms

64 bytes from 192.168.89.152: icmp_seq=215 ttl=64 time=3363.856 ms

 

The right side ofthe Play:5 pair has consistent low ping times. 


When starting the music from another set and then letting this Play:5 join that group, ping times stay low , also on the “left Play:5”. 

I’ve tried wiring the Play:5 stereopair (including Sub) and that helps for that set, but then other Sonos speakers (that cannot be wired) have music drop outs.

Diagnostic: 1002107269

 

Any help or pointers are appreciated.

There may be wifi interference for that speaker in particular, but you’ve taken the step to submit a diagnostic, so I’d recommend that you call Sonos Support directly to discuss it.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

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