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I am about to purchase an ARC and subwoofer but want to be sure of something.  I currently use a soundbar system from Samsung that connects to the subwoofer and rears on Samsung created 5.8ghz WiFi channel 165.    This worked great for a few years until we moved to a new house with many other homes saturating the upper WiFi channels of 161 and higher, causing the subwoofer and rears to cut out or make noise.If I am reading the SONOS info correctly, as long as I don't connect the ARC by ethernet to my home network the ARC and the subwoofer will connect to my existing home WiFi network and send the sound through that. If I use the ethernet, then it will turn on SonosNet and create its own WiFi which could run into the same interference as the Samsung system I own.  Am I understanding this correctly? I have an ASUS mesh WiFi network with ethernet backhaul. Signal in my home is rock solid in all areas. 

Hi. I’ve bought an era 300 to use with a Pro-Ject E1 phono turntable, but can’t get any sound to transmit at all.  My understanding is that the turntable has a built in pre-amp, so I don’t need a separate one, but no joy so far.  Any ideas please? 

SAMSUNG OLEDSONOS BEAM GEN2 ERA 100 MINI WOOFERALEXA AND SONOS VOICE ENABLED.Any update on the ability to voice command "tv off" using sonos or alexa voice? The post I see are a few years old. The older post do explain that Samsung has disabled the TV off command. Any work arounds?

In the reference of ““Any idea if this support is planning? Need to separate streaming services between different accounts.

Can anyone recommend streaming movies or shows to play to help me optimize the Atmos sound settings?  More specifically, good content to test “height audio” levels from Disney+, AppleTV or Max. My setup is the new Arc + mini Sub + Amp powered rears in ceiling.  Thanks.

In process of upgrading to S2 and wonder if playlists can be moved or imported? My Sonos playlists do not appear on desktop (Windows) or iPhone S2 apps. Looking on here I see that they are supposed to migrate, so this appears to be a fault.  All playlists are still visible and working in S1 app. Music is stored in iTunes folder on NAS and playlists comprise tracks that are physically present on disk. I have seen there is a third party app that lets playlists be played between S1 and S2 systems but I plan to eliminate S1 devices from the network.

You read things on the internet and don’t know whether they are true. I read in a review that you need the Sonos app to manage even the basic Bluetooth functions. So, question 1: Can I connect to Sonos Roam SL from a BT enabled device that cannot load the Sonos app? (I have a couple of portable music players which use a proprietary operating system and cannot load apps.) Does the Sonos Roam SL remember equaliser settings across devices? (That is, if I adjust the equaliser using a Sonos app on my Android phone or Windows computer, will those settings still be present when I connect to one of the players referred to in 1.)Thank you.Clive

Added the ARC to my new LG tv for better sound clarity. It has done that job, but now I’d like a more level sound volume. I wanted enhanced volume for dialog but limited volume for loud noises ( gun shots, jet engines, explosions, etc.). Input is cable TV and streaming movies. I’ve adjusted the Sonos app with enhanced dialog and I’ve turned on the night mode. The peak sounds are still too loud, as are commercials - is there any additional options I can try? It seems an automatic gain control should be available to compress the overall volume range.thanks in advancejon 

Search in the app for an Album. This used to find albums in my collection or on Amazon or Spotify.Now with Spotify all I get is “Featured” songs and a link to open the Spotify app.Is there now way of playing whole albums from within the app any more? 

I have a BT box, SONOS Beam 2 , SONOS One SL (x2) setup as asurrond sound.BT box HDMI goes to TV, as TV doesn’t support HDMI out  (or optical port out) I use the optical port on the BT box via the SONOS optical adapter to the Beam  2.Google assistant is enabled on the Beam 2.Everything works, we play music and watch TV etc….fab.The bit that frustrates me is you have been listening to music in the lounge on the Beam 2 setup, you decide now to catch up with the news, turn on the telly and BT box….no sound.I have to go into the SONOS app, navigate to the Beam 2 setup and slide the TV Autoplay OFF, then slide it back on...now you have sound.Is this a software oversight that it doesn’t detect sound because of the SONOS Optical Adapter is not quite right or is there some other confiugration setting I need to change?Is there another way of getting the SONOS Beam to acknowledge the Optical sound, it doesn’t warrant a new TV.This is the ONLY issue we have, everything else works a treat. Neil

Since the upgrade to my home router I am unable to setup my playbase. All other products I have are working with no issues. I’ve logged on to my router to see if there are any duplicate IP addresses that could be causing the issue, but I found none. The articles I have read online suggests the home theatre surrounds that have been disabled (slow flashing green light) and that I need to re-enable the setting on the Sonos app. When following the instruction to set-up the home theatre, the option for me to set up the home theatre under the System option is not there.

Gen1 Beam? I have 2014 Sony Bravia with 1 hdmi port which has fire stick plugged into it.  I have the audio connector cable, but do not see where I can plug into the TV?  Will Sonos Beam Gen 1 not work with TV as described?

HI, I’d appreciate a little advice/guidance with my newly installed Arc…  Is there a ‘test’ video or similar that can be streamed to verify the setup, let you change the ‘height’ and asses the differences, etc?  I intend to pair it with two Sonos One SLs - I appreciate that I wont get the same sound quality as using Era 100s but is this still a valid pairing?Thanks in advanceCheers! mike

I have had couple of Sonos roam’s for about six months now. I installed the app on my android phone.  On my android phone, I have a micro SD card, that has my music library, thousands of songs. When I first was using the Sonos app, I would start it up and it would give me the choice of Sonos music, say the free stuff, Sonos radio or choosing my music library. Recently, when I start the app, I no longer see my music library that is on my android phone as a choice, only Sonos radio. I have had to upgraded a few times since I have owned them and can’t pinpoint exactly, but expect this change in behavior came after an upgrade. I looked through some of the community threads regarding issues with connecting to a music library but they all seemed to be connecting to a network connected music library device. My library is in the same device I am running the Sonos app on, my android phone. Any assistance would be appreciated. Thanks

For the past 24 hours my Sonos app has only showed a black screen.  Running iPhone 13P on iOS 17 Developer Beta and latest Sonos update.  I have removed app and reinstalled it, issue remains.  Cheers for any help. 

I have a Sonos Roam, purchased in the US, which worked fine there.Currently living in Rome (no puns intended here) and have not been able to get the product to connect to any home WiFi network. Have gone through all the troubleshooting. Not sure if there is some fundamental difference in network settings between US and Italy (would be strange?)Am considering having my Sonos Beam shipped to Italy as part of a move, but don’t want to bother if these products just can’t be configured for Italian wifi networks. Any suggestions would be appreciated.

Sonos app update. 3 band EQ BASS-MID-TREBLE greater user control. It’s the weakness in the app. 

As the title states, I have a new Samsung TV that is currently connected to the AMP via a HDMI cable.  The AMP has 2 ceiling speakers connected via Speaker wire. The Arc is wirelessly connected to the Amp.  There is a slight audio delay, so I ended up turning down the AMP (Ceiling speakers) and mainly used the Arc.There is a SVS Sub that is directly connected to the AMP as well. Should I connect the ARC directly to the TV?  Then somehow integrate the AMP as surrounds? Thanks 

I’m redoing our TV room (15’ x 16’) and trying to figure out what might be the best combo. I’m trying to balance value and quality here. Would the Beam and Sub Mini be enough for movies and general music? I’m new to this, so forgive my ignorance. We have several Sonos speakers around the house, but this will be our first TV sound system purchase. (Currently have a mediocre Sony soundbar and sub). Thx!

I have a Synology NAS with locally stored music files that I play through my Sonos system via the Plex service. It has been working well for months but just tonight, i see that I am unable to browse my files either with the Android S2 Controller or via the Sonos App on my PC.I tried reauthorizing the service multiple times and each time a browser window opened and Plex reported that I had successfully reauthorized my account. However, when I returned to the Sonos controller, I was unable to browse my music files via the S2 App.I then deleted the Plex service (via the S2 App) and tried to re-add the service to Sonos. Initially, the App responds with “Check your network connection. There was a problem getting started….” However, there is no problem with my network connection as confirmed by my ability to post here.I have restarted everything -- router, all Sonos players + Boost, and I restarted my NAS drive. I have no problem logging into the NAS from a browser window on the PC and when

I have made the decision to stick with Sonos and upgrade all of my Sonos kit to S2.My question now is whether for the Connect/Port component there is any benefit in having the current Port vs the Connect Gen2. It appears to me there is no clear benefit in using the newer box.I ask because the Port costs £499 each in the UK before trade-in discount. The Connect Gen 2 is readily available used for about £150. I need several.Thanks as always for any insights.

Vocals on the Era 100 sound bad, sort of boxy and harsh.  They sound much smoother on my Play:1’s.  I’ve run True Play.  I’ve noticed this with a single Era100, a stereo pair on my desk, and a stereo pair in my living room.  Any ideas?  Does anyone else notice this?

Hi, I have a gen 1 Symfonisk bookshelf that is connected via UTP to my router which is in my storage room. It is currently my only Sonos device. Because of the location of my router, I would very much like to get rid of the cable. If I recall correctly, the Gen 1 speaker, when used by itself, can only be used when connected via UTP cable. Is that correct? Would adding a Gen 2 speaker (which I believe creates a network wirelessly?) allow me to use the Gen 1 speaker without the UTP cable?  My apologies if I sound completely clueless – I am. My ex bought and installed the speaker and I just hooked it up the way I saw him do it when I moved 😬

When adding music services, Telmore music does not appear. According to everything I can find on the internet it should be there? Is there something im not understanding? 

I recently received a Sonos playbase s11 from a relative and I'm having trouble hooking it up. The app does not find it for setup.