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My new Sonos Beam with the mini Sonos sub and two Sonos SL’s has been randomly and quickly increasing to max volume?  Have a similar set up in another room with the Arc but have never experienced this issue. Not sure how to go about troubleshooting this issue as it seems to me that’s it’s an internal issue, nothing I’ve done. Any thoughts?

Hi, I’ve got a Sonos roam that was all working fine. Yesterday I set up new tv and Beam (which is great!) but the Beam set up seems to have taken over the app. Now I can’t add the roam to the app.  it never finds the roam when I click to add product.  any ideas on how to fix it please?thanks. 

Hi, just bought a Sonos ARC and since this time, my apps don’t see my two SL speaker. I try many times all recommanded works in Sonos web site but still not see them, do you have a solution? Thanks

I tried every possible way which has been mentioned on Sonos Website.  did reset quiet a few times. But playbase is just not ready to connect with wifi.  it does work well with ethernet cable. However my router is in other room and tv is in living room. Very much frustated as its useless having such an expensive premium brand speaker but cant use wirh my tv.  Diagnostics number is 1524607294

Hi,I have a Gen 2 Beam, a Mini Sub and two rear Era 100’s, is it possible to add a further two Era 100’s as front right and left speakers?  The TV and the Beam are off centre in my room, I’m thinking that two front speakers would enable me to balance the front sound with the Beam acting as a centre speaker (I previously had a non-Sonos setup which did this).

Is it possible to connect and use both line-in and Ethernet at the same time using the combo adapter?Is it possible, in a multi room system with 4 era 100, to use more line in connections ; for example one connected with the turn table, one with the cd player and one with an internet radio ?Any help is appreciated. 

So I know you can only add two additional rear speakers to the Arc soundbar, but due to the nature of the house each speaker would have to have a separate amp, would the Arc accept one amp per speaker or would both speakers need to be wired into one amp? 

Until recently it was possible to start and pause play from the button on top of my Move when connected to my iPhone over AirPlay. Now I can pause if the speaker is playing, but if I press ‘play’ again the indicator light flashes white but audio doesn’t play. I am on the most recent software for my iPhone and the Move, I can’t tell if this is an AirPlay bug or a Sonos bug (also it is impossible to search this topic because Sonos has a product called Play, and ‘play audio’ is what I’m enquiring about, and the button on top of the speaker is the play button...).

The Sonos XM Sirius goes to the US website and doesn't recognize my Canadian login. So I can’t reauthorize. Sonos changed something because I’ve been using Sirius XM Canada for years/ Is there a work around or fix?

I didn’t remove my S1 Connect before upgrading to the S2 app. What is the easiest way for me to remove it now so I can run it separately in S1?Thanks

When playing music using the Plex app on my TV it sounds terrible -  almost as if I'm only hearing one channel and the system isn't sending any signal to the rear surround speakers.The TV is brand new ULED Samsung.In the 'About my System' section:When its working properly from the Sonos app on my phone it says nothing regarding audio in. .When playing from the problematic Plex TV app it says it's Dolby digital 2.0I have a sonos beam and 2 x play ones (all gen2)The audio is fine if played from Plex in the Sonos app from my phone.

HiI have a double space  living room , at one end of the room where the tv is i have a beam, sub and 2 x ones and I want to add an era 300 in  the other end of the room. Will that work for playing all tv sound and music and adding a turntable to the era 300?Thanks  

I am trying to connect a Google home speaker so it can play the same time as my Sonos products. At the moment I can play the two sonner speakers which I have downstairs or the Google home speaker on its own which I have upstairs but neither together ! 

In the last couple of months I’ve had a really annoying issue with a Play 3 speaker when using Alexa. I have an L shaped kitchen with a Sonos 1 and 1SL stereo pair (called Dining Room) and a Play 3 (Playroom). These speakers are in an Alexa group called Kitchen and until recently this setup worked well. A couple of months ago sound stopped playing from the Play 3 when requested via Alexa (Alexa play music in the kitchen), I can see the speakers are grouped in Sonos app and the app thinks it is playing, but sound can only be heard on the One / One SL pair. Removing and readding the play 3 doesn’t resolve.Playback is fine via the Sonos app and playing music from Alexa just to the Play 3 also works fine, issue is only present when playing in the group.  I’ve tried recreating the group in the Alexa app, resetting and renaming the Sonos speaker and nothing is fixing it. Has anyone else had this issue and know how to fix it?

HelloI currently use different sonos product under my account in my main residence. I have replaced my Playbase with a Beam and would like to install the Playbase in my summer house. This requires me to cretae a new system with a different wifi network, correct ? How should I proceed ? May I still use the same account ?Kind regards,Xavier

https://apple.news/AkmFsEUJJSsy4r4fqTNrDAA Looks like Google Assistant now natively supports Apple Music. I just tried it, but it says it is not supported on the Move. Any time frame for it to be added?

I moved my Sonos One to a new room. When I tried to set it up, it wouldn't connect to WiFi. Nothing else has changed. I can connect it via Ethernet. When I try to switch it to WiFi, the first thing the app does is tell me to disconnect the Ethernet cable, so I just get stuck back in the same loop.All guides say I should be able to switch to WiFi with the ethernet cable still connected, but this is not the case is reality. I've spent over 5 hours speaking to customer support and they start from scratch each time and then I get nowhere. My latest call I was in the queue for an hour, on the call for half an hour, and then the agent went silent as soon as I got to the point of having to disconnect the Ethernet cable, then the call ended! Edit: just to add things I've also tried which haven't worked: factory reset speaker, reset app, rebooted router, set up a mobile hotspot which also didn't work which shows the problem is with the speaker

I have a playbar, sub, 2x play1 and 2x roam. For some reason I can’t get the playbar to group play with anything anymore. please help 

I have a Pioneer PL-990 turntable and just purchased Era 100 to use with it. The turntable comes pre-wired with RCA and I just got an RCA to USB-c connector on Amazon (didn’t get the line in from Sonos because that one only works with a single, not double RCA).  The speaker is set up and active in the app, but the line in settings are grayed out. What am I doing wrong? The music isn’t flowing through the speaker, when I turn the turntable on.

I have an old LG TV from 2013 55LM5850 which I have connected to a Beam with the optical attachment that came with the Beam. I also have a sub mini and Play 1’s as rears. No matter what I do I can only get PCM stereo on anything including movies that I know have Dolby 5.1. Am I SOL because of the age of my TV or is there something I can do. I read somewhere about an adaptor of some sort may help or a change in the TV via service menu which I have no idea how to get to. Any help here at all or do I just need a new TV. I want to keep the old one as it’s 3D and I have a bunch of 3D Blu rays that we still like to watch. 

I listen to the show over iHeart 6 days a week, and beginning with the first commercial break, Sonos seems to be hijacking the stream to play it’s own commercials over the iHeart stream.  I can listen to the same stream on my phone and hear the actual iHeart stream, while the Sonos controller is running the same obnoxious commercial set every time.  Worse, the Sonos commercials play longer than the iHeart set, so when I finally stop & restart the stream on Sonos, I’ve missed portions of the show.  So I have gotten in the most annoying routine of constantly stopping and restarting.  Most often, a new song will play, which is better than the same horrible commercial for the thousandth time, but that song or the next also end up playing over the actual show stream.  Playing from phone and AirPlaying to Sonos works through the first commercial break, but at the second, Sonos hijacks it again.  I could regretfully live with the hijacked commercials IF they would stop in line with the ac

Why is it that all of the iPhone 15 models EXCEPT the iPhone 15 Pro Max allow Trueplay? Given that they IPhone 15 Pro Max has a better microphone then the IPhone SE 2020, I want to redo Trueplay. But I cannot because Sonos decided not to allow it. When is the iPhone 15 Pro Max going to be supported? Support for the other  iPhone 15s came quick. This is disgusting service and I’m highly disappointed in Sonos.

Bonjour,Quand j’utilise Connect avec Deezer, la fin des morceaux est systématiquement coupé. Cela fait des années que j’ai le problème. Ça ne se produit pas avec les autres enceintes sonos.Est ce que sonos pourrait régler ce problème ou voir avec Deezer si le problème est chez Deezer ?Merci d’avance pour votre réponse s Google Translate:Good morning,When I use Connect with Deezer, the end of songs is systematically cut off. I've had the problem for years. This doesn't happen with other PA speakers.Could Sonos resolve this problem or check with Deezer if the problem is with Deezer?Thank you in advance for your response

Can I get some advice on swapping Playbases, my system has been stable for many years and I don’t want to break it now?Is it just a case of adding it into the app and deleteing the old one, and will I have to retune the remote?Thanks for any assistance.Michael 

I have a late model LG eco TV that supports Bluetooth audio streaming (A2DP) to external devices.  I also have a high-end audio setup with the SONOS Port attached to it.Can I stream audio from the TV to the Port using Bluetooth audio streaming (A2DP)?