The App sucks

Fix your network.

Trading is not permitted here. The mods have been notified.

That’s right.  And there are no exceptions from this rule.

For starters, my network works great. I don’t anticipate selling anything on this format. My point is that the app to run these speakers is absolute garbage. And as long as people continue to support the app it will remain garbage.

Er, no.

What’s so great about Sonos is people really love their speakers and are happy with the app, so you shouldn’t have any issues selling your Sonos speakers and getting most of your money back.

Well Rat,

I play several online games, Star Citizen for one and I’m running on average 90 fps.

I’m not a computer geek I still work on average 45 hours a week and have a life away from the computer. So setting down for hours on end to set up something that should be a plug and play system. Seems to me the app is for tracking and selling data.

A single gaming console is nothing compared to wireless speakers which must be in communication hundreds of times a second to keep in sync.  Your network could be riddled with things like duplicate IP addresses and your game wouldn’t miss a step, whereas Sonos would be crippled.  15 years I’ve been participating here, and I can count on one hand the number of times symptoms like yours were not solved by fixing a wonky network. 

So do you want to fix your network, or not? 

FYI, the app doesn’t run your Sonos system any more than your remote control runs your TV.

If you have suggestions I will look into them.

So why the need for an app?

Why the need for a remote control for your TV set? Something has to tell the system what to do.

Funny, with all that work you never came across the, often suggested in these forums, fix for issues like you describe?

• jgatie     Thank you, I will look into this information. The power outage was from a transformer down the road, not an in house issue.

• Airgetlam     Its a freaking speaker system, we’ve had speakers for at least the 60 years I’ve been alive. You plug them in or hook them up and they freaking work, there speakers.

• Stanley_4    I sent two requests for help thru the SONO’s website with no response  “not the community platform”, which I did this morning.

Those are passive speakers. The difference is with internet enabled wifi devices like Sonos you expect much more (they have their own amp, you want them to connect to music services via the internet, they need to play in sync and be safe contacting the internet). So there's much more to go wrong than a simple crossed speaker wire.

Did you send diagnoses? Because, as Sonos mentions, you need to contact them to make them have a look at those: https://support.sonos.com/article/submit-diagnostics

Power outages and restores can be much more complex than simply throwing an ON/OFF switch or rebooting something. During the power event some items on the network may have been fully rebooted, while others were not -- resulting in an unstable network. Fully rebooting everything as suggested, then reserving IP addresses will cure and minimize the risk of similar future issues.

We cannot rule out hardware damage caused by wild voltage transients associated with the transformer failure. In this sort of situation many of the most dangerous transients often occur as power is restored. While you cannot prevent the power system failure, I recommend disconnecting all sensitive equipment from the power line until power is fully restored and stable. During a power line failure, you’ll observe me crawling through the house unplugging everything.

Nope. They’re little computers. Each one of them. Like all smart speakers in fact.

• jgatie     Thank you, I will look at these.

The app absolutely sucks. It disconnects every 15 seconds and takes an entire minute to load a song into cue. Sonos 1 was far better. I don’t understand how this could’ve possibly been advised after product testing, if there was any done at all. Fix this dog water ASAP. It’s been years. 

If it’s disconnecting every 15 seconds, and taking a minute to load a song in the queue, you have local network issues, it isn’t the app. I would highly recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Very responsive and I appreciate it. And I will speak to who u recommended. But I do wanna say that there’s no way this is the case, as I live in two separate places, and one of which has a far better wireless network, and it has the EXACT same issues. Thanks again, but I do think the app is to blame. Especially since the first app never gave such issues. 

If you had an S1 system first and you are now in S2, did you maybe also switch from using an (S1 only) Sonos Bridge to a wifi connection? That would make it even more logical your network is to blame.