The App sucks

So why the need for an app?

Why the need for a remote control for your TV set? Something has to tell the system what to do.

Funny, with all that work you never came across the, often suggested in these forums, fix for issues like you describe?

• jgatie     Thank you, I will look into this information. The power outage was from a transformer down the road, not an in house issue.

• Airgetlam     Its a freaking speaker system, we’ve had speakers for at least the 60 years I’ve been alive. You plug them in or hook them up and they freaking work, there speakers.

• Stanley_4    I sent two requests for help thru the SONO’s website with no response  “not the community platform”, which I did this morning.

Those are passive speakers. The difference is with internet enabled wifi devices like Sonos you expect much more (they have their own amp, you want them to connect to music services via the internet, they need to play in sync and be safe contacting the internet). So there's much more to go wrong than a simple crossed speaker wire.

Did you send diagnoses? Because, as Sonos mentions, you need to contact them to make them have a look at those: https://support.sonos.com/article/submit-diagnostics

Power outages and restores can be much more complex than simply throwing an ON/OFF switch or rebooting something. During the power event some items on the network may have been fully rebooted, while others were not -- resulting in an unstable network. Fully rebooting everything as suggested, then reserving IP addresses will cure and minimize the risk of similar future issues.

We cannot rule out hardware damage caused by wild voltage transients associated with the transformer failure. In this sort of situation many of the most dangerous transients often occur as power is restored. While you cannot prevent the power system failure, I recommend disconnecting all sensitive equipment from the power line until power is fully restored and stable. During a power line failure, you’ll observe me crawling through the house unplugging everything.

Nope. They’re little computers. Each one of them. Like all smart speakers in fact.

• jgatie     Thank you, I will look at these.

The app absolutely sucks. It disconnects every 15 seconds and takes an entire minute to load a song into cue. Sonos 1 was far better. I don’t understand how this could’ve possibly been advised after product testing, if there was any done at all. Fix this dog water ASAP. It’s been years.