The App sucks

23 replies
807 views

“Beam, Sub Mini, 2 x Sonos One SL. The App SUUUUUUCCCCKKKKSSSSS. It took me 5 weeks just to get the thing working and it kept cutting out. Then this morning a power outage and the freakin thing is out again.

Moderator Note: Modified in accordance with the Community Code of Conduct.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

jgatieAnswer

If you have suggestions I will look into them.

Power outages that cause Sonos problems are almost always due to network problems, specifically IP conflicts. These often show up after a power outage because a reboot requires the device to request a new IP, and the router, having lost track of prior IP assignments, issues a new IP that is in use by another device. To cure this, do the following:

Reboot/power cycle your devices in the following order:

Modem
Router
Switches or hubs
Wired Sonos units
Wireless Sonos units
Computers/printers
Wireless devices - phones/tablets etc.

Allow each device to come back up before proceeding to the next. Note that you can permanently prevent duplicate IP addresses by assigning an IP to each device's MAC address in the router setup. See your router manual for details.

Show previous replies

Airgetlam

If it’s disconnecting every 15 seconds, and taking a minute to load a song in the queue, you have local network issues, it isn’t the app. I would highly recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce

Y

yamotha

Lyricist I

If it’s disconnecting every 15 seconds, and taking a minute to load a song in the queue, you have local network issues, it isn’t the app. I would highly recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Very responsive and I appreciate it. And I will speak to who u recommended. But I do wanna say that there’s no way this is the case, as I live in two separate places, and one of which has a far better wireless network, and it has the EXACT same issues. Thanks again, but I do think the app is to blame. Especially since the first app never gave such issues.

106rallye

If you had an S1 system first and you are now in S2, did you maybe also switch from using an (S1 only) Sonos Bridge to a wifi connection? That would make it even more logical your network is to blame.

Sign up

Login to the community