Contributor I

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The App sucks

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“Beam, Sub Mini, 2 x Sonos One SL. The App SUUUUUUCCCCKKKKSSSSS. It took me 5 weeks just to get the thing working and it kept cutting out. Then this morning a power outage and the freakin thing is out again.

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jgatieAnswer

If you have suggestions I will look into them.

Power outages that cause Sonos problems are almost always due to network problems, specifically IP conflicts. These often show up after a power outage because a reboot requires the device to request a new IP, and the router, having lost track of prior IP assignments, issues a new IP that is in use by another device. To cure this, do the following:

Reboot/power cycle your devices in the following order:

Modem
Router
Switches or hubs
Wired Sonos units
Wireless Sonos units
Computers/printers
Wireless devices - phones/tablets etc.

Allow each device to come back up before proceeding to the next. Note that you can permanently prevent duplicate IP addresses by assigning an IP to each device's MAC address in the router setup. See your router manual for details.

jgatie

Fix your network.

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ratty

Trading is not permitted here. The mods have been notified.

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jgatie

Trading is not permitted here. The mods have been notified.

That’s right. And there are no exceptions from this rule.

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TailG8torAuthor

Contributor I

For starters, my network works great. I don’t anticipate selling anything on this format. My point is that the app to run these speakers is absolute garbage. And as long as people continue to support the app it will remain garbage.

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ratty

my network works great.

Er, no.

It took me 5 weeks just to get the thing working and it kept cutting out. Then this morning a power outage and the freakin thing is not working again.

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GuitarSuperstar

Lead Maestro

What’s so great about Sonos is people really love their speakers and are happy with the app, so you shouldn’t have any issues selling your Sonos speakers and getting most of your money back.

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"Receive with simplicity everything that happens to you." - Rashi

T

TailG8torAuthor

Contributor I

Well Rat,

I play several online games, Star Citizen for one and I’m running on average 90 fps.

I’m not a computer geek I still work on average 45 hours a week and have a life away from the computer. So setting down for hours on end to set up something that should be a plug and play system. Seems to me the app is for tracking and selling data.

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jgatie

Well Rat,

I play several online games, Star Citizen for one and I’m running on average 90 fps.

I’m not a computer geek I still work on average 45 hours a week and have a life away from the computer. So setting down for hours on end to set up something that should be a plug and play system. Seems to me the app is for tracking and selling data.

A single gaming console is nothing compared to wireless speakers which must be in communication hundreds of times a second to keep in sync. Your network could be riddled with things like duplicate IP addresses and your game wouldn’t miss a step, whereas Sonos would be crippled. 15 years I’ve been participating here, and I can count on one hand the number of times symptoms like yours were not solved by fixing a wonky network.

So do you want to fix your network, or not?

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