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Answered

PS5 + Beam volume (automatically adjusts itself)

Z
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Hi there
 

Hope someone can shed some light on a strange issue I have.

My setup:

  • Beam connected via eARC to Samsung UE55B80
  • PS5 connected to Samsung UE55B80 via HDMI
  • Setup for all set to Dolby / DTS (no PCM)

Issue: every time I switch to the HDMI for the PS5, the volume on the Beam goes up. I even see the OSD on the Samsung indicating it turns up the volume. This doesn't happen on any other sources / apps on the Samsung.

Any takes on where to change this setting? (Might be a default volume level on PS5, dunno)

 

Thanks in advance

Best answer by Jamie A

Hi @ZkiiFreak,

I can’t see anything online regarding an automatic volume adjustment for PS5, but I did fine a Samsung feature called “Auto Volume” so it sounds like that’s what’s causing it. I’d recommend looking into disabling that if it’s enabled.

If that doesn’t help, then submit a diagnostics when the issue next occurs and reach out to our support team. They can look into the diagnostics and see where the volume adjustment is coming from.

I hope this helps!

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2 replies

Jamie A
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  • Jamie A
  • Sonos Staff
  • 1235 replies
  • Answer
  • December 8, 2023

Hi @ZkiiFreak,

I can’t see anything online regarding an automatic volume adjustment for PS5, but I did fine a Samsung feature called “Auto Volume” so it sounds like that’s what’s causing it. I’d recommend looking into disabling that if it’s enabled.

If that doesn’t help, then submit a diagnostics when the issue next occurs and reach out to our support team. They can look into the diagnostics and see where the volume adjustment is coming from.

I hope this helps!

Z
Airgetlam
2 people like this
  • Z
    ZkiiFreak
  • Airgetlam
    Airgetlam
Z
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  • ZkiiFreak
  • Author
  • Avid Contributor I
  • 12 replies
  • December 9, 2023
Jamie A wrote:

Hi @ZkiiFreak,

I can’t see anything online regarding an automatic volume adjustment for PS5, but I did fine a Samsung feature called “Auto Volume” so it sounds like that’s what’s causing it. I’d recommend looking into disabling that if it’s enabled.

If that doesn’t help, then submit a diagnostics when the issue next occurs and reach out to our support team. They can look into the diagnostics and see where the volume adjustment is coming from.

I hope this helps!

Unfortunately, the auto volume function is specifically disabled when using an external speaker (like Beam).

I'll try other forums like Samsung and PS5 😊

 

Thanks a bunch for leaning in - really appreciate it 

Airgetlam
Jamie A
2 people like this
  • Airgetlam
    Airgetlam
  • Jamie A
    Jamie A
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