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Hi all,I have a question. We are constructing a new house which has a medium/large kitchen area. I want a stereo setup in this kitchen. The speakers will have to be placed close to the ceiling (cannot do in-ceiling), the ceiling is quite high at 3,30m.I’m considering a pair of ERA 100’s (mounted at around 3,20m height) combined with a Sub Gen3. However, I cannot find any info online about this setup. Is this not a suitable setup? Or will it work? Or what other setup would you advise?Thanks in advance. Job 

The Sonos app seems to become more unstable by each update. Almost weekly I need to uninstall the app and reinstall. I cannot connect to my existing system as it cannot find any speakers.For example today it could not find my Arc so I setup a new install, waiting for the green light, it found the Arc, connected, connected to my network (2.4 ghz) and then I selected DONE. I go back to look at System and it is still greyed out. Nothing there. I have checked and restarted both my phone and modem 3 times. I repeated setup 3 times and the same process of finding and adding the Arc occurred by then System greyed out and cannot select it.  My setup:Samsung S23 UltraSonos Arc with Sonos Sub Mini2 x Sonos Move2’s set up as a stereo pair I tried Sonos support and they don’t have a clue -- rarely can they fix anything from my experience. I am at the end of my rope having to reinstall and run setup so many times (i think I am at around 15 times now) and I have had to do the same on the Move2’s 6 t

Hi - I am considering purchasing the ARC soundbar to set up surround sound for my TV.  I already have in-wall wired rear speakers as well as in-wall wired third party subwoofer.   I had a couple of questions on set up:1. I think I can set up the rear speakers using a Sonos AMP that will connect to the ARC, but then how do I connect the third party subwoofer - do I connect it through that the Sonos AMP that the rear speakers are connected to or does it somehow connect to the ARC?I’ve read elsewhere on these blogs that if I use the TV remote to control the sound of the TV, that the ARC volume changes but the rear and subwoofer volumes need to controlled separately on my Sonos App.  Is that true? Is there a workaround for that? For the subwoofer, if the setup in #1 doesn’t work for the TV, would this set up work for music at least? 

I want to connect a Sonos 5 to a legacy hifi amp which has a turntable and cd player connected to it. The cd player has an optical connection, not RCA. The speaker wire terminals on the amp are spring loaded not RCA. Is there a way of connecting this to the 5's 3.5mm input? 

Today's issue: Have a beam and 2 Ones, connected beam to router via ethernet and HDMI to arc HMDI on TV. Things tend to work BUT I have 2 issues that keep happening. 1) TV box (android box from Bell) keeps resetting and/or picture and sound stop for a second or two before coming back on OR TV box resets and produces a solid green screen and sometimes a nice bright magenta colour. 2) when listening to music via sonos app all of a sudden the sound will stop playing music and TV will start all on its own. Had Bell technican (I am in Toronto) here this am to trouble shoot new router with direct fiber connecting 1GB service and still having the issue.

I have recently bought an ARC and have it connected to an LG TV.This works fine, but when looking at the instructions to switch on Speech Enhancement. I do not get the box at the bottom of the screen to then select the Speech Enhancement option. The app is on IOS, which is 17.1.1 and the Sonos App and the Arc and sub are both at the latest versions.I can see what is playing on a PLAY 1 and open the similar box to what is being suggested here:https://support.sonos.com/en-ie/article/make-dialogue-easier-to-hear-with-speech-enhancement?language=enAny help would be appreciated.Thanks. 

I was using my sonos roam by bluetooth to play an audio from youtube video and all of the sudden it’s broken. It let out a loud sound and i can’t even turn off the device. I tried pressing and holding the power button for sometime and it’s still not getting off. The device shows a blue light but it is not blinking like when it was when we want to connect through bluetooth. This happened around 1 hour of using it. I had this speaker for around 3-4 weeks already. How to fix it?  Moderator edit: combined posts

How can I connect my play 1 speakers  to a play 5 ? It's not compatible or what ?

Hi,I’m currently having this issue in which my lg hu70lab projector can no longer play sound to the era 300 using bluetooth even when connected, which has worked before. Both devices are able to connect and play sound to other devices such as my phone, earbuds, and other speakers. I’ve also factory reset both the projector and era 300 with no fix. From the little I’ve gathered from other forums; the only reason left can be the new 15.10 sonos system update messing with some bluetooth connections. Any help would be appreciated. Thanks! 

Hello all - S2 App IOS / Version 15.5 / Build 73042060The past few weeks, under SiriusXM, when I choose the “Live and Xtra Channels” option, I receive an error “Sorry, something went wrong.  Please try again”.  It will not load the channel line up.However, I can at times still pull up channels based on recent or favorites and play successfully.Thoughts on the issue and/or resolution?

I purchased a Sonos Move so I could listen to podcasts that are on the Patreon app, but the Sonos app does not offer Patreon as an option. Am I out of luck? If so, I’m going to return this item. 

I was able to get my Sonos Move back online, but I can’t get the rest of the system back online. I have unplugged the playbar, reconnected and plugged in an ethernet cable. It flashes white, then goes to solid white, then I go through the Product Set Up and select Playbar, press and release the two buttons that make it flash orange, and then it finally goes to solid orange. I just don’t know how to get my system back online and I’m so frustrated. Any advice is appreciated!

This is a silly question but I will ask.Which way around should the pole end cap face for the Sonos ERA 300 Speaker stands.There is a notch for the cable to pass through. Does the notch go over the cable channel or does it face the direction of the rear of the speakers.Also does the wide part of the cable fit into the channel or does the thing edge go into the channel.Thank you to everyone who can provide me with the answer.

Good day all. Can you help us. I’m 70 years old and struggling to get my S1 to work/connect to my new WI-FI. We have 3 other units which do work ok. All I get is Orange, Green Or White flashing lights but can not get past this. I have done full resets but no joy. thank you. 

About 2 days ago while watching a show, my Sub Mini and both One SLs just seemed to lose connection. The Arc was still working fine so I went into the app and sure enough it said there were 3 issues. Cool, so I went in to "fix it" but I kept receiving an error that no products could be found and to try again later. Fine, we were about to go to bed so I tried again yesterday, same issue. I attempted to research and troubleshoot this for hours yesterday and have started back this morning.. I'm becoming exhausted. This has never happened before and NOTHING has changed with my network. The Arc still shows "Excellent Connection" in the app.At this point, I've tried resetting the router and modem and even factory resetting the speakers. When I factory reset the sub for example, I do get a message that prompts me to set up the sub mini. So cool, its definitely being recognized. It connects to the wifi! Getting excited I proceed thinking I'm making progress.. then I go into my settings > sy

Hi, I’m new to all this Sonos gear so bear with meI’ve bought a Sonos 5 and now want to get a couple of Sonos 1’s and Gen 3 Sub that will all exist in one room.My question is, can I create a stereo pair with the 1’s whilst they’re in the same group as the Sub and 5 which will not be in a pair?Thank you  

I didn’t save the box my Sonos Move came in and I have to return it?  Any suggestions for a secure box?

I have a problem with TV bluetooth audio. Bluetooth is connected but without any sound. This issue started from yesterday, before it was working for many months. With other devices like PC or mobile phone it is working. TV is working with other bluetooth speakers too. Any ideas? Thank you 

Hi, I’ve just bought my first Sonos speaker (Sonos 5) so I’m fairly new to all this.If I connect my iPhone to a traditional Bluetooth speaker, any sound my phone makes will come out of the speaker.  This works well for me as I sometimes receive emails with MP3s as attachments and I can simply open them directly from the email and they will play.So far I have only set my Sonos speaker up to work with Spotify.  From within Spotify I click the green speaker icon and select ‘Kitchen’ and it worksMy question is, how can I play MP3’s attached to an email, that are opened directly from the email on my ipad or iPhone ?I obviously can’t simply upload to Spotify and play them from there.  I suspect I may need to save the MP3 somewhere first maybe (if so how/where) or perhaps connect to the 5 via a standard Bluetooth connection (if this is even possible?)?Any help is appreciated!  Thank you!   

Hi I need some advice.. My internet keeps crashing and my provider informed me that it could be the Sonos system I am using. I have Sonos Arc and two speakers in separate rooms and when playing Sonos the whole internet crashes including TV, IPads, iPhones they all come off line. Once I reset the router it’s all fine, until I use Sonos again. I’ve had Sonos speakers for years and this is the  first time it’s happening.  Can anyone advise me of the problem?   

Hi all, so I just want to know what settings to use on both my firestick and on my LG TV, in order to get the best sound possible with my Beam 2.Basically, I only have the beam, no other sonos speakers so don't have surround sound. I have read loads about the best settings to use, but can't seem to really find a solid answer.My tv is an LG 50UP75006LF 4K tv. My firestick is a 4K firestick plugged into an hdmi port on the TV. I have a beam gen 2 soundbar plugged into the eArc HDMI on the TV.I will list the current options I have on both the TV and Firestick, and I really need to know what to set them to for the best sound experience. Taking into account the only sound will be coming from the soundbar, again I have no other speakers / surround sound.  The sound options on my tv are: - DTV audio setting: MPEG, Dolby Digital, Dolby Digital Plus, HE-AAC, Auto - Input Audio Format: Bitstream, PCM - Digital Sound Output: PCM, Auto, Pass Through The settings on my firestick for audio are: - Su

one of my play 5’s stopped and will not work on wifi. Can i daisy chain it to my other play 5 with the rg cable?

Hi, I recently bought my first Sonos speaker (Sonos 5) and I’ve plugged it into my Echo Dot (via a double-ended 3.5 cable) so I can hear Alexa and use her to play Spotify Premium.  It seems to work well.  I'm now thinking of adding a sub and a couple of Sonos 1's, but before I do wanted to check whether these additional speakers will also 'connect' to Alexa and play nice.  Obviously, only the 5 will be wired to the Echo, but will it send the audio it receives from the Echo to the additional speakers?If the answer is no, then perhps one of the Sonos 1's I get should be the model with Alexa built-in, in order to get Alexa to play Spotify to the group?  In fact, I suspect this setup would likely be better than wiring to an Echo?Justin checking before I add more speakers and find out it won’t work with Spotify/Alexa to void disappointment.Many thanks! 

I have a Sonos Beam Gen2, two Sonos One SLs and a Sub-Mini in my living room for my television setup. I saw a great deal that’s hard to pass up for two additional Sono One SLs since they are on clearance. Is there anyway to add them to my television setup or I’ve already maxed out for my television? I’m going to still buy them even if I cannot use them for the TV but I thought to ask still.  Thank you for the help!

Hallo, Gisteren een systeem gekocht met Bram, Sub Gen3 en 2 era 100. Installatie vlekkeloos maar bij afspelen muziek haperen de rear speakers. Op internet staat dat er een probleem kan zijn met 5 GHz netwerk. Klopt dit? Zo ja hoe kan ik dat veranderen?Alvast bedankt! Moderator edit:Google Translate- Hello,Yesterday I bought a system with Bram, Sub Gen3 and 2 era 100.Installation flawless, but the rear speakers falter when playing music. It says on the internet that there may be a problem with the 5 GHz network. Is this correct? If so, how can I change that?Thank you in advance!