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Hi, i’m using my Sonos Beam now already for a couple of years and since yesterday suddenly there is no sound coming from the Sonos. The Sonos works with airplay. I tried performing a soft reset on the Sonos and Samsung tv which helped for a couple of seconds and then it went off again. I also performed a hard reset on the Samsung TV and Sonos Beam but that did’t give any result. Furthermore I checked the settings (checked if anynet was on) and couldn’t find the issue. The tv and the Sonos are connected and when I try to install the Sonos on the tv the Sonos app says that it has been done successfully.  Do you have any idea how I should proceed with this?  thanks,

I know this speaker is super old and obsolete but it is great and does not need to be changed.But here’s the issue anyway, playback often drops the audio and comes back exactly where it should have if you sang along, or it might stop playing and go to the next track.This would lead me to believe that this could be a network issue but the speaker uses wired Ethernet and my ISP is running at 500 Mbps.No other Sonos products in my house experience any issues like this, albeit everything is original Gen1 equipment: Play Bar, Play Sub, and x4 Play 1I still have to use Sonos S1 app on my Apple device because the Play 5 Gen1 is not compatible.I’ve switched all IP addressing for the Sonos speakers to DHCP reservations but this does not help.Anyone have any suggestions or is it time to upgrade the Play 5 so I can then move to the new app?

I currently own a Sonos 1 and have just moved to uni in September. My WiFi network is a public WiFi which means I can’t connect my Sonos. I was instructed by the support team to use an Ethernet cable which I have bought and plugged in but still no luck. There are two WiFi networks at my accom and there is one guy connected to one as I can actually connect to his system but it requires me to log in but obviously I don’t know the details. Does anyone know what I can do? I just want to play music 

Only some functions work on my Samsung TV remote after installing my new Sonos Arc doundbar, Subwoofer (gen 3) and two Era 100.  I can control the volume, TV settings, start Netflix, Prime from the TV remote; however I cannot change channels or bring up the TV guide.Pls advise.Thx

Hi, for some reason my arc today has started to automatically reduce volume until it’s on mute. I’ve got a Sony TV and had the same set up for the past couple of years. Arc, Sub, two Ones at rear… Any ideas? Thanks 

I’m looking at using Sonos within my salon, I three treatments 3x3 metres sq each and then a larger reception… I’m wondering if a era 100 or 300 would be suitable in each treatment room and what I would be best with in reception area? 

My Sonos on my laptop will not display my music or Pandora stations. It says "Check for updates". I do that and installs some driver (or something) and then asks for my password. None of my Mac passwords work. My Sonos password didn't work. I tried these multiple times. Then I reset my Sonos password and that doesn't work. Is there a delay on that taking effect? If not, what else can I do? I simply want to play music.

Bonjour,le son ne fonctionne pas entre une playbar et une télé LGC3, pourtant j’ai bien connecté le câble optique  merci de votre aide  Moderator edit:Google Translate-Good morning,the sound does not work between a playbar and an LGC3 TV, although I connected the optical cable correctlyThank you for your help

Just got the Sub mini and saw that it works like s charm with Beam Gen 1. Well not for me.I have added the Sub mini to the Beam and it does not work. Got a network cable to the Sub as I read that it might work. Adding the Sub to my play 1 works like a charm so it is the Beam that is the problem. And the Beam is why we bought the Sub mini…. I have removed and added the Sub mini.I have not changed my wifi to Channel 6 but the Beam connected through e-arc to my TV works like a charm wireless and with the TV. Next steps? Contacting support?

Hello,As already mentioned in these topics:I would like to know if it is planned to allow the Beam to be used as a center speaker. I know that it plays three channels, but a configuration switch to play only the center channel would be great.The goal is to use some other speakers for the left and right channels. Why ? Because I already have some nice speakers and I would like to combine them with the Beam.If such a configuration is possible, I will buy a Sonos Amp to connect my speakers as left and right channels. Let me emphasize that my potential purchase of an Amp is determined by the availability of this functionality.This kind of configuration (Beam + Amp) is already available for surround speakers. Making it available for side speakers would be tremendous!

I have my old Sonos products on the S1 app and my new products on the S2 app. The S1 app is now giving me the above error message and asking me to upgrade to the S2 app. When I click on ‘About my system’ the S1 app only shows the products linked to the S2 app and doesn’t recognise the old Sonos products

I recently bought the era 100 set. I connected then as a surround sound set with the beam. I was watching tv then wanted to listen to my record player which has a connection to the era 100 and I couldn’t get it to pop up the line in function so I could listen to it.. is there a way to listen to the era 100 as a pair with the record player without un syncing the surround sound? Why is Sonos this janky in 2023… 

I have a home theater setup with an ARC, 2 Play:1 as surrounds, and a Sub (Gen 3).  Every day at the same time in the evening, the Sonos system turns on my LG OLED TV (OLED77C2PUA )I have verified it is the ARC by disconnecting the HDMI cable between the two; TV does not turn on by itself when disconnected.  ARC is connected via the Simplink port; if I connect via another HDMI port, TV does not turn on by itself, but the ARC will not turn on when I turn on the TV.  I have deleted all of the components form the Home Theater setup, and recreated it.  I have confirmed all firmware is up to date.This week a news issue has cropped up; when whatever happens inside the ARC that turns off the TV, it is now also muting the home theater audio so it is at zero.I have been troubleshooting this issue since June with Sonos, with no resolution.  I just called for what seems like the 20th time for an update; this was escalated to Level 2 6-8 weeks ago.  Offshore support says they will send an email tw

HelloRecently my dual band modem started to ‘drop’ and not broadcast the 2.4 ghz range so my ISP advised first that I reboot (I did) and failing that, a factory reset which followed. I then set up the same network ID and password as before so that my existing devices (laptops, phones etc.) could reconnect automatically and this worked….except for my Sonos system.Using the app, I cannot get my Play 1 or any other speaker to be discovered. I have factory reset 3 of the six speakers and still have the same problem. My ISP says it is an issue with Sonos?  I haven’t changed any other settings, either on the modem or Sonos.  Help! 

Need help!  Lol.  Having trouble setting up my new Sonos Arc to an Epson LS800 projector.I currently have:-DISH network box connected to the HDMI port 1.  -The Sonos arc connected to HDMI port 2 (arc).-Apple TV connected to HDM1 port 3.I still have sound coming out of the Epson speaker in the front with nothing coming out of the Soundbar.what am I doing wrong? Thank you in advance!

I just bought 2 Move 2 speakers, a Sub 3 Gen and a mini sub, as you can see I like to listen to the bass and the Move 2 doesn't have much power, I'm going to have to return everything since I'm finding out that they can't be connected, so Please if anyone has a solution to this problem let me know before returning all of this, thank you

I can’t seem to get the app to connect withmy Sonos one speaker…

Sonos controller fails to update and I'm let with a black screen after I updated software to Sonoma 14.11, I tried resetting the app but still no good.Anyone else had this issue ?

i have a Beam, two Ones and a Sub can i connect a Sonos turntable to my existing setup?  i use it now for wireless streaming through Alexa currently not for TV. Will it be wireless or need a cable to the Beam?Do I need to purchase a Sonos Preamp? Thank You

Hi there,I have a Sonos Play one, a couple of weeks ago (after I brought it to a friend’s house), I tried to use it and noticed the speaker was making a static/crackling sound which gets much worse with loud music (the static pattern basically follows the beat of the music). It’s possible that it either had a bang/drop or got a bit wet when being transported, does anyone have any idea of what specifically would be causing this and if this is something that can be repaired (e.g. component replacement)...?I’ve put a video of the noise here (hoping allowed to post link in this forum): https://drive.google.com/file/d/1JDe-nO07ninTQWawY6Os1bAB80K-bqUR/view?usp=sharing Shaun

Will 1 roam and 1 era 100 connected to my ray create a surround sound?

I have a Sonos Port to which I have connected a pair of analog speakers via an amplifier. I would like to add an additional pair of analog speakers, along with an analog sub, to this system (also via a separate amplifier) to play in an entirely different part of my house.Is this possible? If so, what would the setup look like? My existing Sonos Port has only a single analog output.

I have a stereo pair of Sonos Fives. They are connected to a Pro-Ject Debut EVO Carbon turntable, with an extrenal phono preamp (Pro-Ject Phono Box MM). The pre amp is grounded, and everything is set up properly (good cables connecting TT to preamp, and good RCA to 3.5 connecting preamp to the right side Sonos Five). I even upgraded the power source to the turntable, and have everything plugged into the same outlet (via a powerbar, but admittedly not a good one). Nevertheless...I still get extremely loud buzzing and feedback out of the LEFT Sonos Five speaker on occasion when using the turntable. And I mean LOUD. Sounds like a distorted bass guitar at full volume. I can sometimes fix it by fiddling with the cables at the back of the preamp, but it will eventually come back. Seems to happen more often at higher volumes. I’m at a loss. Nothing I try seems to work. Do I need to upgrade my cables? My phone preamp? My powerbar? Do i have to avoid using extension cords? Any advice is much ap

I have a Sonos arc and a Sonos roam. They Are on the same network. The Roam constantly loses connection to the network and the ark never does. There seems to be a flaw in the Roam . Looking for help