updating play 1 to sonos 2

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Sonos 1 with sonos2 but won't update to the latest sonos 2 will not downgrade to sonos 1 either. Tried both wifi and ethernet cable

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Stanley_4Answer

Grand Maestro

Which Sonos do you have?

Sonos One or One SL

Play 1

Did you follow this:

https://support.sonos.com/en-us/article/downgrade-a-sonos-product-from-s2-to-s1

Stanley_4Answer

Grand Maestro

Which Sonos do you have?

Sonos One or One SL

Play 1

Did you follow this:

https://support.sonos.com/en-us/article/downgrade-a-sonos-product-from-s2-to-s1

Airgetlam

Also, what device is your controller on, and what operating system is it running?

Bruce

L

LTCSTANAuthor

Contributor I

Followed sonos support to the letter nemerous times.

Funny I was able to downgrade one Play1 to Sono1 but not the other.

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