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updating play 1 to sonos 2

  • 3 December 2023
  • 3 replies
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Sonos 1 with sonos2 but won't update to the latest sonos 2 will not downgrade to sonos 1 either. Tried both wifi and ethernet cable 

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Best answer by Stanley_4 3 December 2023, 04:43

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3 replies

Userlevel 7
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Which Sonos do you have? 

Sonos One or One SL

Play 1

 

Did you follow this:

https://support.sonos.com/en-us/article/downgrade-a-sonos-product-from-s2-to-s1

Also, what device is your controller on, and what operating system is it running?

Followed sonos support to the letter nemerous times.

Funny I was able to downgrade one Play1 to Sono1 but not the other.