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Hoping someone has this exact setup and can give me some configuration advice.  I just bought a Beam Gen 2 and was all excited about getting it hooked up to my Sony Bravia 55-in smart TV.  It didn’t work out as planned though.  I first ran into - and later resolved - the S1 vs S2 Sonos app because until I bought the Beam Gen 2 I had an entirely S1 (old-er) Sonos system that worked fine.  So now I have most of my speakers from the S1 transferred over to S2 and the Beam Gen 2 is there.  I still have one problem speaker (a Play 5) that’s still S1 and I have to reconnect it from scratch - but that’s a question for another day.  Today’s question is that despite (even with Sonos Tech Support help) I still can’t get the Beam Gen 2 to connect with the Sony Bravia TV.  It is plugged into an ARC-HDMI connector as required, but whatever we (Tech Support and I) tried, nothing seemed to work.  We concluded that the problem lies with the TV rather than the Beam Gen 2, and that’s the reason for my qu

Why is the 25% sales price recently offered in an email reverting to the 15% upgrade discount in the cart?

Hi. When playing Spotify on one device (e.g. Sonos Connect), then switching to my Sonos One pair, I can see in the app that the music has switched to the Ones and it shows as playing, but there is 30 seconds of silence.  Then (if not using shuffle), it skips to playing the next track in the queue on the Ones, however the app shows the 'now playing' song as being the track after that one.  So the track that's shown in the app as playing, isn't the one that's coming out of the speakers.  This happens for either of the following:1. Using the Spotify app to change the device to Sonos One speakers that are in a group2. Using Alexa to move the music to the Sonos One speakers (not in a group) If the Sonos One speakers aren't in a group and I use Spotify app to change device then it works fine. Any help would be appreciated.  

What is the distance between the rubber "feet" on the Ray?

I have 4 Play:1 speakers - 2 on my covered deck and 2 in my family room.  We just finished an addition and want to add speakers and a sound bar to my existing Play:1 set-up.  First question, is it possible to build on the Play:1 speakers?  They are nearly 5 years old.  Second question is if I can build on this, what product would be compatible?  And finally, if compatible, can all speaker play throughout the house and deck simultaneously?  Thanks

Can I also ask if it is normal for the HDMI port on the Arc to be very sensitive to any touch / movements?  When I jiggle it even in the slightest, I risk losing the connection to my TV?  Its a brand new cable specifically compatible for up to 8K with eArc support. 

Sirius is linked through my Sonos app. I have a specific radio channel that is supposed to play as my alarm clock 5 days a week. At least 2 out of those 5 days, the alarm will be the default “Sonos chime” rather than the station because Sirius was logged out. I cannot search Sirius in the Sonos app although the Sirius option for music is still visible. Each time, I’ll have to go to Sonos setting and reauthorize Sirius. As soon as I do, I’m able to get back into Sirius through Sonos. Why do I have to keep reauthorizing?

This topic is older and might not have the most up to date information. Please click here to see a list of more topics around the same subject. My Sonos sub worked fine until I did a simple unplug to move the cord around a different table leg. The last trick I tried was powering down all of my playbar, two S One surrounds, unrelated Play5 and Move so that I could ensure there was no lingering Wi-Fi after power cycling my router. Then once joining the private network of the sub, same problem. No green light, so pressing the flashing “white” button or alternating “white/amber” button is not recognized. Sub simply will not enter into green light status. Yes I powered down the router during many stages of this process and no joy. This never used to be this difficult. What’s going on Sonos?

Hi  I think my playbar is failing internally  wired or wireless after a few hours audio dropouts then goes offline and no sound  in app  no white  light  on front of bar when tv  remote pressed white light on side still on needs powercycle to resolve latest diagnostic while online is 134246477 John 

I have an older model Sonos that will not connect in my new apartment. I am trying to do it wirelessly as I do t have a plug for wired. The system is not finding my Sonos. The speaker will not flash green only white or orange. I have tried to reset and reboot but nothing is working. 

Hi All. It’s a relief that Sonos has identified the bug that’s causing the bass distortion in Sonos Arc. Thank you @Ryan S for working with the Sonos Communty to identify the problem quickly. Having said this, I believe that Sonos still needs more work to make the Arc sound as it was advertised. Currently, multiple people on Reddit including myself are reporting the highs being too high which sort of feels “harsh”. This improve the speech clarity and brings out details in the movies, but the warmth in speech is lost because the voices sound thin and metallic (for eg. actors I know having heavy voices don’t sound heavy). I was expecting the mid-range to be a lot better considering the Arc has 8 woofers.  I have tried TruPlaying twice without success (Turning TruPlay off produces muffled sound). Adjusting the treble also did not help much. Loudness turned on and off does not make a big difference either. May be, this is how the Arc is tuned?!  Anyone else feels that Arc is over-empha

Bought new amp to connect tv to the good speakers that are already in place. The amp plays Apple Music etc through the speakers but the TV will not play the sound through the speakers. I have tried both HDMI ARC and tried optical output the the adapter. 

Bonjour j'ai un vidéoprojecteur et j'aimerais mettre la barre de son au dessus de l écran de projection, pour vous cela peut il rendre un bon son  Moderator edit:Google Translate-Hello I have a video projector and I would like to put the sound bar above the projection screen, for you can this produce good sound

Hi there,after the latest Sonoma update 14.1.1. streaming to sonos works without wifi enabled for me… but another issue remains:I am straming a youtube video… From the sound menue I have selected the sonos speaker I want to stream the sound to. Video starts, it takes 1-2 seconds before the sound can be heared… OK… Now I am pausing the stream to fiulfill another task… coming back to the youtube stream and starting it again: the video runs but for the sound I have to wait 15 seconds to come back….NOT Acceptable.. any hints?

Hi all, i have a ZP90 with an external DAC and i want to check whether the ZP90 can output 24bit audio via the digital output or do i need to upgrade to a Port? my whole system is S1 so would prefer not to have to create two systems but would love to try UHD audio.  

Every now and then my beam gen2 and sub mini disappear off my system would creating a Sonos wired  system help and is it easy to do 

Hi everyone,I have a Sonos Arc and two One SL speakers in my living room (and a Sonos roam in my bedroom, which I mostly use as an alarm).Anyone got experiences with putting a Victrola Carbon Stream in this setup? Does it work seamlessly?Thanks,george 

Era 100: Can the speaker be turned and of manually, or do you always have to use the app?

Hi,I am looking for any contacts or references in Jersey City or New York who can repair a Sonos Playbar. The Playbar is not powering on.  Thanks a lot for your help.Regards,John

Hi all,On Friday I ordered the Sonos Arc but quickly called the store to cancel my order when I found out that DTS-HD was not supported, however on doing more research it appears there are ways to get DTS-HD content playing via PCM. It's shame, as the Sonos Arc is almost perfect for my needs except for this one key omission. What I want to know is - how would I go about getting the DTS-HD support via PCM? Does anyone here have a Sony TV, Panasonic Player and Sonos Arc who has achieved this? If possible, I'd like to still get the Arc if I can make it work for my setup. I have until Monday to decide on the order, so I hope there is an option.I'm not too bothered about DTS:X, most of my 4K discs have Atmos support. It's just my 1080p Blu-ray collection that is 90% DTS-HD Master Audio 5.1.Seen a few posts on this already, but they are all related to LG TVs.Thank you in advanced for your help,- Alex

I have a sonos arc. I also have a KEF KC62 sub (wired) and would like to pair them. Any help how can I bridge the two together? I know there is a device to make the KEF KC62 wireless, then i can bridge the two so i can control from the sonos app. please list the item(s) i would need and how ? thanks

Ok, I’m getting crazy. I have approximately 12 Sonos speakers, that decided to create a bunch of different Sonos Systems. I have 4 systems total on my network.  I tried to unplug everything (modem, router, etc.) and replug in order, but it’s still not working. Is there a way to fusion those different networks in a single one?  If now, what else can I do? One of the really frustrating thing is that some of my pairs are now on seperate network. 

I have an amp and two sonos in ceiling rear speakers setup for my tv. The tv is connected to the amp with HDMI. I just purchased a Beam Gen2. How do I add this to my current setup? Do I plug the tv into the Beam? Or keep it connected to the amp?

I have an amp connected to my tv to work speakers in ceiling.  I purchased the beam 2nd generation and the sub mini.  I don’t know what to connect to what?  Says to connect Beam to HDMI Arc on TV but the amp is connected to it. ...now what?

Originally, after working for a couple years, suddenly my Roam couldn’t connect to any stations.  If I grouped it with other players, it worked fine.  Ungrouped and it can’t connect on its own.  So, I rebooted it (turned off by pressing power button for 5 seconds removed from charger).  That didn’t work.  So I figured I’d remove it and add the device back in.  I did a Reset to factory settings.  Then as I added the Roam back to my system, it made it thru all the steps (WiFi included) except the final one of Linking device to my account.  That’s where it fails now, every time.  When I login to Sonos.com, I see the Roam device (by serial number) in the list of my devices.  I now wonder if there’s a bug where it can’t link to my account because it’s already there.  Frustrating.  Anyone else been thru this?