Hi, I have an arc, sub, and 2 x era 300 as surrounds. Been working perfectly until I noticed one of the era 300’s had dropped out. It then re-connected on its own but no sound was coming from it despite it saying it was connected. So I then did a hard reset, and now it will not re-connect. It won’t even do the chimes to connect (pin) it is like it tries but then fades out, any ideas, my gut tells me it is faulty?
Best answer by jgatie
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Hi, I have an arc, sub, and 2 x era 300 as surrounds. Been working perfectly until I noticed one of the era 300’s had dropped out. It then re-connected on its own but no sound was coming from it despite it saying it was connected. So I then did a hard reset, and now it will not re-connect. It won’t even do the chimes to connect (pin) it is like it tries but then fades out, any ideas, my gut tells me it is faulty?
It’s well under the warranty period. I would contact Sonos Support for a possible replacement.
Do you know the best way to do that, I am in the UK?
Thank you for your help.
Assume by phone, just wanted to check there wasn’t some quicker online way to contact them.
0800 026 1526
Open Monday through Friday
8:00am to 7:00pm GMT
Thank you
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