Skip to main content
Dbspurs
Contributor I
December 5, 2023
Answered

Era 300 died

Hi, I have an arc, sub, and 2 x era 300 as surrounds.  Been working perfectly until I noticed one of the era 300’s had dropped out.  It then re-connected on its own but no sound was coming from it despite it saying it was connected.  So I then did a hard reset, and now it will not re-connect.  It won’t even do the chimes to connect (pin) it is like it tries but then fades out, any ideas, my gut tells me it is faulty?

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
jgatie
jgatieAnswer
December 5, 2023

Hi, I have an arc, sub, and 2 x era 300 as surrounds.  Been working perfectly until I noticed one of the era 300’s had dropped out.  It then re-connected on its own but no sound was coming from it despite it saying it was connected.  So I then did a hard reset, and now it will not re-connect.  It won’t even do the chimes to connect (pin) it is like it tries but then fades out, any ideas, my gut tells me it is faulty?

 

It’s well under the warranty period.  I would contact Sonos Support for a possible replacement.

View in thread

4 replies

jgatie
jgatieAnswer
December 5, 2023

Hi, I have an arc, sub, and 2 x era 300 as surrounds.  Been working perfectly until I noticed one of the era 300’s had dropped out.  It then re-connected on its own but no sound was coming from it despite it saying it was connected.  So I then did a hard reset, and now it will not re-connect.  It won’t even do the chimes to connect (pin) it is like it tries but then fades out, any ideas, my gut tells me it is faulty?

 

It’s well under the warranty period.  I would contact Sonos Support for a possible replacement.

    DbspursAuthor
    Contributor I
    December 5, 2023

    Do you know the best way to do that, I am in the UK?

    Thank you for your help. 

    Assume by phone, just wanted to check there wasn’t some quicker online way to contact them. 

    jgatie
    jgatie
    December 5, 2023
    United Kingdom

    0800 026 1526

    Open Monday through Friday
    8:00am to 7:00pm GMT

      DbspursAuthor
      Contributor I
      December 5, 2023

      Thank you @jgatie 

        Terms & ConditionsAccessibility statement