Alexa is enabled in my Sonos app but when I ask to turn TV on for example it says OK but nothing happens but if I ask when Alexa app is open it turns TV on. Also when Alexa app is open I can turn light on but not from Sonos, it says can’t find device
Answered
Sonos and Alexa
Best answer by Jamie A
Hi
You shouldn’t need the Alexa app open to control your Sonos with Alexa, and I’m not sure why it only works that way. I would recommend following the steps in our support article for Alexa commands not working on Sonos.
I can’t find anything that relating to your issue, but it sounds like it could be a problem with the Alexa skill. Try disabling and re-enabling the skill by going to More →Skills & Games → Your Skills → Sonos → Disable Skill, then Enable Skill.
If the above steps don’t resolve this issue for you, I would suggest reaching out to our support team for further assistance.
I hope this helps!
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+17Hi
You shouldn’t need the Alexa app open to control your Sonos with Alexa, and I’m not sure why it only works that way. I would recommend following the steps in our support article for Alexa commands not working on Sonos.
I can’t find anything that relating to your issue, but it sounds like it could be a problem with the Alexa skill. Try disabling and re-enabling the skill by going to More →Skills & Games → Your Skills → Sonos → Disable Skill, then Enable Skill.
If the above steps don’t resolve this issue for you, I would suggest reaching out to our support team for further assistance.
I hope this helps!
I have 2 Amazon accounts and it turned out that I had the wrong Amazon Alexa log in. Thanks for your reply
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