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I have the Arc and x2 rear Play:1’s working absolutely fine together when watching TV and listening to music. When I group the Roam and the Arc/Play:1’s together they work fine for music but for TV there is a big delay on the Roam but the Arc/Play:1’s are absolutely fine.  Why does the Roam have this delay?How can I fix it?

The app keeps prompting me that the 2 Era300s and Sub are disconnected from the surrounds for the Arc. However they are showing white light (connected) and I can still adjust volume from the era300s, but no sound comes from them.  This has never happened before. I tried resetting the speakers, and resetting the wifi. But they still drop the minute it’s set up.  is there some software issue? I didn’t change anything to the wifi today and none of other connected devices had issues.  Thanks. 

Bonjour,Aujourd'hui, j'ai réinstallé ou au moins reconnecté mon Sonos Five au réseau électrique de ma nouvelle maison. Il s'est connecté directement à ma box Internet, mais ensuite j'ai voulu passer "Radio Plenitude" mais impossible, il dit juste "This is Tuneln" tout le temps et des pubs après. J'ai essayé avec d'autres radios que j'ai en favoris, tout fonctionne sauf celle-là. Pourriez-vous l'essayer vous-même chez vous si Radio Plénitude fonctionne, s'il vous plaît ? Parce que j'apprécie vraiment cette radio pour ma paix intérieure. Actarus Moderator edit:Google Translate- Good morning,Today I reinstalled or at least reconnected my Sonos Five to the power grid in my new house. It connected directly to my Internet box, but then I wanted to play "Radio Plenitude" but impossible, it just says "This is Tuneln" all the time and ads afterwards. I tried with other radios that I have as favorites, everything works except this one. Could you try it yourself at home if Radio Plénitude works,

this could..i guess make some sense if i had the music was stored on a NAS or another PC on the network, but when i try to play locally stored Mp3 files from the very same PC, 80% of the time i get ‘an error occured the local>path>to>library>song.mp3 could tnot be found’. It gets even worse whe i try to play said music on the PC over network...but it does work 10% of the times. I reinstalled, reindexed, reset the router, firewall is fully allowing sonos service and client.

If I have the tv/sonos on all day by the evening I have to turn the volume up a lot.

I have an audio-technical AT-LP120-USB Direct-Drive Professional USB and Analog Turntable System. I’d like to find the correct Sonos component that will connect the turntable to my Sonos system. I have Sonos Immersive Set with Arc (Arc, sub and 2 Ones) for TV and streaming music audio in the living room; and Sonos Fives in our bedroom and den. The turntable (haven’t yet used) is on a shelf in the den, near power but not near the Sonos Five. I’m looking for a component that will allow the turntable to connect (and be an audio source) to the Sonos system via my WiFi network. The turntable has a cable with RCA-type L&R connectors and a female USB Type B socket. What is the best, and hopefully most economical, Sonos component that can connect the turntable output to my Sonos system via WiFi?

I’ve just received new speakers for my living room. 2 Era 100 and Sub Mini. Since before I have a ray connected to my TV because it turned out that the TV I bought a year ago had terrible sound. My use case for the new speakers is listening to music. Don’t care that much about surround sound for the TV but okey if it comes in the package without messing up sound quality for music.  When installing the new speakers it ended up as a surround set up with the ray sound bar. As default when playing music it mainly used the ray and the Era speakers as some kind of “mood managers”. Not at all my intention. I want Era as stereopairs preferably without the ray in the mix at all.   To improve the situation I’ve changed surround settings in two ways:Changed music setting to “Full” adjusted music level to +15It makes the system behave a bit more as expected and sound did improve, ray is still playing though. So I’m closer to what I’ve been after, but after playing around a bit with settings I’ve f

I have an arc and 2 300s on order. Am I correct that if I add the 300s as surrounds, there is no way to enable the front drivers when I want to play non spatial music like Spotify? I just can't believe that would be the case, so hopefully I'm mistaken. I totally understand disabling them for atmos and spatial , but it's like you are locking them into that and then can't use them properly for regular music?Thanks for any advice or workarounds !

I have a Sonos Roam device that only works to connect to wifi when I want to take it out of the house I can't connect itI don't know if all products of this model are the same, but I wish I could get it out of the house.

Hi - I’m planning a construction project in my house and part of it includes re-doing our TV area. It’s a small area - around 12’ x 8’. I’m thinking about doing a setup with an Arc, Sub, and 2 ceiling speakers for rear surround via AMP. I had a few questions about this setup.How would this zone be used if I want to listen to music on it instead of TV? Specifically w/ regards to the surrounds. Will the AMP for the surrounds and the SUB be linked to the ARC and act as one zone, whether for TV or music? Or is each component like a separate assignable room? I’m trying to figure out how to get this space to work best for both TV and music. How does the TV etc recognize the configuration for it’s output? Does it act like a 3.1 setup and use the source material mix? Or does it just come as a bitstream and Sonos does its own thing with the mix? If I need to have multiple inputs - i.e. a streamer, blu-ray, etc.. I assume they just all go into the TV and I use the TV inputs to switch back and fo

Hello, I'm looking for advice on my whole home Sonos system (Boost ,((Amp w/ 2 sets of in-wall mounted Bose Virtually Invisible 191 speakers)),1x Play 1, 2x Play 3, 2x Play 5, Playbar on 75” Sony LED, Beam on Sony 65” LED and 1x Play 5 hooked into a Audio-Technica AT-LP60XBT.) The record player is always lower than the other speakers on group play. I'm on Xfinity  2G speed internet service running about 1.8G regularly. How can hook this all up to run effectively and sound amazing. The Bose lines all run to a lower level closet where the AMP is picking both sets up, so I cannot change volume between those 2 sets. thanks 

I have had Sonos for years now and experiencing two new issues. When listening to music (on one or several speakers), the music will turn off for about 3-7 seconds and then come back on. What’s odd is, my living room is set up with a Play 5 and a Sub. When the Play 5 stops playing as described above, the sub will still play. Any thoughts on how to fix? The second issue is, when I am listening to music (seems mostly when using multiple speakers) randomly in the middle of a song, the song will stop and a new song in the playlist will start playing. I am the only one that has the application on my phone, so no one else is messing around and changing the song. Any thoughts? Thank you! Gary

Dear Sonos Community,I've been a dedicated Sonos user for a decade, often recommending the system to friends due to its stellar performance and user experience. However, I've encountered persistent issues with my Play 5's that have left me seeking assistance. Despite my home's robust FTTH 1GB mesh network setup, I'm experiencing intermittent cutouts and jitters, particularly with the Play 5's, which disrupt the seamless audio experience Sonos is known for.During a recent demonstration in my study, the system's performance fluctuated unexpectedly in front of an esteemed international DJ, which was quite disheartening. The network matrix indicates an intermittent red signal from the Sub, yet my network remains otherwise stable and fast, which suggests the possibility of a software inconsistency.With two devices directly connected to the LAN via Cat 6 and no discernible network issues, I'm inclined to believe there could be a software-related anomaly affecting system stability. Interestin

So how do that?

I have a spare connect:amo and am planning to use it to power some ceiling speakers in a bathroom (they will be the only speakers in the bathroom). Will the sonos sonance speakers work ok with the connect:amp? I believe I won’t be able to use trueplay with the connect:amp - how much does this matter with the sonance speakers. Would it make a huge big to upgrade from connect:amp to amp (an expence I would prefer to avoid if there is not much difference. Any replies/advice gratefully received.

Hi and hello,Starting to give up on Symfonisk now..Spotify app/integration missing in S2 app. Other integration works fine, like radios etc. Cant connect from within Spotify app from phone nor from laptop. Everything is updated (edit: and reinstalled).Any advice? Samsung S22MacBookUnifi network BrChris 

Hi everyoneNeed some advice from people who know much more than myself about this!I have recently purchased a Sonos Arc to use with my Apple TV 4K and Amazon Firestick 4K. I have a Sony KD TV and have plugged the Sonos Arc into its e-arc port and removed the Apple TV 4K that was in there and put that in another (non e-arc) HDMI port. Is that correct? When I watch the new Netflix’s Society of the Snow film on my Apple TV it displays multichannel PCM 5.1 in the Sonos App but on Amazon Firestick it states Dolby Digital 5.1 and sounds louder. Which is the best format for sound quality? On BBC iPlayer on Apple TV it generally shows Stereo PCM yet Firestick displays Dolby Digital plus 2.0. Which of these is better? I’m guessing Dolby Dogital? The only way I can get the Apple TV to play in Dolby Digital is by going into the audio settings and turning off the auto setting but then if I want to play something in Atmos I have to go back in the switch this back to auto!!Tthanks in advance and sor

Anyone else lose the ability to turn crossfade on/off via their phone? For me specifically an iPhone 12 Version 15.11. Its there on my Mac though

Hi! The Sonos system at my parents house is giving them a lot of trouble. They have a fairly big system, consisting of two Play:1 zones, two One zones, two Connect:Amp zones, and one Playbar zone. Each zone consists of a standalone speaker, with no stereo pairing or Subs involved. In particular, the Connect:Amp devices are intermittently dropping audio for about 5 to 10 seconds at a time, several times a day. Sometimes the audio in these zones stop altogether and they need to power the devices off and on to get them working. The problem only exhibits itself when listening to live radio via BBC Sounds or TuneIn. They haven’t had any issues when listening to Spotify or Apple Music, but they mostly listen to live radio so they can’t say for sure whether other services would be impacted if they used them more often. They previously had a Sonosnet connection using a BOOST wired to their BT Smarthub 2 router and had similar issues. I switched them over to WiFi and it has made very little dif

I’m a newbie at this. There’s a grey noise coming out of the Era 300 when connected to my turntable.my setup is a Pro-ject Debut 3 turntable connected to a NAD preamp on phono.the record sound is very low and theres a loud grey sound as soon as i connect my jack to the Era 300.has anyone had this issue? thanks!

I currently listen to my music (ripped from my old CDs) by sending it from iPad or iPhone to my Beam via AirPlay. If I bought an Era 300 and sent the music there instead, would there be a noticeable improvement in quality? Thanks.

I am holiday with my very new Move 2 and it is now just sitting there with a flashing red led.it was working fine on my home system And also worked fine for 2 days on holiday with me streaming Bluetooth from a Sony mp3 player. Now it is just dead. It won’t reset and is completely unresponsive whether it is on the charger or not. I have read through the forums and every suggestion either doesn’t work or is not applicable.  

I am trying to connect my Play 1 to the Alexa services.Alexa can see the Room, but not the device, nothing seems to allow the app to discover the Sonos Play 1.I have reset and rebooted, checked the software, the Sonos is working through traditional apps and services fine, but the alexa just cannot find it.What could i be missing?When i scan for the speaker, it finds a plug that is not in service - no idea why, but i have tried to search repetitively without success.The play 1 is on the same network as the alexa dot… i feel like i MUST be missing something…The skills to play have been enabled, the room is known to alexa but there are no speakers, i am getting desperate!Please any help would be great.Alexa not discovering my Sonos Play:1 | Sonos CommunitySimilar, to this, but resolution seems unclear

I have Sonos Arc system and a Chiq TV in my outdoor kitchen. I have Samsung TV’s in the other zones that Sonos is connected and this issue does not occur there. After a few hours of watching TV or listening to music outside, the volume drops to 15 (Sonos) and will not allow me in increase. Even if I use the TV remote or the Sonos app, the volume keeps dropping back to 15. If i turn the TV off for 15 minutes it fixes the issues for the time being. Any idea why this is happening. 

Will I lose my current SONOS playlists and have to re-create them if I upgrade to a new SONOS speaker?