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Hi!I have seen this issue here multiple times, but I so far I did not found a solution:My new Sonos Amp does not switch to Sonos Net (wm 0). It always stays on wm 1. And causes then problems when beeing in the same group as the other, wm 0 devices - at least I think this is the reason why I have dropouts and unreachable sonos systems ;) As long as the Amp its on its own, every thing seems fine.So: Any idea about how I can convince the Amp to switch? WifI signal is ok there. But I am no Sonos Techi to know what else I can do/switch/toggle… 

Hi, all,My main remote controller (the Google one from Chromecast with Google TV) is suddenly skipping volume levels.My setup:Hisense TV + Beam Gen 2 + IKEA Symfonisk as rear speakers. Beam connected via HDMI ARC and with CEC enabled everywhere.Since December I have an issue, where my Chromecast remote controller is skipping volume levels. It’s almost always my main ones that it skips (around level 12). It usually goes by 2 levels per button press (that’s normal), but sometimes it skips by 4-8 for no reason. Why is it so? Other means of volume settings work fine (hardware buttons on Symfonisks or Beam, app control, even the TV controller is fine). I tried disabling the remote controller in Chromecast, but it didn’t worked. Can’t add it via app, since it is not IR controller - works automatically via CEC. What else should I consider? Thanks in advance.

I’ve had my Sonos Roam (bought at Costco) for slight over a year and the orange light is on.Originally, I had it on the wireless charger and when I went to turn it on, nothing happened. Then, I switched over to the wired charger and the orange light came on. I left it on for hours (over a day), but still nothing. I’ve held the power button down for 15 seconds, but still unresponsive.  After spending over $100 on this speaker, just over a year ago,I’m starting to really doubt the quality of Sonos. Seems like their battery is no better than those on much cheaper speakers. Any other suggestions? 

How do i update my sonos roam so it can be used with sonos S2 app ? All i get is that its not registered an do cant update remove or get it back on the network. I keep seeing they tell me to open S1 and reset it from there, but when i open S1 app i just get told to open S2 app were i cant do anything about it. I can connec it to Spotify or any other app. 

Hello,I have a question regarding my Sonos Roam Qi charger which I hope somebody can help me with.Recently I bought the Sonos Roam with the charger. As thsi is a normal Qi charger the question is:Can I use the charger also to charge my Iphone 12 or will I damage my phone with it.better to ask first bofore dammaging my Iphone :)Thanks for your help & advise

Hi all, I have a substantial Sonos system (20 devices) all running S2. My new Ubiquiti mesh network is not working well with my Sonos system. I am running a Sonos Boost connected to my base station. Any thoughts or suggestions? 

Help needed with my Sonos Ray, and apologies for the long post….Here’s what I have in terms of Tv/connected devices: the main bugbear is to be able to control the Ray’s volume with a TV remote, which seems impossible at the moment.I have a JVC Smart TV, model LT43CA790c. Connected to the HDMI 2(ARC) is a Tv Firestick, connected to HDMI 1 is a Virgin (Tivo) box, and the ray is connected via the supplied Optical cable.In terms of set up, I have the TV’s audio output set to external audio , with the TV speakers off. The supplied JVC TV remote seems not to be an Infrared type as it won’t pair with the Ray, nor control the sound. Can someone recommend a universal remote that will work? Questions:1.do I have the devices connected to the best inputs? Ignoring the Ray for a moment, there is a distinct drop in volume when using the Virgin box when compared to the Firestick (which is connected to the HDMI(ARC) input.2 When I use the Ray, I’m finding I need to have the volume up near the 50/60 ma

Some radio station logos are no longer displayed when the station is playing

Plugged it in and cannot connect to exisitng Sonos system of 3 x play 3 via Sonos app. No green light and cannot seem to power off 

The sonos app on my 2. phone can not find my local sonos system. any solution?

I have a 65” newer model lg 4k (65Nano75uqa) and about 4 Sonos one gen 2 speakers. I was wondering if I would be able to connect them directly to the tv, or if I need to purchase a soundbar. If I need a soundbar, what’s the best route to go to have movies and tv playing to my Sonos one speakers set up around my living room? 

i have recently purchased a Sonos Arc, Sub and Era 300 speakers for my livng room TV, which is a Sony XR6509J. i am now unable to listen through my wireless headphones. The headphones connect to the Optical Output from the TV. When I change the Audio Output to TV Speakers, to enable me to listen thriugh my headphones, the TV automatically defaults  back to Audio System, rendering my headphones useless. Prior to Sonos, I had an AV Receiver and speaker system.  I could simply mute the sound from the tv and listen through the headphones when I turned them on. Can anyone assist?

Hi all, I’m hoping someone can steer me in the right direction. I have two wifi networks in my house with different SSIDs. Let’s call them SSID 1 and SAID 2. Three of my Sonos speakers (a 5, an old Play3 and a Roam) appear on the System tab when connected to SSID 1 and the fourth speaker (an old Play3) appears only when connected to SSID 2. I obviously would like to have them all appear on the same SSID, specifically SSID 2.  Oddly, all four speakers show that they’re connected to SSID 2 in the Settings/System/Products view. I cannot explain that.  Thanks for any advice/solution for this!

I have many Sonos products (Base, Amp, Sub, 6 speakers and a Move) on my network that were all working in harmony.When I wanted to buy a soundbar, I turned again to Sonos. What a mistake!!!!! I bought a Beam with two ERA 100 speakers and followed the instructions, but could not get the speakers to work. So I called Sonos support department and everything got much worse. After being on the phone for over two hours, the support person could not get the speakers to work. Additionally, he told me that I needed to disconnect the Ethernet cable from one of my Sonos products. That was an insurmountable problem since NONE of my Sonos products are connected to Ethernet. The rep demanded that I send him pictures of the different components showing NO Ethernet connected. He essentially insulted me and insinuated that I simply didn’t know what an Ethernet cable is. I run an IT support company and probably know more about networking than he does. In the end he never was able to connect the speakers

Hello,I have tried contacting support, but didn't really get anywhere with this issue. I have a Roam SL that goes to the dreaded "Not connected" state every few days. It requires reboot of the SL for it to reconnect. Rebooting router and satellite router and resetting the SL did not help. I have numerous other Sonos devices on both SonosNet and battery -powered that do not experience this issue. I experimented by putting a Sonos Roam (non-SL) near to the problematic SL about 10 feet away from my Orbi satellite and consistently the SL will disconnect in this fashion every few days. The regular Roam has no issues. I have tried setting the SL with a static IP reservation, but it didn't seem to help. Just curious if anyone has any other ideas. I can understand having intermittent issues on busy wifi networks, but I'm confused why this unit just drops off into lalaland when no other battery-powered units do the same thing in my system. Is the SL just much more flaky than the Move or regular

.: Greetings. I’ve had a Sonos Arc SL and two Sonos One SL speakers for 1-2 years now. When I watch cable or streaming services, I always heard full surround sound. Then a couple of days ago, the One speakers stopped broadcasting any sound at all. I searched for solutions on the Interwebs and nothing I found solved the problem. Then I tried the Factory Reset, and used TruePlay to configure the surround sound in my living room. Everything sounded good with Trueplay having reconfigured the One SL speakers.Then I tried various shows on Netflix, Prime, Apple TV+, etc., and no sound came out of the One SL speakers.One other note: Up until a couple days ago, when I muted the sound on my flat-screen tv, the lights on the top of the One SL speakers would turn green. Now when I do it, they remain white.I am at a loss. I have no idea what else to try and no idea what to do now. If anyone has an idea that might solve this, please let me know. This is SO frustrating. Thank you in advance for your

Hi, after some help please.  Been using Sonos for several years, S1.  Not used it for a few weeks and changed my phone, thought nothing of it, until I tried to access the music on my library on the NAS.  Can see all of the titles but on selecting it states “access denied”  Thought it was an issue with the phone, so deleted app and reinstalled, found the library on the NAS, It then updates the library and shows all of the albums etc again, select a track and again, access denied.  Tried on two phones, PC, same result each time.  Any idea what I'm doing wrong please?

I have a play base, sub and 2 x play 1 in my living room. They were all working together as the  surround system until I recently got a new internet hub. I factory reset everything and added them individually to my system.The play base & play 1’s work as individuals. When I added the sub to the play base they worked together, when I then added the surrounds it all went wrong.The sub still shows as attached to the play base but zero output from the sub.The play 1’s show as the surrounds attached to the base & sub but zero output from them.When I tried to compete the true sound it worked for the play base when on its own but repeatedly fails with the play 1’s & sub attached as complete system.I have an Ethernet cable attached to the play base only as not possible to link the others that way. All help & guidance welcomed. 

Have own Sonos system for 2 years and never been able to connect to Audible. Many talks to support and no solution. I live in Iceland and have Audible UK, but when I connect to Audible the authentication is always for Audible US. Support tells me that I have to change my Sonos Profile and live in UK. For many months my Profile says I live in UK but still the authentication is for Audible US instead of UK.Why don’t let user choose witch Audible Market u want to authenticate against? Like everyone else does it.

My power was out for less than a minute last night. When sony tv turned itself back on, there was no longer any sound. I cannot easily access the back of the tv or the sonos bar bc they are hung. Is there an easy way for me to fix this problem?   

Brand new to Sonos. I have the arc sub and two ones as rears. Music starts playing randomly. Once waking us up at 4am.  2124883762 Here is the diagnostics code 

Hi! Bought a Pro-ject T1 turntable and Sonos five for Christmas. Set up and was working fine, then just stopped playing. Record still spinning, we jiggled cords, static, came on a bit again, then no sound out of sonos. We can hear it faintly from the record player but nothing from sonos. Turntable is set to line out. If we switch to phono out it plays through the sonos but quietly and with static. Sonos streams fine. We disconnected and reconnected everything, reset the sonos. Still just a faint sound from the turntable and nothing coming from sonos. Help!

I imagine someone answered this before, but can you stream CD quality music to S1 generation speakers using Amazon Music. I know you used to be able to stream CD quality music to Tidal using them way back when. Thanks!

The only Sonos device I have is a Symfonisk.I want to buy a turntable, but can’t find how I can have it play on my Symfonisk.I’d rather not have to buy a 500$ device to ensure connectivity…Any simple solution?Thanks

I purchased a Fisher 36 that was made in 1972. It is a phenomenal multi changer stereo that works great. The person I purchased it from said it could connect via RCA to a Sonos connect or something and I would be able to listen to records that way. I tried this and it did not work. Was wondering if others have been able to do this and maybe the connect is not what I should use?Thank you for any help you can offer. Mike