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I have a Gen 1 play 5 that I pretty much only play from Spotify and have been having an issue with it intermittently going quiet. About every 5-10 minutes, it will go silent for like 5 seconds. The music continuous playing on other speakers in the group. Its only this one speaker that has the issue. This has been happening for quiet a while and happens on totally new wifi networks as well so I dont think its an issue with the network. Has anyone ever experienced this? Support diagnostics 187292451

Audio cutting out every time used, sometimes for minutes at a time

Sometimes, when trying to listen to a tunein radio station, we receive a “This station is no longer available on Sonos radio”. Next time I try, I can listen to that same station. It’s frustrating because there’s no reason given other than that message and it happens unexpectedly. I’m committed to Sonos with a number of devices but seriously thinking aobout moving to another service. Are there solutions?

Greetings,I have read the various submissions until I’m too tired to read anymore.  I can’t find anything that matches my situation, close but not quite.  Windows 10, latest version of Sonos, firewall checked, etc.All my music is on my PC which is where Sonos is pointed to.  Previously the music was on my NAS. I decided not to deal with any NAS issues and point Sonos locally to my PC instead as the NAS is just a backup of my PC.  While creating a new playlist I noticed that there was music missing from the Artist, Albums, and Songs.  I have run scans many times, but Sonos fails to see the music is there.  Recently while playing an old Playlist, I noticed some songs didn’t play as the Sonos log thought they were on the NAS and couldn’t access them.  No problem, remove the songs and add them back from the PC.  1st question: Where is this information stored and how can I correct it regarding where the location of the music is?2nd question: Why can’t I get Sonos to see the missing artists

Hi,Do you have the same problem?My system consists of the Arc SL soundbar, a gen 3 sub and two rear era 300s as a stereo pair.All recent films on Netflix 2015 and above, the voices are not clear, like muffled. I notice that older films, 90s early 2000s no problem, the voices are clear. However, I activated background noise reduction in the Sonos apps on the TV control, I tried several settings, but I still have the same problem. The voices are really not clear. I have to point out that my Sony 4k TV does not have an eArc HDMI, but only Arc, but I don't think that's the problem.Help needed please, thanks!

Hi, I have honed in on the Sonos Arc 7.1.4 Home Theater Bundle and adding two separate Era 300’s for our new home build. The Bundle would be in the family room and the added Era 300’s in the kitchen. I am trying to be as wire free as possible in our open concept family room/kitchen room. My goal is to have the ability to play the family room setup along with the two added Era 300’s in the kitchen at the same time or have the ability to watch a movie with the surround sound setup in the family room while playing streaming music in the kitchen.  Any advice is appreciated as this is a big expense and I want to make the right decision.

I am trying to activate soundcloud on sono bur I can't see where to click after I have entered the activation code in the boxes. Can anyone help?

Hi all!Got the original sonos one wall mount. The product looks very good, but when I tried to pivot it (before mounting on a dry wall) it wont budge. Could it be that stiff? Anyone have it?Neven

I have had this setup for a little under 2 years,  all of a sudden tv keeps dropping the connection and going back to tv speaker.  Using the cable that came with it,  changed to new cable,  checked all other devices for cec no luck.   Only way to get it back is unplug it from the power and back in. I ran a diagnostic 557311022. 

Running Sonos app, playing spotify to my Era 100 speaker. When an ad starts the audio stops. I have to hit the pause and then play. After that the ad starts. Have Galaxy a12 phone. Very frustrating.

Can not control volume from my cel phone

My sonos arc is switching from earc to hdmi and back constantly the last days. I don’t understand why. The sound gets muted when switching, and it does it rapidly. How can I fix this? I’m using the original HDMI cable with a 2022 Samsung tv

I have the Sonos Arc connected to a Sony A90J TV. I used to see a screen saver when I switched to the HDMI3 Arc/eArc input the Arc is connected to but now I receive a no signal message. I restarted the TV, unplugged the HDMI cable on both ends but still no screen saver. Any ideas? The soundbar is still playing audio from the TV.

Recently ive been getting dropped audio during movies, spotify, xm radio, tunein. Prob others but thats all ive been listening to. Today i decided to start logging them. Turns out every 15 mins exactly for about 6 seconds each. 4:234:384:535:085:23 ... etcCpl weeks ago i shutoff the entire house to restart them all.  Still happening. Anyone else having this or know what it is / how to fix it?

when I ask for a specific music item sonos roam says ".... try again later" even tho Spotify is linked. How do I use voice control to get Spotify music? 

Can you use the speaker without Bluetooth?

I am running into issues when setting up two separate surround sound zones. Zone 1 (Great Room) - playbar, sub, connect:amp for 2 rear (non-Sonos) speakers. Zone 2 (Basement) - playbar, sub, connect:amp for 2 rear (non-Sonos) speakers. Currently, for Zone 1 there is one ethernet cable which runs from the Shaw router to the amp and a second ethernet cable which runs from the amp to the playbar. It’s same case for Zone 2 - one ethernet cable which runs from the Shaw router to the amp and a second ethernet cable which runs from the amp to the playbar.Zone 1 works perfectly fine until connecting Zone 2’s ethernet cable to the Shaw router; once connected, the sound in Zone 1 cuts in and out. Why would this be? 

Good morning,I would like to know if there is a way to connect my Sonos Arc (already connected wirelessly to a TV)  to a conventional amplifier (Cambridge CXA80, wired to conventional speakers) in a way that I can play music (i.e. from a digital source such a NAS) to simultaneously the wired speakers and the Sonos Arc.Thank you!

Hey all,My Roam’s battery apparently ran out and I’ve been charging it with usb cable for the last 8 hours.At first the battery light was solid orange.Now the battery light has turned off and status light is blinking white but it’s not turning on.I haven’t changed my router nor changed the router’s name and password.I’ve tried all the steps to reset like: Press and hold the power button on the back of your Roam for 5 seconds to power it off. You will hear a chime and the status LED on the front will turn off. While holding the Play/Pause button, press and release the power button on the back of your Roam. Continue holding the Play/Pause button until the light on the front flashes orange and white. The light will flash green when the process is complete and your Sonos Roam is ready to be set up. This did not work.Anybody have any suggestions, I’m not sure what to do now this haven’t happened before.Thanks in advance!

I have purchased new Sony TV KD-55X75WL which I wish to connect to Sonos 5 speakerOn my old Sony TV worked well via Line-InThe new TV has Dolby Atmos

So I am away in Dubai, hotel wifi uses a Username & Password, the Sonos app only asking for a Password so not allowing me to connect, any help / ideas for me please?

Hello everyoneI find impossible to make youtube music work with the Era 100I have authorized a lot of times the app but for some reason I don't know it's not showing anything. Is it my location maybe? I'm in ArgentinaThanks i hope there is a solution. 

Hi, i am looking at upgrading my basement speaker set up. Currently only using (2) Costway Dual 10” 1600W powered controlled speakers mostly streaming through bluetooth. I am wondering how I can install (4) ceiling mount speakers that go to a sonos amp and then play with the existing 10” speakers. I’ve read about using the “line in” on the sonos amp to my speakers, would that connect all of them and play at the same time or is that too much on the sonos amp? The 10” speakers are currently plugged into a 110V outlet. Link to the speakers below. Appreciate any help!10" Speakers

How to stop Pandora.  I can pause Pandora but can’t figure out how to actually stop Pandora other than starting the TV and overriding Pandora.  Seems like Pandora is still running. 

I use Sonos S1 Controller with my iPhone 7+. Suddenly this morning the mobile reported that it was unable to find a Sonos system. Meanwhile my iPad, mac laptop and desktop continue to work with my Sonos system (6 speakers all on same network). My iOS is up-to-date 15.8. None of the solutions suggested worked or were appropriate. Any ideas?