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Issue with sonos beam, amazon beam and amazon alexa

  • 27 January 2024
  • 1 reply
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Hello,

 

I am running with some issues with my sonos beam gen 2 with Alexa and Amazon music.

 

When I Ask Alexa to play music, it réponds but it kever plays music (Alexa voice command is working fine on my ERA 100).

On amazon music when I try to cast to the sonos beam it connects and then the apps says it disconnected

I try different things but nothing has solved issue : factory reset, enable/disable the sonos skills, try to remove and add Alexa from the sonos beam.

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Best answer by Ken_Griffiths 27 January 2024, 15:05

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As you have done a full factory reset and uninstalled/reinstalled the Sonos Skill and Alexa on your speaker etc. i would just try a reboot of your local router and if that does not solve the issue, then it maybe best to go onto submit a Sonos system diagnostic report from within the Sonos App, note it’s reference and then contact/chat with Sonos Support Staff via this LINK and see what the Staff can perhaps suggest to resolve the matter.

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