Hello,
I am running with some issues with my sonos beam gen 2 with Alexa and Amazon music.
When I Ask Alexa to play music, it réponds but it kever plays music (Alexa voice command is working fine on my ERA 100).
On amazon music when I try to cast to the sonos beam it connects and then the apps says it disconnected
I try different things but nothing has solved issue : factory reset, enable/disable the sonos skills, try to remove and add Alexa from the sonos beam.
As you have done a full factory reset and uninstalled/reinstalled the Sonos Skill and Alexa on your speaker etc. i would just try a reboot of your local router and if that does not solve the issue, then it maybe best to go onto submit a Sonos system diagnostic report from within the Sonos App, note it’s reference and then contact/chat with Sonos Support Staff via this LINK and see what the Staff can perhaps suggest to resolve the matter.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.