Answered

I have Arc/ sub and 2 Era 300s as surrounds, I was trying dolby 7.1.4 speakers test file on xbox series x and nvidia shield all the speakers working except the front and rear upward firing speakers on Arc and Era 300s. I removed Era 300s as surrounds and paired them again with Arc that solves the issue. But again today I tried the same file and same issue no upward firing speaker working, tried the unpairing and pairing again makes them work. Does anyone else having this issue?

Hello. I am new to Sonos universe so forgive the probably stupid question. I have 2 new Era 100s that are stereo paired in my living room and Bluetooth connected to my turntable. I want to add an additional speaker so I can listen to what’s playing on the Era 100s anywhere else my house or outside, so I am thinking of getting the Sonos Move 2. Since they all connect to one another over wifi, this is possible, right? I’m assuming yes, but I would like to know for sure before I buy it. Thanks very much!

Bonjour à tous la communauté je souhaite évoluer et acheter une table de mixage pouvez me dire quelles sont les marques compatibles sonos en table de mixage et si l achat du PORT est indispensable cordialement guihome

I just took beam 2 plus sub mini with 2 was 300. The 300’s of surround sound did not have the central speaker active and therefore any dialogue is not played by them. Really disappointing result. You have suggestions? Thank you t

Apple has recently released a new music app called Apple Classical. It is solely for Classical music and solves the unique challenge of searching for classical music.  Here’s a good outline of the service:https://www.wsj.com/articles/apple-music-classical-app-3325c6ba?st=rkiu2rgyqygxozh&reflink=desktopwebshare_permalink I hope Sonos will support this on their app. 

I have a weird one. Is Sonos Radio HD Channel New Wave down? Every other channel I try works, but not that one. It’s one of my favorites, but it isn’t playing anything. Just wanted to see if it was just me or everyone. 

What is the highest streaming resolution available when used as an end point.

I know this has been asked a lot of times before but I can't seem to find a fix.All seem to be disconnecting at random intervals and it's becoming quite frustrating.Any fix that will actually work?

Hi all,I recently bought a Beam (Gen 2) and think it sounds great.However, I was watching a Blu-ray on an Xbox One S (the previous gen Xbox) and the Atmos sound is skipping or stuttering occasionally (and I can tell as the “Dolby Atmos via sound bar” label will pop up on the top right of the screen).I tested this with Disney+ and had no issues with the Atmos sound when watching content this way. So I am assuming this is something to do with old Xbox tech, but any thoughts are appreciated.I have this LG TV. My TV and Xbox are up-to-date. I have already unplugged everything.Thanks.

I usually listen to Scala Radio, which is available through Planet Radio. This morning when I opened the Sonos app it opened onto the Settings page (I haven’t been on that page for ages) When I went back to my home page and tried to play Scala I got a message saying that Planet Radio was not available in my country. I tried going back to settings took out Planet Radio to see if reinstalling it would help but when I search for it it’s no longer there. Anyone else having this problem or know of a solution please?I HAVE JUST FOUND OUT PLANET RADIO HAVE CHANGED THEIR NAME TO RAYO. THIS CAN BE ADDED AND ALL IS WELL AGAIN (Would have been handy for Planet Radio to let us know that this was happening!)

Ok - bear with me. I have an existing setup of Sonos products - Beam, OneSL, One’s and an old Play:1.  Everything is fine.I have bought two ERA100’s to pair with the beam.When I attempt to set them up, I get the above message from the sonos app - “We couldn’t find any Sono products on your mobile device’s network so we can’t set up your Era 100. Please try again”.So far I have:Factory reset both Era 100’s Powered them off for hours, and back on again Powered off and on again the router, and all of the Unifi APs. Moved all Sonos producst to Wifi (I had one wired previously). Made a number of Multicast specific settings on the Router/AP configuration. Nothing seems to help. Every so often the message from the app is subtly different, in that it names my SSID, but it’s not consistent. Weirdly, at one point, one of the Eras did do configuration - I could see it on the Router connected over 5G and it had an IP address, etc.  I could see internet traffic from the Era100. However it never app

Hey all, I have an LG TV connected with an Apple TV 4K and a Sonos Ray. I was able to set up my LG Smart Remote to control the sound bar in the Sonos App with no problems.  However, the Apple TV remote still does not control the Sonos Ray audio. I have tried resetting the Apple TV remote by holding down the home and volume down button, and while it did reset the remote it did not fix the issue. I tried adding the remote via the Sonos app but it didn’t detect it. My Apple TV is connected via the HDMI CEC on the TV. All systems are fully updated. Any ideas in what I can do to make it work?

Hello, I am looking in to purchase an Era 300 for my office and using it for music as well as a computer speaker for my desk (M2 MacBook Pro). My question is, will I be able to receive Dolby Atmos sound via the 3.5mm headphone jack on the era 300 (with the adapter) or is it limited to streaming and surround pairs thanks!

Just got a pair of Roams, pretty impressed, but there’s a couple of things that seem a little disappointing, although it could be that I’m doing something wrong, so I want to ask some expert advice please;Firstly, I had assumed that I could pair them in stereo when they are in the same space just by  a quick press of a button on the app, and then when I move one back in to another room, they would ‘de-stereo’ (for want of a better way of describing it). Instead it seems to be a bit more of a multi step set-up up process, in particular when I want to move them apart again, I have to ‘Remove Stereo Pair’ which is a bit more of a permanent process, requiring me to go through the multi-step set up process when I want to pair them again. Am I missing something here, is there a simpler and quicker way to use them in stereo just by bringing them together, and just as easily reverse this by separating them again? I also thought it would be easy to have them set up to use in a group AND as a st

Hi,I have a Sonos Arc connected to an LG G3 via HDMI ARC port.The volume seems to randomly go way down (very low, not muted) and then reset itself to the actual value set. These drops last for around 2/3 seconds and occur quite frequently.I've checked all options and see nothing the would suggest auto volume being on. I've already submitted diagnostics via this ID 1166703145Best regards,Romeu

Hi everyone! I have Sonos Arc and Sub in our family room and Sonos One Gen 2 in two bedrooms respectively. I recently bought two Sonos Era100 for our family room to set them as surround sound speakers. When I go to Arc to  set up surrounds, it only gives me an option to add Sonos One that are set up in both bedrooms. It doesn't give me an option to add Era100. I have tried to factory reset both the Arc and Era 100 and still the same result. What else can I do?

Looking at buying a Sonos Port to link with my old Technics stack HiFi system incorporating a Technics SU-X520D amplifier.Specifically wanting to do two things:1. Stream vinyl from my turntable which connects to the amp via phono sockets to my Sonos system (Arc soundboard with 2 SL1 surround speakers and 2 standalone Sonos One and 2 standalone SL1 speakers.2. Stream music from my computer via Airplay through the Technics system. My understanding of the advice in the posts in the Community is to hook up the tape deck Out / In jacks to the Port In /Out connections. That is fine, happy to do that, but as the tape deck is currently hooked up to the amp, I wondered if there were other possibilities? I have DAT Record Out sockets;VCR Out and In socketsVDP one set of (unspecified) sockets.There is also a set of External Out / In sockets, but these are currently hooked up to the Graphic Equaliser.In addition, there is an Auxiliary Digital-In socket which, presumably, I could connect to the Por

I have recently purchased an Era 100. It has been set up as per instructions and prompts and has been working fine until a few days ago. Alexa has not been responding to the command to turn off and the only way to turn it off has been to ask it to change radio stations then command it to turn off. The speaker is mainly set to Newstalk ZB talk radio station for most of the day. It turns on fine and adjusts volume when requested.  Any clues out there how to fix this?

Buonasera, vorrei acquistare il mio primo prodotto Sonos ( Era100) e volevo sapere se si può collegare alla TV via bluetooth senza bisogno della barra audio.Grazie 

 Are Sonos devices in a surround setup using dedicated wireless connections even if all devices are connected wired via Ethernet and WiFi is disabled in the settings?I am running a Sonos surround setup (arc, sub and two era300). All devices are connected to the home Gigabit network via dedicated Ethernet cables. WiFi is disabled in the Sub and Arc settings. The Eras are connected via Sonos Combo adapter. Everything works fine.Checking the web interface of the surround devices via port 1400 there are no ath0 entries in the ipconfig report.But I am still wondering if there is a wireless connection between the surround devices. Can someone from Sonos give a „official“ answer? 

Just got my Era 100 yesterday, unboxed it today.Loaded up my (Android) phone w/the Sonos appGot my Era 100 configuredWhen I go to try to link my Youtube Music account, I get an error “There was a problem loading the page”I have tried rebooting the Era, reinstalling the app, everything but lighting sage and waving it at the machine.  HALP! thanks.

I have the Arc, Sub and Era 300 connected to my LG for surround cinema sound, would I notice the difference if I added Sonos Amp with a second sub?I love watching movies as close to cinema sound i can get on Sonos. 

I would like music to start playing on three different speakers at the same time. Thought an alarm would be best, but, even though there is a grouped rooms option, it only goes off on one speaker. A few questions for you pros:What is the purpose of that “included grouped speakers” option if it does not play speakers grouped together? I have multiple groups, in which the same speakers are grouped. How does checking that option determine which of the speaker’s groups are triggered? Finally, if there is no way to make this work, would setting the same alarm (to Sirius XM) on multiple speakers seperately work?Thanks all!  D

I have several Sonos products around the house (bedroom, study (play 1’s as a stereo pair), lounge (sound bar, sub and play 1’s as surround pair) and kitchen (play 3’s as a stereo pair).All work fabulously apart from the stereo pair of Play 3’s in the kitchen. There is a distinct delay between the functionality from the app, to the speakers actually playing music, the same delay occurs when the volume is adjusted (the delay can be upto 5 seconds). The delay occurs across all streaming platforms (Spotify, Apple, Radio etc). This does not happen for any of the other rooms. Some help to fix this would be really great please.

Hi. I'm a Sonus system newbie and new to the forum as well. I'm just looking for a little advice on the best state to leave a Sonus system in when it's not being used. We have a new home theater  system consisting of an LG OLED tv, Sonos ARC, Sub & Era 100's for surround sound.My wife, or I, will very frequently use blue tooth headphones to watch tv so as not to disturber the other. In order to use the BT headphones I have disable both HDMI-CEC and eARC on the tv. With HDMI-CEC & eARC disabled the status LED on the Sub and Era's remain white as long as Sub Audio and Surround Audio are left enabled on the Sonos app. If I disable the Sub & Surround Audio on the Sonos app, the LED on both starts a slow green flash.I know a white LED means the device is powered and ready to use and the slow green flash just means the devise is disabled in the Sonos app. My question: is there a recommended state for the devices in when not in use? Does one state consume more power than the other