Hi @Toon Nut
Welcome to the Sonos Community!
Your Playbar is affected by an issue that we are aware of and are investigating. At this time, rebooting this device is the best way to alleviate this issue, but it will only help for a while at which point another reboot will be needed. We do not currently have an ETA for a resolution, but we are treating it as high priority.
I hope this helps.
Thanks Corry, appreciate that.
Corry, are some Connect Amps also affected by this issue? We have been experiencing this cutout issue on a few Connect Amps as well.
Hi @Toon Nut
Welcome to the Sonos Community!
Your Playbar is affected by an issue that we are aware of and are investigating. At this time, rebooting this device is the best way to alleviate this issue, but it will only help for a while at which point another reboot will be needed. We do not currently have an ETA for a resolution, but we are treating it as high priority.
I hope this helps.
Hi Corey What is the current version of software thats affected. Since I am set for auto updates, I would like be able to tell when the newer SW version is applied.
Hi @mheisey
There is a known issue that affects some older devices that cannot be resolved, and has the same symptoms - audio interruptions. I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports. They will be able to determine which issue is affecting your Connect:Amps and advise from there.
I hope this helps.
Hi Sonos:
Any update from Sonos on this playbar resolution ? Like many of us here, I have a serious investment in this stuff
Your best bet is as said above:
get in touch with our technical support team