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Hi many topics I read about the 32 devices limitI have an installation with 45 and I have all in the same account but I created a 2Vlan with different ip adress to a zone where I inserted 15 devices, this way when I m at that zone I can only acess those 15  devices and when I move to the other zone I can only acess the remaining devices. Problem is that if I’m at zone 1 playing music at room 1 and I move to zone 2 when I get there I connect to the network with different ip and the sonos APP automatically show the devices on that subnet but still showing the device that was playing before even if I stop the music before I leave, the app erase all devices not available except the one that was selected and I always get a message from error with a red dot on this device saying is not available, so I go to device settings and there is an option I can select to not show this device when it is offline and I select this option but it doesn’t t work, I go back to test and keeps appearing always

How can I connect two play1’s and play at to get surround sound 

Trying to set up my account for the first time with a pair of ERA 100’s. I have a single incoming Spectrum service split into two SSID’s, one for a tenant and one for my home.The tenant has a Sonos accounts on his SSID, and I am trying to set up my new account on MY SSID, but it keeps defaulting to the tenants existing account.Is there a way to resolve this without getting a separate router as suggested by Sonos tech support as the only solution.

I connected both Era 100 speakers to the Arc sound bar and the sub as a home theater system but there is no sound coming from the Era 100 speakers. Can someone please tell me how to fix this?

HelloI have a Sonos Arc, 2 One’s and a sub set up at home for all-round TV and music use. They are connected to an LG GX LED and Apple TV.I’ve had this set up now now for over a year but can’t for the life of me get to audio settings that I am happy with. Something always sounds off.  If I compare it to listening to the same audio on my Airpods Max, everything always seems perfect and in balance with those and that’s what I am trying to get with my Sonos set-up.Can anyone advise on how to find the optimal settings for my own set up? Note: I already run trueplay every few months.Thanks in advance

Hi, I’ve been unable for the last few days to login to my Sonos account in the Sonos 2 app. I receive an error that says “Let’s try that again Something went wrong. Make sure your mobile device is connected to the internet and try again.”I receive the same error when trying to do anything that would seem to require an internet connection: Connecting to music services, TruePlay, Network setting, etc. I’ve tried every troubleshooting tip I could find: restarting the app, deleting and reinstalling the app, rebooting my router, disconnecting things that may be causing interference.” And, yes, I’m definitely connected to the internet on my phone. I’m at a loss so any help is appreciated. Thanks!

can't get my ray device to link with my LG TV?

I have seen a number of posts on this that were older, but nothing recent. In the last 4 weeks Pandora is failing with an “access denied” error. NOTHING has changed on my end that I am aware of. To get it to work I have to go into the services options and reauthorize Pandora. EACH TIME I use Sonos.   I have tried zapping the app and recreating it but same problem. Any solutions of insights as to what changed recently?

Since a short time my Sonos connect 1, does not streaam correctly. It works with hickups. I changed the networkcable and assigned a unique IP adress, but it stays the same. Could I reset the device to solve this problem, or is the device broken?

I now have four speakers in a room- two 100’s and two Ones. Sound is outstanding but with one major probl em. I listen to a lot of classical music, and on some orchestral recordings I get really bad distortion in in the mid-to-upper frequencies (strings). It doesn’t happen with solo piano recordings or older rock and jazz. Any advice is appreciated. Thanks

cannot add sonos roam as goggle assistant tried reset tried reinstalling the app nothing works

HiMy setup: SONOS Amp using standing speakers.I think an old “issue” is back. Is found this old post “Volume increments of 5 after iOS update”, and I currently experience to same thing.Well, kinda.I’ve been away for 4 weeks (so not sure what my iOS version was at that time), and coming back running iOS 17.2.1 on both my iPad and iPhone I see the following weird volume increments: 0, 6, 13, 19, 25, ...Both in the Music and SONOS app.Anybody else seeing this behaviour?Using my wife’s iPad (still on 17.1.2), I notice the same...In short, the increments became unusable.Any ideas?PS: I tested playing music on my SONOS Arc and SONOS Roam, and they have the same behaviour. 

Hi,I have a Sonos Move and would like at connect it to my record player. The record player has a 3.5 mm audio jack output. I’ve purchased a 3.5 mm to USB connector and I can’t get it play through the move unit. Does it have capability to do this or is that only  possible with Move 2?

Hello, I’ve got 2 SONOS Play 1’s. I’ve had them in stereo pairing mode for about 4 or so years now. The right speaker no longer plays music in pairing mode. When I unpair them, the both of them work just fine separately. However, as soon as I pair them back into stereo mode, the right speaker stops working.  When enabling/disabling the LED for the both of them in the SONOS controller, I can see that they’re both synchronised. Both devices have a static IP address. I’ve tried rebooting the router, but to no avail. Diagnostics number: 825482722Any ideas?

Hi,I have a Sonos Connect connected to a Yamaha A-S501 amp, I also have a Sonos 5 series 1, the system is 5-7 years oldI orginally had Cabasse indoor speakers and Niles outdoor speakers, a few years ago the tweeter on one of the Cabasse speakers failed, I assume too much power so I upgraded to Klipsch speakers and more recently one of the woofers failed in the Niles. I have since purchased Sonance outdoor speakersWith volume control on both the AMP and the phone app is there a way to control the system so I don’t get too much power going through the speakers? I don’t want to blow up any more TIANigel 

Has anyone had any luck using the Ray with a TCL TV remote?  I have a TCL android TV which uses a RC901V FAR1 remote, I’m pretty sure it uses IR as I can see the light using a mobile camera and if I cover the end, the TV does not respond.  I can’t get the remote set up with the Ray however, running through the wizard it does not detect.  I have tried many times, sometimes close, others farther away and on the odd occasion it seems to detect something as it asks to press volume up three times (I presume to train).  It never completes and most of the time does not detect anything at all.  I have looked through TV settings and Ray settings but can’t find anything that might help.  Have also changed batteries and made sure light levels are low but nothing.  Anyone had same or similar experience?

Before I buy the mini sub i need to know it will sync with my pair of era 100’s when i use my record player via the phono adapter on the era 100. Thanks

I recently upgraded to a new M2 MacBook Air and Sonos is no longer able to access my music in my library.  Under Settings I ensured Sonos had access to all Media and Apple Music, I gave Sonos full disc access under “Files and Folders”, and I turned on File Sharing and Media Sharing under General>Sharing.  I also deleted the previous link to my music library in the Sonos app.When I go to Sonos>Settings>Music Library and try to add my music library location I am asked to put in my computer username and password and then when I try to add the folder Im given the following:“Access to the shared folder (music folder path) is denied - check the username and/or password.”This seems to be a common problem but none of the solutions Ive found in previous posts work for me.  

I have s2 system with both Sonos and Symfonisk speakers. I have the IKEA Trådfri gateway and the Ikea Symfonisk volume remote control gen 2. The remote control works great for playing, volume etc but I can no longer get scenes to work. Before it worked as advertised i.e. creating a scene in the IKEA app for a Sonos/Symfonisk speaker and when hitting “add music” I could choose whatever is in my “my Sonos” section of my Sonos app, but now I get the error message that “my Sonos is empty” which is not the case. Old scenes I created before this bug arose still works despite getting a red error in the ikea app. Does anyone have this issue or know how to solve it? I am on iOS 17.2.1 and Sonos and IKEA are updated to latest versions.

I have a stereo pair of Sonos fives, and a turntable with either Bluetooth or RCA left and rigght jacks for sound output. Don’t seem able to pair via Bluetooth, so I was going to hook up with cables, but the sonos fives only have single 3/8 input jacks. Will I lose sound quality if I run a mono RCA-to-3.5 jack into each Sonos five?

I have owned my system (Arc, Sub(Gen 3) and One SLs) for just over a year. Up until a few weeks ago, everything was awesome, but now the sound coming from my Samsung QN85 keeps cutting our for a few seconds. The frequency at which it happens depends on the settings I’ve made in the “Sound” menu on the TV, i.e. enabling/disabling Atmos, etc. I’ve tried unplugging, made config changes recommended in similar threads, etc. but nothing seems to be helping. What changed to make this start occurring? Is there anything I can do to get it to work the way it did for the first 11 months?

Have a small ‘mancave’ with a gen 1 beam, sub mini and ones as rear surrounds. Is it worth upgrading to Era 100’s for the surrounds?  Would they make a noticeable difference? Thanks

MyTuner radio stop running on sonos s2 apps

Last night my Sub + One SL’s (x2) suddenly stopped working with my Arc. My system has been up and running without incident for 2+ years. No changes to my network or environment.Support articles I have tried and did nothing:Unable to connect to Sonos Reset your Sonos product Connect to a new router or WiFi network Changing SonosNet channels (all 3)Things I have tried that achieved mix results:Connecting the Arc via Ethernet disconnects the entire system and no device can connect to the internet (tried disabling WiFi in app with similar results) Reconnected Arc successfully to WiFi after enabling WiFi and disconnecting Ethernet Sonos app cannot “find” Sub or One SL’s, but Arc is available and connected to WiFi Connecting Sub via Ethernet reconnects entire system (including SL’s) with no input from me in the app (this is not ideal as I have to run a very long Ethernet cable) Disabled/Enabled Sub WiFi via app, disconnected Ethernet with same negative results when trying to connect to WiF

I just bought a new iPad and set it up. When I open the Sonos app, it says “Unable to connect to Sonos. Let’s fix it.” However, Sonos is working just fine on my iPhone. When I open the app, I can see all of my devices and control them as expected. When I tap the “Let’s fix it” bubble and start to go through the steps, it wants me to unplug all of the devices and plug them back in. I’m wary of doing this because I don’t want to make any changes that would interfere with the system working on the Sonos app on my iPhone, which is how I primarily use it.When I tap “Join nearby system”, it says “We can’t find a Sonos system on <name of my network>. Make sure your Sonos system is powered on and connected to the network.” It is. I went to the Sonos app on my iPhone and tapped “System”, then “Network > Manage Networks”. Under “Networks”, the name of my network is indeed listed there. Why isn’t it working on my iPad when it works on my iPhone? I’ve already tried deleting and reinstalli