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Alexa says she's found my music selection and announces it's playing but there's no music. Alexa will play music on my phone but not with verbal requests. 

Hey, First post, so please be gentle…..So please let me paint the picture…We just moved into a house with a connect amp and 2 sonance ceiling speakers which i wanted to use as surrounds to the Playbar we mounted under the Samsung Frame TVCurrently, this is wired as follows:Ethernet to Connect Amp from RouterEthernet from Connect Amp to PlaybarFibre optic from Frame TV control box to Playbar.Current situation is the following:Playbar works with both TV and streaming music all ok.Surrounds work but only when streaming music, nothing when watching TV. I would really appreciate some help with this please. Thanks, Martin 

I have an older Yamaha Audio Receiver and a couple of Boston Acoustic speakers I want to use for my office.Can I use an older S1 connect to plug into the receiver and run my music from Spotify. I am using S2 throughout the house to run all my other Sonos Gen 2 speakers. I would be listening to these 2 system separately. S1 for the home office and S2 for the house an outside.Long winded but will the S1 system work for the office setup?ThanksM

On Sonos products does turning off the wifi turn off the wifi card? Trying to see if Sonos Arc and Sub gen 3 give off radiation and EMF’s when wifi is disabled. thanks

Hello Has anyone recently returned a product? If so can you please let me know how you did this and which method you used to contact Sonos? I’ve contacted the support number live chat, support@sonos.com and even ceo@sonos.com out of sheer desperation but can’t get anywhere! I purchased the product directly from Sonos so if this happened I could rely on their customer service but so far it’s the worst I’ve experienced.  I have a faulty Arc and contacted customer support who offered to replace the product. They sent an email the following day which said I would receive a follow up email with options on how to return it. I didn’t receive the follow up email and despite following up that email 4 times and contacting their online chat a further 3 times I am yet to receive any instructions on how to return the faulty item. It’s now been almost month and each time I speak to customer support I get equally evasive replies that I’ll receive an email within 24-48 hours or the representative will

Since a few days the integration between IFTTT and Sonos stopped working. I can connect from IFTTT to Sonos but no room/favorite infos show up. Has there been any change? 

I just bought a Sub Mini which is working well with my stereo pair of ERA 100 speakers with one major exception.  The touch controls on each ERA 100 do not control the volume of the sub, only the other ERA 100 speaker leaving the sound with either way too much or too little bass depending on if I turned the volume up or down.  The volume works correctly using the phone APP which even brings the volume of the Sub Mini back in sync with the 2 ERA 100s.Sonos tech support verified this behavior using the support feature which confirmed the volume was  moving in sync using the APP but not when using the touch controls in 2 separate submissions.Sonos Tech support said this is normal behavior but I am a little skeptical of the agent’s response and frequently use the grooved touch volume control.Is the sub’s volume not responding to the volume touch controls on the speakers consistent with other’s experience?Any thoughts or suggestions?  ty

Weird new problem with an existing Sonos setup that has popped up this week after my ISP had a big outage this week. I have an Orbi RBRE960 Mesh network with 3 satellites. I have 4 Sonos One speakers, a Playbar and an Amp scattered around the house and connected across the diffferent satellites. Previously, the controller app on iPhone or my laptop could see them all wherever I was in the house. Since a couple of days ago (post the ISP outage - may be coincidence, maybe not!) the controller app on iPhone or laptop only sees the speakers connected to the same satellite.  Its definitely a Sonos thing as i can sit on the same laptop that cant see the speakers via the controller app and run a “ping” command to any of the speakers in the house and that command connects to them fine. I also have a printer hanging off one satellite and can print to that from anywhere in the house. Also,  If I move around the house with my phone and the Sonos app, as the phone connects to a different satellite

I have a big problem. I’m sick and tired of assistant confirms everything I ask her to. I can’t figure out how to remove “talk back” it’s been an option in the past, but now I can’t find it. Is it really not possible anymore?

When I installed my new Sonos Beam gen 2 it ended up in a separate group (vardagsrum2) from my two existing Play3 speakers that are in the group "vardagsrum". I can activate both groups at the same tme when I want to listen to music in the Sonos app, but I have not found a way to activate all the speakers in the two groups at the same time when  I use the TV. How can  I fix this annoying problem? I seem to be getting the same problem with arplay2 (works only with the beam).

My current Sonos theater set up is - ArcEra 300 surroundsSub Gen 1 My question is this- is there any real need/reason to upgrade to Sub Gen 3?   

I’m trying to add YouTube Music to my account in the Sonos 2 app as follows:Add YouTube Music. I already have an account. Add YouTube Music account Please use the following code… Authorize When I click on Authorize I get a pop-up to enter the code. After entering the code, another pop-up ask me to select my Google account to access YouTube Music on Sonos. A last pop-up ask me to authorize Youtube Music on Sonos to access to my Google Account. I click Authorize and I receive a new pop-up with Congratualtions.When I returned in Sonos 2 app, an error connexion message appear. No connexion can be establish with Toutube Music. Can you help me ? 

Ok I am having a weird issue here.  I have a sonos arc, sub, and amp. Sonos arc and sub are connected via wifi.  I have an amp located the media closet that is hard wired to my network and it’s connected to in ceiling speakers When I try to use the amp as surround, it doesn’t not work.  I tried changing music to full and increasing the volume but no luck. If I remove the amp as surrounds, I can easily connect to it and play music, no issue. I have tried to swap the amp, swap the arc, and even restart the network multiple times but no luck  Any idea whats going on and how to fix this?

So sound is cutting in and out constanly while streaming music or watching tv. The system has been in place for years with no changes.The internet is strong and stable. Sonos support was contacted months ago when the problem first started, they ran diagnostics and found no issues, but suggested a new device nearby could be causing interferance with the net work.There are no new devices nearby, i live on a rural propery with no other houses within 150m. A factory reset of all compents fixed the problem last time, but a few months later its back! Would anyone have an idea of what the issue could be?Or am i destined to factory reset every now and again!

On the Sonos website https://support.sonos.com/de-de/products/connect il looks like the connect should support the S2 app.I have an existing S2 system on my network and the S2 app suggests setting up the connection which is green blinking. But when I press the option in the S2 App it tells me that I should downgrade to S1 to connect it with my system.What can I do to connect the Connect with my S2 system or am I misinterpreting the symbols on the Sonos website.Thanks

Hello! I have a Hisense Roku tv and the picture has gone out. I couldn’t connect my Sonos system to it anyway, after numerous calls to Sonos for help, so maybe it’s a blessing in disguise. When I can afford to buy a new one, how will I know if it will be compatible with Sonos? I have the Playbar, Sub, and two satellite speakers, which I believe are called Sonos One SL.Would Sony tvs work with my system? What other brands?Thank you in advance for any help!

Pretty simple setup, single WLAN ESSID/SSID that connects all my home devices, Mac’s, Apple-TV, iPhone, Cameras etc. and my Sonos-Roam and my two Sonos-ERA-100’s.Spotify on my Mac/iPhone can see and instantly play music to any of my Sonos devices, it’s seamless….. my Sonos app however on my Mac or iPhone has constant difficulty in ‘seeing’ both devices, it’s one or the other. Additionally, just my base MacBook when ‘looking’ for speakers with AirPlay easily finds any Sonos device and can stream music. Any thoughts or ideas please…. Yes, I have latest version of Sonos App on my iPhone/Mac.

Hello there..I’m wondering if I can group a Sonos Roam with two Sonos One and transmit via bluetooth to Roam and the Roam shares the stream to other grouped speakers. In my ongoing frustration to save about £10 a month (I know, but it’s better in my pocket than theirs), I’ve been trying to find a way to play YouTube via my Sonos stereo pair. YouTube are idiots.Their interface is so basic and clunky that I’m not even tempted to spend out on their speaker system....and it MUST be costing them money as people simply won’t spend on a platform that doesn’t work with their systems. If anyone has ideas on how to make this work, I’m all ears.I only have two Sonos One and 6 3rd gen Echo Dots. 

HI Community,I have the gen 1 Sonos Amp wired to 4 speakers in our cealing and a sonos Sub also. A room called Kitchen.For easy listening.On my more serious hifi system i run a Cambridge Audio evo 150 amp which is wired to my BKS Hybrid 150 speakers. To this Cambridge i have connected the old Sonos connect (called living room) so i can get sonos sound to run in both rooms. This is working the 2 rooms are not in sync which is quite annoying.Any ideas would be appreciated

hi. I need advice. I have a sonos arc + sub (gen3) and I would like a full-fledged dolby atmos sound. Can anyone advise me on what speakers I should buy?

My new Sonos Roam won't connect to Google Assistant. I tried using the Sonos Voice Control instead but that is not compatible with either Spotify nor BBC Sounds and is therefore pointless. I have looked at every single existing support thread on this Community Forum and followed the advice of them all, and nothing works. I have only one Google account, and my Roam and phone are both connected to the same WiFi network. I have no other voice control currently installed on the Roam. I have tried unlinking my Sonos account on Google Assistant/Home, I've tried restarting all devices and the router, and deleting and reinstalling apps. Nothing works. I select to add Google Assistant voice control on the app, and select my Roam as the device (I own no other 'smart' speakers etc), and click to add Google Assistant again, and then I just get the error message below every time saying "There was a problem adding Google Assistant". I got try again and nothing happens. I've submitted diagnostics twi

Curious if anyone has setup 3 ARC’s in an LCR configuration and / or if it’s possible 

I seem to be having some trouble with the Apple Music integration within my Sonos app. Anytime I attempt to access 'Playlists' or 'Recently Added' I receive the error message "We've run into a problem. Try Again."I have restarted the app, disconnected and re-connected Apple Music from the Sonos app, but seem to be still experiencing the issue. I have also reauthorised the connection through the Sonos app.Has anyone con across this before? Is there any fix?TIA! 

I would like to purchase a Move 2 that I can use when I travel to vacation rentals. Does it require wifi connection to be set up via the Sonos app? Or can I just power it on and connect via Bluetooth/Airplay like a regular bluetooth speaker?I saw some Amazon reviews stating it doesn’t connect with bluetooth and wasn’t sure if that was just user error or if this is just software bugs that Sonos has not resolved.Thanks in advance

I have a Gen 1 play 5 that I pretty much only play from Spotify and have been having an issue with it intermittently going quiet. About every 5-10 minutes, it will go silent for like 5 seconds. The music continuous playing on other speakers in the group. Its only this one speaker that has the issue. This has been happening for quiet a while and happens on totally new wifi networks as well so I dont think its an issue with the network. Has anyone ever experienced this? Support diagnostics 187292451