Answered

Hi all, just purchased a Roam. Set it up, but no sound coming from speaker, graphic on phone shows it playing. Also the setting for grouping non Sonos devices under the AirPlay tab does not allow the slider to change the setting to on, any help would be great. Thank you

TLDR: A new Move 2 that I believe is properly configured on the same Alexa account as all my other Sonos and Alexa devices is not appearing as an Alexa-Enabled device in the Alexa app. I am trying to add the Move 2 to an Alexa ‘group’ so that I can say “turn on the lights” and it will know where it is but can’t the device doesn’t show up. Details:I have an environment with many Sonos devices, several of which are Alexa-enabled (Moves, Ones, Roam and the new Move 2). All are properly configured and work perfectly in the Sonos app. All work properly with Alexa. On this new Move 2, I have Alexa enabled and it works perfectly.I have added the Move 2 as a “speaker” to the group, “Office.” When I say, “Alexa, play music in the Office,” it works. I have other smart devices in the group “Office” and would like to control them with this Move 2 by saying “Alexa, turn on the lights.” To do that, I need to edit the group and add the Move 2 as an Alexa-enabled device. Unfortunately, it doesn’t appe

I have an onkyo tx-rz830 and a connect. Trying to set the volume to pass through and it doesn’t control the onkyo volume / it acts as fixed on the preset level through the speakers.  how do I set up the s1 app to control the onkyo volume? Is it the turn on volume? Preset volume?  thanks 

I live in Norway, I would like Norwegian local radio channels, Norwegian seasonal music. The only positive thing about it is that the commercials are in a language I don’t understand.A wild guess would be that it’s because my internet provider is Starlink, and their satellite based system places the IP in Germany instead of Norway. Is there a solution for this? That does not involve me having to use VPN to Norway whilst being in Norway?

I have 2 sonos era 100 speakers.  I'm looking to have them both paired via bluetooth to my windows 11 pro Dell computer.  I have successfully connected one but how do I connect the other as well to operate in stereo (2 channel). Brian 

Hi All,I read all the posts here including “can’t connect again” and none of them are identical to my question or issue.  My pair of One SLs work fine in connection with my Play 1 and Sub, until …I turn my TV off (the two SL units always stay turned on as they are on separate electrical outlets/circuits in different parts of the room Whenever the TV is turned back on for any watching, the Playbar and Sub connect just fine but the One SLs never reconnect.  Never. The only way to resolve this is for me to completely unplug all devices, let the TV sit one minute without electrical power to it, the turn on the TV then the two One SL units right after.  A few minutes later all is synced up and works fine.One might argue that this is an IP address issue or network issue but it’s not.  It’s consistent every time.  I can sync up all the units just fine if all are unplugged and plugged back in.  But once the TV alone is turned off (only the TV), when it’s turned back on the One SLs will not res

I am thinking of upgrading to the ERA 300 and would like to use it while traveling. My questions are if the bluetooth works well rather than buying a portable bluetooth speaker and, would there be any issues with using it while traveling and then coming home to where it has been set up?Thanks,Alan

I have a Samsung UN60TU690TF. When I connect the optical cord and change the setting on the tv to optical it is not working. I have tried multiple times to do this and when I try to connect to tv on the Sonos app it continues to load/buffer until it tells me it is unable to connect. I have changed the default audio output to PCM and it is still not working. I’m looking for any advice on how I can connect my Ray to my tv. 

Hello,I am not getting Dolby Atmos if I play shows or movies through Apple tv 4k(I am only getting dolby digital 5.1). If I play them via TV app(like netflix or hbo max)it works just fine. Sonos app show atmos. Where could be the problem(also in apple tv i cannot select atmos anywhere) and i am running tvos 17.2. Tv model is Samsung q60c

I want to add a second pair of hard wired speakers to my amp. I understand they will be on the same channel. Can I hook up a volume control for one of the pair? 

I have the older generation Sonos speakers which run S!.  I am curious what you get with S2 that I don’t get with S1?  Also, is there a way to upgrade the components in me speakers to use S2 or must all new equipment be purchased.

My TV is connected to a Soundbase and Subwoofer. If I pair ANY of my other Sonos speakers I get crackling and dropouts in the added speakers. Am I doing something that is not supported by Sonos?

Can I connect my Beam to my Optoma HD27E projector? It was connected to a Sky HD box but I’m now using a Chromecast

Hello… Let’s say I’m done using Roam for a period of time but I now want to charge it for my next use.  When I power off the Roam, walk it to the charging cable (OEM supplied cable), and plug it in, it powers itself back on and I have to wait for the powering up to complete before I can turn it off again.Just because I’m plugging it in to charge it doesn’t mean I want the device to power on.Questions:Why is this the normal/default behavior of the device and/or what benefit am I overlooking by this behavior? Is there a way to prevent this?Thank you.

Hi all.  I got my first Sonos speakers, am hooked and want to expand. I got a Beam Gen 2 and a pair of Era 100s. I’m looking to add more for my large house, and my engineering brain craves more knowledge on how this system works.My questions boils down to this: I’ve read that when adding a sub to your setup, Sonos will automatically apply a low-pass filter to the sub and high-pass to the other speakers, thus unburdening them from having to handle low frequencies.  Thats cool.  My question is, does Sonos only do that when adding a sub to a group, or do they also do that for other speaker combinations. For example, if I add a new five to my existing Era100s pair, would Sonos apply some filter to optimize for that combination to account for what I imagine is better bass capability of the five vs. the Era100s?  The answer may help me think about how I grow my system either incrementally or with bigger upgrades. If adding a single five to my Era100’s pair wouldnt be ideal, I’d just wait to

My SONOS amp is not seeing new folders added to the Music Library. I have re-indexed.  The Music Library is hosted on a Window 10 PC.  I have confirmed that I can see new directories from a second PC.Any thoughts on what would be causing this issue or on how to fix it? 

Hello!Bought an Era 300 yesterday and noticed that it (and my S1s) are all connected to my 2.4 band instead of 5ghz. I believe they are all 5ghz compatible. Does anybody know if I can force them onto the 5ghz?I have google nest hubs which are dual band 2.4 and 5. I only ask as I find a bit of a lag or pause when playing the next song with Amazon Music (I find their whole integration is pretty slow, especially compared to the excellent Deezer integration).Thanks,Craig

Good morning, I currently have 2 Sonos Ones connected to an ethernet network. I need to connect a wired mic 🎤 to give conferences. If I buy a Sono Amp and plug the microphone into the jack input. Will the sound from the microphone be broadcast on the Sonos One? 

Cant get my remote to work with sonos soundbar.

I have 7 Sonos speakers, a mixture of Play:3, Five, Era 300 and a Roam. I use Plex and play the majority of my music from that source. The problem I have is that when any of my speakers connect to a particular Unifi AP they are unable to connect to Plex and playback fails. If a speaker is part of the way through a queue when connected to one of my other Unifi APs and I force it to reconnect to the problematic AP then playback will fail on the next track. No other music services are affected and the same tracks played directly from my Sonos Library from a fileshare on my network play fine even when connected to the problem AP and this is the same share behind my Plex library. Network tests on the AP and the speaker(s) when connected to the AP show no problems i.e. name resolution is fine and connection to the gateway and internet are fine with no packet loss and no other wireless clients experience any connectivity issues. In the case of my 2 downstairs Five speakers this is the nearest

I have connected Beam to the HDMI provided and then to the HDMI e-arc on my Cinemax D2 projector when I go to app it is saying no arc detected why is this? Checked all connections and fine is beam not compatible?

Hi everybody,I bought my Sonos Era 100 6 months ago, and I was able to play music from my record player Project T1 Bt. For about a month, despite the connection being active between the 2 devices, the music has not been played.The Sonos speakers work perfectly with my Samsung TV, and the record player also plays music on my Jabra Elite Active headphones. So it seems like there's a problem between the speakers and the turntable. Anyone have the same problem? Thank you very much!

Hello. Do compression settings in the Sonos app matter for the Roam? It seems to be more geared for Sonos devices with line-in 

I have a simple setup with a Connect:amp, Sonos sub and two loudspeakers. Randomly the streamed music is cut out for 5 to 10 sec. The sound is not completely gone as you can hear low hz mumbling music. Most times the cut out is in the end of a song.The system is wired but the problem is the same in a wireless setup.Any suggestionsregards Niels

I am moving and I would like to use my old system with streaming.  I put it together in the 90s, mid-range stuff  —JVC receiver, CD, dual-cassette (it was the 90s), Sony turntable, Advent speakers…We have cassettes, but I’m not too concerned with that. And we’re not likely to use the receiver, except as an amp. We would like to listen to SiriusXM, which we use in our cars and I use on my phone. We have several hundred CDs and LPs. I like the speakers and would like to use them in our main room. I’m not familiar with going wireless, but people tell me Sonos is the way to go. Does that mean an amp and some kind of receiver on each speaker, to pick up the signal from the amp?