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Hi I have a connect amp zp120 and 2pcs Play3. I would like to connect these to my home cinema projector. I connected the audio IN on AMP but how can I connect the 2pcs play3?

Hi everyone, I'm writing because I'm having problems with my SONOS system consisting of Arc + 2 ERA 300s configured in surround: I connected the system to my LG G2 via HDMI using the e-arc port, the TV settings are passtrough+earc, I tried to watch Dolby Atmos content (e.g. Jack Ryan on Prime and some blurays) but nothing on the SONOS app, I only see Digital 5.1. Can anyone help me? Thank you

I'm currently using an arc and sub gen 3 with 2 Play 3 surrounds.  I was considering replacing the Play 3s with Era 300s.  Would I notice a significant improvement worthy of the cost?  Is there more to Atmos than just hearing jets fly overhead? 

Cox modem WiFi 2.4 or 5 do not connect to Sonos unless hardwired.  Never had a problem and spent 2 hrs with Sonos team with zero luck.  what can I do to get back wireless connection?  

I have a Sony XBR 65-900F tv that doesn't have eARC and only ARC and I can't get Dolby Atmos from my Arc,Era 300's and Sub Gen 3thanks in advance for any help

Hello,I connected 2 Era 100’s to my Beam soundbar in my living room.  They appeared to work, then after tying Alexa to the “system”,  I didn’t get sound coming from them (I think this is what happened?).  I disconnected them from Alexa, and disconnected the surrounds, then re-connected the surrounds to system.  Still no sound coming from the Era 100’s.  The lights are on, they seemed to have connected??  Does the Bluetooth need to be on?  I think I’ve tried that also... I’m stumped!  I thought this would be an easy connect/use.  Full disclosure, I am not very savvy with Audio stuff!  Help anyone!!  

Hi all, Just become a proud owner of a Sonos Era 100. Loving it so far and the app works very well. However, one issue I’m having, I’ve added my Synology NAS drive as a music library, I’ve then (through the app) created a Sonos Playlist with songs from this library. I can playback via the app itself, but the Era 100 will not accept a voice command to play the playlist, keeps saying that music service is unavailable. Any suggestions to fix would be welcome, I could keep a tablet next to Sonus to playback as all songs/playlists etc do work via the app but I’d prefer to use voice control if I can. Thanks in advance. Jamie

I have a Beam + Roam and have had the same for over 1 year all OK untill recently the Roam sound fluctuates (comes & Goes) doesnt seem to matter where the Roam is (Beam in living room,Roam in Kitchen)T/Y

I would like to have 9 Sonos Era 100 to a single network..Is this possible?

Look how many people have the same problems with this product. I have spent hours on hold, back at the retailer, talking to support, reading countless articles, uninstalling reinstalling, rebooting and trying every method known to man and still Google Assistant refuses to add to Roam. I fed up of the poor service and Sonos as a product.

iPhone 15 pro, latest shipping IOS. Sonos app can’t see speakers. Sonos app on Mac can see speakers.. (It wants to update, but fails, but that’s not this post.)I’ve gone through the walkthrough in the Sonos app (unplug everything, plug back in, etc.) just short of resetting everything. I’m not willing to do that because it works fine if I push music via AirPlay and it’s five speakers and forget that.The only negative that I can see is that speakers are frozen on whatever firmware version they are at.

I have had 2 Play 5s (1st Gen) and a Play One.  LOVE my system. Just moved to new apt and I had my One in the bathroom but my new bathroom doesn’t have a good place to plug it in and also place it somewhere. I thought “OK I’ll get a new water resistant one like Roam or Move.”   I bought a Roam, and after playing around with it and spending a long time iwth an AMAZING Sonos rep on the phone, he says Roam can only work on S2 and Play 5 (1st gen) can only work on S1.  I can’t use Roam and my old speakers! Ughh! During setup it seemed like S2 (which I downloaded) was going to let me set up the Roam on S2 but then PLAY it via S1. Am I just out of luck? If I want any new speakers I have to upgrade my old ones??? THis is turning a $200 purchase into a $1200 one!  

Have Arc, Sub gen3, and pair of Ones in home  theatre setup. During movie playback or streamed TV the sound is great. Connection is via eARC, HDMI. However streaming music via wifi it is as if there is no output from Sub. I cannot adjust phase with no discernible change. I can adjust Sub bass output from -15 to +15 with no change in bass output. I have reset, restarted, removed and reinstalled Sub. Same great bass during movie playback. Essentially no bass output for streamed music. Same music played through paired Fives has better bass, even paired Ones in another room have better bass. Amp connected to my towers and another Sub Gen3 have satisfactory bass output. What is it with Arc and music not arriving through the HDMI connection that delivers NO bass?

We have had our Move for several years, and all was good until a few days ago. Suddenly I cannot play Apple music nor play NPR News Now or the Daily or anything. I ask Alexa to “play NPR News Now” and she replies with “getting NPR News Now from Amazon. Here’s the latest episode for Jan 18th”….and then she stops. Likewise, I will ask her to “play David Bowie on Apple Music” and she will say “David Bowie on Apple Music” but then go silent. She responds to all other Alexa commands normally though. I also have an Amazon Echo Plus in the same room. When I ask her to play NPR News Now or Apple Music she does...so this is not an internet issue, not an account issue. I have hard reset my Move back, and reset it up again. Did not work. Would appreciate help to fix this. 

I just purchased a new 85” Samsung QN90C, Roku Ultra, and Sonos Arc. Looking through the forums, I can’t seem to find decisive direction on the best way to connect these components or if I should change any settings to get the most out of the Arc.  Thank-you.

Move randomly disappears from app on my iPhone, but is still there on partner’s phone, and sometimes vice versa.  It is not connectivity to the network, but a bug in the app no? No amount of resetting, rebooting, reinstalling has worked so far.  It is getting somewhat frustrating! Any suggestions out there?

Hello,When I add a Sonos radio with the audio stream url, I regularly have advertisements which are added by Sonos when the audio stream starts.Is it possible to remove them?Thanks in advance.Johan

I connected two Play 3 speakers to an existing Sonos Amp system, all are S2. The speakers were purchased together, one updated fine, the other did not and will not.  Things I have tried based on similar problems found in the community:-Connect the speaker via ethernet cable-Connect the speaker directly to the router-Reboot the router-Factory reset the speaker-Disconnect the working Play 3, factory reset again, try adding again (same error)All are on the same network.  Diagnostics 832690832Edit:  I have also used a static address and using DNS of 1.1.1.1, 8.8.8.8Thank you

Hello everyone! I need your help since im not really sure if Sonos would let me pair a bluetooth headset with multiple devices. Here is my situation:I want to connect 2 Sonos devices via a bluetooth headset (or a microfone but a headset is preferred) so i can transmit my voice for events etc. I also want to display music for the background whenever nothings is being said.I figured out that these devices would allow me to to connect multiple Sonos devices together and then display audio via bluetooth: Era 100 Era 300 Move 2 Roam Roam SLbut i still havent seen any information about pairing a e.g headset or anything similar. How would i even be able to select the sonos devices with the headset …? You see im very new to this stuff so i just hope someone might be able to help me here. If u have any further questions pls feel free to ask them^^.  Thank you all for your time!   

A Sonos radio favourite, listed in the search results, does not show up in the list of Favourites (on the app).Other stations are okay. Only this Sonos radio station is missing.Unusually, in the Search result the Sonos station had a full page with a description and also alarge button to make it a favorite. If this helps.

Why do updates keep failing?I use an Apple MBP, M2 chip, currently running Sonoma 14. For the last three or four updates, they have failed. I have had to delete, reinstall and rebuild the index. This is not an acceptable way to keep the software up to date. Other vendors can provide smooth app updates, why can’t Sonos? What makes it worse is I am forced into taking the update. Even if I click to say leave it until later, I’m forced back into a dialogue box that keeps appearing until I click on Update, only to see it fail again.When is this going to be fixed. Or should I think about upgrading to different hardware? Even the drop down below asking for tags won’t scroll. Sonos clearly don’t invest much in software design!

Hi, Hope you are all well, I have a Beam Gen 1, Sub Gen3 and 2 Play 1 Setup for my home theatre. I have a LG TV that does not support DTS as well.My Question is if I play a 4k Disk that is Dolby Atmos will the Beam automatically downgrade to Dolby Digital, I believe it does but just want to confirm I did test with the Dune 4k release and surround, sub base and everyone seem to be outputting as 5.1 (confirmed in the app and with my ears). Thanks,

Trying to get my Sonos Ray to work with my new LG OLED42C34LA with Magic Remote. I can get sound to come out of the soundbar but when I try to adjust the volume with the Magic Remote, I get an icon of a speaker with a line through it.I’ve tried setting up the Magic Remote with the Sonos app, but it doesn’t recognise it.None of the guidance on this forum seems to fit with the operating system for this model.Any suggestions?

is there any way to specify where SVC will look for stations when the command is “PLAY xxx”?there are two local radio stations, both in Sonos Radio, both added to my favorites and Sonos favorites.KBCO KBCO Studio Cfor the life of me I cant get SVC to play the top one. various wording will bring up all kinds of crazy channels from around the world.my goal is to have SVC cycle through a short list of preferred (sonos) radio channels.thanks

I have read a couple of hours worth of info on ways to keep the Era 300 from disconnecting from Wi-Fi.  I bought it less than a week ago.  First 2-3 days I had no trouble.  Now all I have i do is connect, play music. Reconnect next time I want to play more music, and it’s a never ending circle.  I bought Sonos because I heard it was easiest to set up and easy to manage.  Yikes.  I have factory reset, factory reset while switching off my private Wi-Fi address.  I haven’t figured out how to put all speakers on the same channel.  Sonos recommends 1,6 and 11.  Don’t know what that means or how to do it.  It’s like reading Chinese to me.  Has anyone tried that, and does it work?