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Answered

Lost library


I tried to use my Sonos library recently and found it had disappeared. Efforts to replace it with the original are not working despite Sonos’ instructions to my mobile being followed. Anyone else have this problem ?

Best answer by Corry P

Hi @emaitch1955 

Welcome to the Sonos Community!

If your Music Library is still missing, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

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7 replies

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  • Enthusiast I
  • 63 replies
  • January 28, 2024

Hi there. 
Yes lost mine for about a day, switched off my phone & the next day it came back, very strange.

Good luck hope yours returns as well👌👍🏻👌


  • Author
  • Contributor I
  • 4 replies
  • January 28, 2024

Thanks.


  • Lyricist I
  • 2 replies
  • January 29, 2024
The Girt wrote:

Hi there. 
Yes lost mine for about a day, switched off my phone & the next day it came back, very strange.

Good luck hope yours returns as well👌👍🏻👌

Thanks, just solved by my side with this


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  • Enthusiast I
  • 63 replies
  • January 29, 2024

Great to hear Rita 👍🏻😀👍🏻


  • Author
  • Contributor I
  • 4 replies
  • January 29, 2024

Thanks Rita 

Fingers crossed.

Mike 


Corry P
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  • Sonos Staff
  • 8646 replies
  • Answer
  • February 1, 2024

Hi @emaitch1955 

Welcome to the Sonos Community!

If your Music Library is still missing, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.


  • Author
  • Contributor I
  • 4 replies
  • February 2, 2024

Best answer. Sonos Technical were contacted and helped cure the problem. Took a long time but the patience exhibited was exemplary.


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