I’ve been a long time customer and really love my Sonos system that I have added to over time. However, in recent weeks we’ve been encountering a number of different issues including:
- Different speakers randomly not showing up in the app (this is not consistent to specific speakers)
- Sound randomly cutting out of individual speakers while music is playing (also not consistent to specific speakers)
- Volume randomly changing on individual speakers while music is playing (note that the volume in the app is not changing but the volume of the actual sound coming out of speakers)
- Sound from the TV routed via optical cable to Playbar cuts in and out (note this is not an issue with the content/streaming since no issues when using the TV’s built-in speaker for the sound)
- Search within the app takes an excessively long time and does not consistently return results for connected services
- Skipping tracks in the app does not work consistently (will sometimes hang for a bit before skipping, will sometimes say cannot connect to service requiring multiple attempts before skipping)
- Connected services will randomly not show content when manually browsing in the app
- Randomly everything on the My Sonos page in the app will show everything as unavailable
My setup is as follows:
- Playbar and two Play:1s setup in surround configuration
- Five
- Two additional Play:1s
- Roam
App is up to date as are system updates (according to the app).
Steps taken thus far have been unplugging and plugging speakers back in, adding back speakers that were previously in the system but then just stopped showing up, and doing a factory reset on the Roam.
I was thinking the next step is to do a full reset of everything and basically setup again from scratch but wanted to see if anyone else is experiencing anything similar or has other suggestions.
Thanks!
Josh
Best answer by Airgetlam
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