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jqs
Contributor I
January 31, 2024
Answered

Dolby Atmos with Era 300

Hey, during a Sonos S2 app upgrade, the Dolby Atmos logo is lost in the app with previously spatial audio songs on Apple Music, even Sonos Spatial Audio list misses it. It worked beautifully earlier. Is it broken or is the logo just omitted in the app?

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GuitarSuperstarAnswer
Lead Maestro
January 31, 2024

Try unplugging the Era 300 from power for a couple of minutes and reboot your phone. Also make sure the Spatial Music setting is enabled in the Sonos app. Then test the song “Staircase” by Steven Wilson.

"Receive with simplicity everything that happens to you." - Rashi
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5 replies

GuitarSuperstarAnswer
Lead Maestro
January 31, 2024

Try unplugging the Era 300 from power for a couple of minutes and reboot your phone. Also make sure the Spatial Music setting is enabled in the Sonos app. Then test the song “Staircase” by Steven Wilson.

"Receive with simplicity everything that happens to you." - Rashi
    jqsAuthor
    Contributor I
    February 1, 2024

    Thanks, it helped! However, when I play with both Era 300 + Port, Dolby Atmos is not available. Too bad, might this be an issue or a feature? Had not noticed this earlier.

    nik9669a
    Senior Virtuoso
    February 1, 2024

    Thanks, it helped! However, when I play with both Era 300 + Port, Dolby Atmos is not available. Too bad, might this be an issue or a feature? Had not noticed this earlier.

    I don’t think Port supports Atmos, so when you group it in with the Eras it reverts down to stereo. 

      jqsAuthor
      Contributor I
      February 1, 2024

      Thanks, I assumed that with music only the Era 300 would play Dolby Atmos and the Port stereo stream. That would be a nice feature, I hope it is added in the future.

       

      Apparently the same would happen with Era 100s as well, surprising tbh.

       

      Thanks for all the replies!

      Stanley_4
      Stanley_4
      Grand Maestro
      February 1, 2024

      Went to look at the Era 100 docs, seems copy-paste is disabled there so I grabbed a screenshot.

       

       

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