Hello all. The problem I have with slnos play 5 is that the white signal light after plugging the device into the power goes out after 5 seconds. After that, there is no reaction or reaction to pushing buttons.
The lights from the internet on it flash and it's all Uninstalled I sonos app s1 nide gave results. I tried to reset the device but to no avail. Does anyone have any idea what can be done I'm really sorry, because it had a great sound. Thanks all.
Best answer by Stanley_4
View originalContact Sonos Support:
I already have, but they don't have an answer. They take me back to the app but the app works normano on the sonos amp. So I think it's up to the device itself. I was hoping that someone here had a similar problem that I believe solved.
+22
Sounds like a poor support rep.
If you hadn’t Factory Reset the Sonos you’d have more options but nobody seems to pay attention to the Sonos guidance on doing that.
https://support.sonos.com/en-us/article/reset-your-sonos-product
Resetting all products within your system will permanently delete your system’s data. It cannot be restored.
We do not recommend resetting your Sonos product as a troubleshooting step.
This is about the only thing on the light.
https://support.sonos.com/en-us/article/sonos-led-lights
The Sonos product is not powered on. Make sure that the power cable is fully inserted into the Sonos product as well as a working outlet. If you have a portable Sonos speaker, turn it back on using the power button or by placing it on the charging base.
The status light can also be disabled using the Sonos app. If your Sonos product is working properly and shows up in the Sonos app, you can enable or disable the status light in the Settings tab. Some Sonos home theater speakers have the LED disabled by default.
Try calling again and ask about replacing your Play 5 with a current Five and getting the upgrade discount.
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.