My roam is draining the batterie in 5-10 min, no matter for how long time I charge it or what charger.
2 years old it started to behave like this the other day.
Best answer by Airgetlam
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Have you sent in a system diagnostic , and call Sonos Support to discuss it?
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution. Unfortunately, other than suggest that for some reason, it’s not getting fully charged, there jus isn’t much this community can do.
When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.
In the phone/pad controllers, look at the ROAM charge level. On occasion I notice the chargers, SONOS or 3rd party will get into a state where they are not effectively charging the ROAM. In this case the assumption that, as you remove the ROAM from the charger it is fully charged, is not correct. A simple reboot of the charger has fixed this. Unfortunately, you’ll still need to wait a while for the ROAM to fully charge.
In the phone/pad controllers, look at the ROAM charge level. On occasion I notice the chargers, SONOS or 3rd party will get into a state where they are not effectively charging the ROAM. In this case the assumption that, as you remove the ROAM from the charger it is fully charged, is not correct. A simple reboot of the charger has fixed this. Unfortunately, you’ll still need to wait a while for the ROAM to fully charge.
What do you mean by reboot of the charger?
Briefly remove it from power. I suppose in some cases you may need to completely isolate the charger by also removing the connection to ROAM.
Talked to the support and they replaced it
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