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Hi, I’ve recently bought a Sonos One, and I have been using the Google Assistant to set my alarm for the morning as part of a routine command. It sets the alarm, but it is waaay to quiet for the alarm to actually work and wake me up. Is there a way to set the alarm volume (from the google home) independtly, or at least make it louder?

So I currently have a Sonos soundbar and sub with two Sonos ones for surround sound. I also have a record player with preamp and powered bookcase speakers (so no need for an amp) If I were to replace the powered speakers with two passive speakers and the Sonos amp, would the amp then be able to cast the sound not just to the two passive speakers but to the whole separate soundbar/sub/one system? Or would I need to connect the soundbar/sub with wires to get this functionality?

When streaming from Deezer tracks are abrubtly cutting out five (5) seconds before they end. This is consistent and not a product of network drop out (network can’t conveniently drop out at random intervals to match track length).Results in 5 seconds dead space as track continues to silently play to the end before the next track begins.Cross fade is off.Noticably worse over the past three (3) months.Any advice would be greatly appreciated.System: 2 x Play1, Play 3, Playbar, Sub & Roam.

I want to give away my old Playbar. So, I want to delete it from my account.

A few days ago I have asked why my Deezer familly on Sonos was adding commercials to the premium whereas I m already paying to have no commercial with the family account . Someone answered I should make sur to add each member of the family. Even if I didn't understand why suddenly doing that it wouldn't add commercial, I did so. Did this solve the issue ...the answer is No. I'm still getting this leady asking me to upgrade. I only have this when I'm listening to my Sonos. Not with something else.

When I bought my Playbar years ago, I had to turn off the sound from the TV to stop a slight echo effect. I am now having sound issues, with the sound dropping occasionally. I want to disconnect the Playbar and turn back on the TV’s sound to see if it is the Playbar or the TV that is having the issue, but I can’t remember where the setting is in the Samsung menu. Does anyone know how to do that?

I’ve read through everything here:https://support.sonos.com/en-us/article/connect-sonos-to-a-new-router-or-wi-fi-networkhttps://en.community.sonos.com/ask-a-question-228987/tips-for-common-sonos-problems-6815645But none of this standard stuff has resolved my problem.Here’s what I THINK is happening:I connected a wifi mesh network to my existing modem/router My phone is now connected to this mesh network But speakers are still trying to connect to modem/router (my guess) I changed the name of the modem/router to distinguish between the 2 wifi signals (modem/router vs. wifi mesh) I need to move everything over the the mesh. But Sonos/S2 can’t find 6 out of my 7 products, even after using all the usual troubleshooting tips in the links above Seems like the products are stuck in limboI’m tempted to do a factory reset and start from zero, but I read an article advising against this.And the last thing I want is to call Sonos support. Didn’t have a good experience a few months ago.Any ideas?

I'm planning to hang my rear speakers Sonos sl one on the wall, approximately 3 feet away from the sofa. Is this distance suitable for achieving optimal sound quality, and is it advisable to mount them high on the wall for better surround sound experience? Any recommendations on the ideal placement for optimal audio enjoyment would be appreciated!"

I have a new broadband router and supplier today, so all of my Sonos products have gone offline. I have tried to reconnect but none of the Sonos products will accept my WIFI password when it comes to the final connection.  I have connected 2 mobile phones, a Mac, a Laptop, a Remarkable and an iPad and the wifi password has worked on every one of them.  I ave tried and retried this same password on my Sonos products, I’ve put the password as visible so that I can check and double check it, but it simply will not connect to the network. WTF am I doing wrong?

The Que will not accept songs

 Why, when I go to Apple Music -> Playlist -> Favorite Songs, do I see an empty list? This happens both on the mobile app and on PC. 

I have 5 speakers.  2 plays, 2 ones, and a roam that I just purchased.  We moved and I changed the name of my speakers.  Now I have the old speaker names listed as devices on Alexa and there is no ability to delete under settings.  These names do not appear on Sonos system or Alexa.amazon.com devices.  But in the Alexa app the 4 duplicate speakers , the serial numbers are different/incorrect for these devices.  I’ve disabled the Sonos skill, logged out and deleted/reinstalled the Alexa app.They are still there!additionally all of my speakers have duplicates with the current name in the Alexa app — one with a speaker icon and one with a WiFi/spotify icon,Thanks for your help.

Hi, I have a home theater where surrounds are through Sonos amp.  the amp is connected to sonos ceiling speakers.  The music sounds like coming through transistor radio.  Quality is not good.  I have it set to full.  Ambient doesn’t sound much better.  other parts are sonos playbar and sub.  Any thoughts?

What the f*^# is going on with Sonos Radio Station playlists? Two or three songs into a Sonos Radio Station playlist is a off-genre, profanity filled song from some Adult or Rap music playlist. This has occurred recently while listening to Coffee House Acoustic, Light Jazz Coffee House, Smooth Jazz, and other Sonos Radio stations. I’m not easily offended, but I’m glad the grandkids haven’t been around to hear it. May I suggest you get s^*# together, or I’ll take my business elsewhere.   

Sometimes when I ask my Echo Dot Alexa located in the Kitchen to play a station on the Kitchen Sonos 5, she answers, "Station playing in Kitchen" on my Sonos Move in another room on the other side of the house. The station does play on the Sonos 5 in the Kitchen. The same thing will happen if I ask her about the weather or time. This is annoying because we can't hear her response.I tried logging out of both Sonos and Alexa, resetting my router, updating Sonos, cycling power and even changing my Amazon password. I also have a Sonos 3 in the Bedroom and a Connect:Amp in the Living Room. I've installed Sonos Voice Control on my Sonos Move. My setup worked fine for about a year and just started this problem about 2 months ago.

I have been running this Sonos setup for years and it’s been fine. This is a relatively new problem.Symptom: when I browse through the Sonos UI into “Music Library” and try to see items in any category (Artists, Albums, Genres...) I get “No selections are available.” I have had this problem before. Last time it went away by itself after an hour or so. This time it has persisted for some hours. Original post here.I am able to play Spotify, so the Sonos system is connected and working--at least mostly.The next logical supposition would be that something is wrong with the NAS device where my music files reside. No sign of a problem there, however. I ran diagnostics on the Synology hard drives just yesterday, and they are fine. Furthermore, from my Windows 11 desktop I can browse to the same NAS fileshare that Sonos is configured to use, and all the files are there, visible on the network. And I have not touched the permission settings on that Synology fileshare for a long time. More detai

Watching the green light flashing, still not able to connect and set up. I’ve had system for several years and set up multiple times and always experienced hassles.power went out and system disappeared… app picks up our Roam at least but not happy.any help is appreciated 

I have a turntable, line in on a Play 5. I have another turntable, line in, on an Era 300. However, when I play on, it kills the sound on the other. How can I get around this? I also have a Sonos Connect as well. Moderator edit: Changed Sonos Bridge to Sonos Connect (the Connect’s room is called Bridge, but a Sonos Bridge is another device entirely)

I have bought a new phone and all my apps have been moved over to the new one. However I can’t summon up my Music Library (which is on my PC) when I go to access Sonos (two). The path to my iTunes library is correct on Sonos on the PC but on the new phone it isn’t (for some peculiar reason) and I’m trying to change it to the correct one without success. As a result, when I search for (eg) an artist, I get nothing of my own collection, just suggestions from Spotify and Tuneln. (I don’t subscribe to Spotify and I’m not familiar with the other one!)What I’m doing is in Music Library Setup. ie “Add New Share”. I have entered the path ( to the relevant folder on my PC’s external hard drive) and now it wants a username/password “if required”. Well there’s no username/password to access my files on my computer other than a password when I switch the computer on. But pressing ‘OK’ results in no response. I tried with my Apple (ie iTunes) username/password which shouldn’t be needed as I’m only

Dear All,I have an issue to connect my Era 100 to the Audio-Technica AT-LP60XBT turntable via Bluetooth.It seems to pair, but after a few seconds the Sonos Era 100 seems to simply turn itself off. The turntable seems to stay paired and the blue light is also on and not flashing, but the Sonos speaker just does nothing.Does anyone know how to solve this? Please help!

I do not have room to put a sound bar under my TV I do have bookshelves on both sides of the TV. Are there any Sonos options that I could use bookshelves without a center sound bar?  What system would you suggest for this room??   

Hi,At 7.35am every morning, my Sonos One announces the time, via Alexa. After several months, this is really starting to irritate me! Please tell me how I can switch this off? I have looked about the Alexa app, but have not go anywhere with it. Many Thanks.

I have several Sonos speakers around my home and have added a Sonos Roam.  It makes playing audio from podcasts and streaming on my phone through my home system seamless.  I leave the Roam home in its usual place connected to the other devices here and go out with my phone.  The car picks up the bluetooth and plays without even asking.  Smooth.  The problem is when I come home.  I go to the android bluetooth app and on request it connects to the Roam.  Then I go to the Sonos app and try to get it to resume playing that stream.  When I click on the Room Selector button, it shows a list of my sonos devices with my Roam unticked.  So I tick it and mark it done.  But that doesn’t stick.  What seems to work is to untick every device except the Roam then bring the others back on.I must have something set up wrong or be doing it wrong but it sure seems complicated. 

Hello sonos user,does anyone testing the beam gen 2 with the Era 300 as surround speaker? I own the beam gen 2 which is supporting dolby atmos. And i ask me how it sounds with 2x Era 300 as surrounds. I know it would be better with the Arc but i am interested how it sounds with the beam gen 2.i have the beam gen2+ sub(gen2) + 2x play 1 (5.1)  

I am slowly adding Sonos speakers into my home eco system and I loving it. Recently I purchased a new Sonos Play 5 for my office and planning to setup using my Sonos App. Can I use the same Phone and Sonos App to configure 2 different Systems based on Home or Work wifi?  What happens to my Spotify App on my Laptop will it automatically switch to network Sonos based on my home and work wifi May be its already answered before but I couldn't find the answer, so please help ML