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Possibly a stupid question but... I have just purchased 2 ERA 300s. If i use them as a stereo pair will they playback Dolby Atmos and Apple Spatial music as they would if used separately? In other words would I still get all the spatial audio cues I do with a single ERA 300 or would they just playback as stereo recordings?

So recently I’ve noticed my connect amp appears to be dropping out regularly and consistently. Can support tell if the connect amp is faulty or it’s some other issue via diagnostics?

Hi,I have 2 WIFI networks at home.The first [1], quite old using 2.4GHz only, is used mainly for connecting home control devices like air conditioning and other smart home devices.The second [2] is based on 3 Netgear Orbi Wi-Fi 6 (2.4 + 5GHz) with 1 master and 2 satellites. All devices like smartphones and tablets are by default connected to this one for much better speed and coverage in the house.Please note that both Wi-Fi networks are connected to the same router. So, same sub-network.I just purchased a first Sonos device to check if this would provide a flexible solution for streaming music & radio in my home. I can successfully connect the One SL to the old network [1] after connecting the phone to that specific WIFI network as well. But when moving back the phone the new WIFI network, the connection is gone. Of course…On the other hand, I’m unable to connect the One SL to the new network [2]. The connection procedure is always aborted.I also connected the One SL to the wired

Hi there, quite new with Sonos.I use a Beam + 2xOne for my TV (LG C2) as well as for google assistant.When I play video games I need to put the volume at approx.15-20% and when I use Netflix it’s more like 30%.The difference is very noticeable when I use the google assistant, as for depending on which setting it was last (game or netflix) it either feels too loud or not audible. My question : is there a way to automatically trigger different volumes by default?Like, when I start Netflix on the TV, 30%. When I turn off the TV, 20%. When I start the video games, 15%. When I start something after 10pm, 8% etc...

We have the opportunity to buy a couple of Sonos units (Sones One and Playbar) installed in the office of a bankrupt company. We will move soon in the office and I would be interested to buy this installation. My concern though is to take control of this installation and attach it to an account we would create for this occasion.The previous owner has vanished somewhere on the planet and it is impossible to get presumably actual account on this system.The question is simple : is it possible to reassign this system to an new account without the credentials of the actual one?

 Hi folks,New to the Sonos ecosystem so was looking forward to using the app with my Youtube Music account.But i seem to be hitting upon an issue whereupon the Sonos app will only show me a small number of artists/songs/playlists from my Youtube Music Library.For example, in the Artist section I can only access artists up to the letter I.Songs/PlaylistsAlbums also only offer me a small selection from my Library.Anyone come across this? Is there a fix?Thanks for any help. 

I recently bought a turntable to play my LP records.Turntable: Audio Technica AT-LP3XBTThe turntable has its own preamp. I have connected via RCA-3.5mm to 3.5mm-usb C. This results in no sound, and it does not show up on the Line-in in the app.  Luckely the turntable has Bluetooth but the sound quality is not so good. Better quality on Spotify so then the purpose of a turntable is Gone.  Will it be better quality if I have Line in? How can I fix Line in? (I do not have Sonos’s adapter) 

Playbar sound keeps cracking and drops out for split second when watching tv. Connected to Samsung 65" tv via optic cable, also have two play 1's as surround speakers. Every so often the sound stops for split second and seems to stutter and crackle very slightly.  I've just run a diagnostic number 1783555761 Thanks. 

Can I add a passcode to my system? Would like to stop people from gaining access to my system. 

I bought two white Symfonisk Picture Frame Speakers. I want to daisy chain them.Do I buy any cable with a c8 plug on one end and a c7 receptacle on the other?Are there any other requirements for the cable?

I am still on S1. I am wanting the sonance mag 6.1 garden speaker setup for outdoors. This system comes with the newer sonos amp and can power all 6 speakers and sub.  I have an extra older S1 Connect amp and wondering if it can also power all 6 of the garden speakers and amp as well? That way, I could use my extra connect amp and just purchase the garden speakers and sub separately without the newer amp.     

I can't get SVC to recognize KNX News 97.1 from Audacy.com on my Sonos Move. I've added it to my Sonos Favorites, my stations list and added the URL with a unique name via Tunein in the Sonos App. I've also tried renaming it in the Sonos app and calling it by the unique name. I'm able to play it on my Sonos Move using the app, but want to play it via Voice Control. I've tried calling it by "97.1" and other variations of the station's call letters. I tried logging out of Sonos, re-adding voice control, re-adding Audacy under Service Accounts, re-adding the Sonos skill in the Alexa app (for my Sonos 5), resetting my router, updating Sonos and cycling power.

I have a Beam soundbar, a Sonos mini woofer and two Sonos One surround speakers. As a present I’ve been given a Bluetooth turntable with amp . How do I connect it with my Sonos system as there are no Jack points in the beam?Is it possible to connect via Bluetooth?

How do I submit a feature request. I would like to disable touch controls on individual speakers within a room rather than disabling touch controls on everything within the room.  Moderator edit: changed “group” to “room” for clarity.

Hello World and Sonos Teams, Just moved from one home to another, same set up as below. Everything worked at the old house, but not new house. I have Sonos Beam and 4 Ones (with Alexa)Beam and 2 Sonos Ones are set up as Surround (LS + RS)I have Google Router/Mesh - 4 pods. Main pod router is connected in basement. Wifi in the house is great. 2nd pod is in living room and ethernet connected to Samsung TV. Beam is then connected to TV via HDMI in the arc allowed port. TV plays fine through beam and surround. Nothing cuts out. I then play Spotify via the Beam and Ones and it cuts out and sometimes skips to a different song. Why is this happening? Only when I play music not TV. Thanks! J

My Sonos play:3 is dropping the sound and I am having trouble getting it to play.  am trying to reset it to factory setting by unplugging it and plugging it back in while simultaneously holding the play/pause button.   Once I plug it it, it flashes white for a short period of time, then alternates flashing between white and amber, but never seems to turn green. how long should it tack to rest to factory settings ? I have a move, one and another play:3 and all work fine.

Hi Eveyone, I have a setup consisting of a Sonos Beam, a Sub Mini, and an ERA 100. I just bought an additional ERA 100 to create a Sound Around system. Everything works correctly over Wi-Fi. However, when I try to connect one of the ERA 100 to my iPhone or Mac via Bluetooth, it's impossible.Before setting up Sound Around, it was possible. I follow the procedure by holding down the Bluetooth button, but nothing happens, I cannot pair the ERA 100 with my laptop or phone. I repeated the operation with my other ERA 100, but it's also impossible. It seems impossible from now to connect a single ERA 100 via bluetooth. Do you have any idea how to solve this problem?Thank you. 

Why does your platform not shuffle all, in any of your tabs?  This has been driving me mad for ages. This makes no sense and even when you have the opportunity to shuffle in a playlist, invariably it never plays all the playlist and will repeat songs already played? It’s a great product, but the app falls short of allowing you listening pleasure of play all? Please sort this out. In this era, your app is not capable of understanding the simple command of play all, unless it’s a playlist and even then it fails on occasion. 

I am trying to find radio stations by country, and cannot restrict the results in any way. It’s not feasible to scroll thru thousands of entries which have to discernible sequencing. 

Hi,I currently have a Sonos Beam 1 and an LG TV which does not transpose DTS from the PS5\4k Blu Ray Play to the Beam due to licencing issues with LG. I was looking at a splitter with audio extraction like the one below: HDMI eARC Matrix Switch 4x2 for soundbar - FeinTech Will this work? I am downgrading Atmos to 5.1 which I am happy with at the moment until I buy an arc but finding it frustrating that when I play a 4k Blu Ray that only has DTS I am getting Stereo 2.0 through to the soundbar due to the limitations on the LG TV. Hopefully the Feintech will fix my issue but just want to check with the group.Thanks all

I would like some advice about matching my old  sonos play 3 speaker unit system to my newly installed era 100 set up

My Play 1 alarm has been set for a week for a radio station to come on. It worked fine all week then chimed one morning and each morning since. It’s connected to the WiFi and plays normally with no issues. 

My Play 5 (Gen1) died and I replaced it with an Era 300 which means I had to upgrade my entire system (10 other sonos units) from S1 to S2.  I have 2 main issues since upgrade to S1: 1) the various sonos units appear and disappear from the S2 app randomly.  They may show up on the Sonos window app and not on the iphone app.  They may be playing music but not show up at all on the iphone mobile app.  Sometimes I will get them all into a group and then they will de-group themselves.  2) When I do get all the sonos units grouped together and playing a song, the music will randomly drop and then rejoin from different units multiple times during the playing of a song, almost like someone is flicking an on/off switch to various units throughout the house during the song.The S1 setup ran flawlessly for years and I have not changed anything on the wifi/router setup, just updated from S1 to S2.Does anyone have a solution or advise?Thanks!!

I was able to link Spotify and Voice Assistant Alexa through the Alexa App. However, I can’t play Spotify through “Alexa, play __ in Spotify”. It will respond, “Ok Playing...”, but then there’ll be nothing playing. I found a Sonos support page to try to disable Sonos Skill in Alexa and then re-enable it again. I tried that, but after click on Enable, I get this error from Sonos API page: Register your speakersYou need to link speakers to your _____ Sonos account before you can add this skill. But I have already linked my speakers to my Sonos account and I can see it on the Sonos app.  Sonos Era 100

Hey there,I just moved to a new flat inside of a single family home and they share the internet by having some kind of mesh network with a main router in the basement and LAN-connected routers serving as satellites on each floor. Every router has a different name but they all share the same password.I have a Beam Gen 2, and I can‘t get it to connect with the router on my floor. I only get to the point where it lets me enter the password of my satellite router, but it wont connect to it. LAN or Wifi connection to the main router is not possible because it is in the basement and we are on the second floor. I would like to stick with a wifi connection, since a LAN connection to the satellite router would be quite tricky to do.Any ideas?