Answered

I have a Sony TV and connected my new Beam to a HDMI ARC input. The Beam is connected to my network and to the app on my iPhone. I get no sound from the Beam even if I go to Settings on the TV and change output from TV speakers to Audio System. 

Hello. I have a Sonos Ray but the TV I would like to connect it to has no optical audio output. The TV has a SPDIF output. Would the following converter work if I connect from the SPDIF TV output to the converter via a SPDIF cable, and then the optical output on the converter to the Ray via the optical cable? Thankshttps://amzn.eu/d/iL3UG1T

I have an Audio Technica turntable.  i want to connect to Sonos 2 speakers.  how do i do that and which cables/box do i need

Hi,Looking for help!I use a Sonos Beam with my Samsung TV 55” QLED 4k Smart TV Q80B connected with the Sonos supplied HDMI eARC.The audio works great for between two days and two weeks, then I will randomly turn on the TV and the audio is being played through the TV speakers. The Beam shows up as a video thumbnail through HDMI 3 playing a short demo video. I can’t get it to recognize as an eARC.I unplug the Beam and the TV from power and the HDMI eARC. Plug it back in and viola. It is all good. However, I don’t want to do this weekly. Looking for help troubleshooting. Thanks!

I have a pair of Sonos Fives configured as stereo pair.  I have a turntable connected to one (eg left).  When playing from Line-In only one speaker works (it’s fine if I use another source eg streaming).  I can switch the configuration to the other speaker and the same.  In fact, without changing the configuration, with line in to RH speaker, I only get sound from LH speaker!  So there seems to be no issue with the speakers.  As a lay novice, I have picked up that this may be something to do with the network.  Any clues as to the issue and how I could resolve so I can play my Vinyl through both speakers?

My Beam Gen 2 causes the tv to blackout for a couple of seconds periodically (every 10-30 seconds). I have a TV box plugged into the HDMI port of the tv, and the Beam is connect via HDMI Arc to the tv. I have checked to ensure the tv has the latest updates. All HDMI cables are high speed cables. I’ve also tried unplugging the tv for several minutes, and the beam. When the Beam is disconnected the TV works perfect with no blackouts. The same issue happens if I switch the HDMI connections. I ran a diagnostics test and reference number is 1450731502. 

New to SONOS. New construction home, with cat6 & speaker cables pre-run to a media closet.  I have 8 ceiling speakers hooked up to 2 AMPs (4 speakers per).  I need 2 Samsung TV’s sound to get 2 the AMPs, one TV to each AMP.  I have cat6 running from TV locations to the media closet where the AMPs are located, appx run is 50ft for one and 75ft for another.  Both Samsung TVs with eARC.  I need help with what extender/adapter to use for the HDMI/cat6 connection to the AMPs to get the TV sound to the AMPs to have the TV sound (mainly football games) play in ceiling speakers.I tried this item, but could not get any signal:https://www.amazon.com/gp/product/B07WFLHTKK/ref=ppx_yo_dt_b_asin_image_o03_s00?ie=UTF8&psc=1 Any help or direction is appreciated.

Can I use my Sonos account in two different homes.basically I have two homes and two different internet providers.but I would like to have both properties with my sonos account .ehenni try to set up a Sonos one at my second property it won’t allow it I have tried to downstage to s1 but equipment is not compatible?any ideas please

Greetings, I’m wondering if I can mix up the speakers used in a home theatre setup. Specifically, I just bought a Beam and already have a One speaker in the basement that I don’t use much. Wondering if I can buy another smaller speaker, such as a Move or Era 100, and use that with the Beam and the One to create a surround effect (or just better sound) for both TV and regular music. I’d really like to use the Move, so I can bring it outside with me when listening to music while grilling. Any thoughts are welcome, pro or con. Thanks.   

Hello,I have two Sonos Ones that I have now added as a stereo pair.  This seems to work great except for one thing.If I use an Alexa skill, the output only seems to come out of one speaker.  For example, if I open the Face the Music skill, I only hear the skill from one of the speakers.I believe that if I have a pair of Echo Dots then the skills will work in stereo, although I haven't enough dots to try this myself.Should Sonos be able to do the same thing or is it always limited to a single speaker for this kind of thing?I should say that I have enabled Alexa on both speakers.Ideally I would want Alexa to treat the 2 Ones as a single stereo device.

I am sick of Sonos and wish I hadn’t invested so much.  The speakers are fantastic, but the software interface is awful.  We are constantly losing connection to speakers.  Speakers not being found. Speakers are dropping out.  Volumes changing.   And before you start telling me it is the wifi connection - it isn’t.  That is stable, and we don’t have any problems with anything else.   I want proper help and don’t want to be given the runaround.   D

Bonjour, je possède encore une enceint sonos play 1 mais depuis une mise à jour de mon routeur je n’ai plus que la protection Wifi WPA 3 personnel, es ce que mon enceinte play 1 peut-elle encore se connecter à mon réseau merci.

I got  Ray for Christmas . I connected it via the optical cable to my Sony Tv. The only problem is that the ray and the speakers on the tv seem to play together. I get round this by using the mute button on the tv control. My partner wants to be able to control the ray using the tv remote ( IR ) and not have to use the Sonos app.i have been in the tv sound menu but have not been able to sort it . Any advice /comments appreciated

How do I know if my Mini Sub is working? The white light is on and I think I have carried out the connection but on checking whether I have connected I get the message on the App that the sub is not detected. I have Wi Fi and the Sub has power. On the app the sub has a red dot and the words 'not registered' beside it. Any advice?      

My Sonos move won't connect to my phone after I connect it to the internet. When I do search for device it won't show up. I can't access the system or do any updates because it won't show up through my internet. I would like to try and use the S1 app, but I can't downgrade my software on the Sonos move because I can't connect it to my phone. There was a time when I could at least use the Bluetooth setting, but even now I can't switch it to Bluetooth. I'm going to be honest. I have tried just about everything I could find on the internet to make this work and so far nothing has.

Hello Sonos Community!  I am pretty new to Sonos but I’m going to buy SONOS IN-CEILING SPEAKERS (PAIR).I wondered where to best place the speakers in the dining room and kitchen areas? There is no TV in this area and it is simply an open plan kitchen/ dining room so we’d like to play music! Also how many speakers would you go for?  Thanks in advance!      

I have a new roam. I have followed all instructions and set up but when it says something is playing, I have no sound. My volume is up. Any ideas? 

Hi Guys i have installed ceiling speakers and an amp in my ceiling space of closed in patio. we use it for airplay streaming and it works perfectly. Just wondering the best way to connect the TV in that area to those speakers as we didn’t run a HDMI from the TV have read people have purchased a Sonos soundbar and connected to a TV and then the soundbar and amp/ceiling speakers connect wirelessly.  would like to check this is correct and if so can we purchase any sound bar or is there only specific ones this will work with

Treble adjustment not working on S1 app for 'old' play 5 systems.   The 'Bass' slider and the balance slider as well as the loudness knob do have a clear effect but the moving the 'treble' slider has no noticeable affect at all.

Sonos, After all this waiting. And after multiple articles. And after multiple phone calls to your service reps (including today), I’m now being told that you cannot group your Sonos system devices with your Google Home devices (after being told for months and more than a year that the aid be able to group them). Even the rep I spoke with today tried to help me and didn’t find out it wasn’t possible until he spoke to a system engineer. You can do it with Amazon devices, but STILL not with Google devices In all honesty, what is the point of adding Google assistant to Sonos if you can’t even use Sonos speakers with Google Speakers together in a group? It’s pretty useless for me to be in living room, have to get up and walk to my kitchen to say “hey google, play x in my Living Room” and then walk back.

So I just set up the Sonos Arc soundbar that supports eARC. It works with my 2020 65" Frame TV until I change the eARC setting on the Frame TV to Auto. The sound mutes and I can't get it to play until I turn eARC off. Anyone else have this issue? I’ve messed around with this for a few hours to no avail. 

I would like to purchase the Sonos Era 300 stands but am concerned about their stability on carpet, given the speaker’s weight.  I know Sanus makes a version with carpet spikes but the speaker height is too low for my setup.  Does anyone have experience with using the Sonos stands on thick carpet? 

Hi all, Adding my hat to the ring for this already existing topic...I’m this close to going back to a Bluetooth solution for my audio needs because this issue is super lame … I used to think my older MacBookPro running MacOS Mojave had something to do with my problems, but I’ve just upgraded to a brand new 2023 MBP running the latest MacOS Sonoma 14.2 and the same problem persists… _ I stream my video to a projector and send audio through AirPlay to an early 2023 Beam, two SL One’s for surround, & a Sub Mini - WHEN it works, it works great._ I use Safari 17.2 for my video stream_ I briefly tried Firefox but did not see an improvement so went back to my go-to Safari._ I’ve tested with Amazon Prime, ATV+, Hulu, and Netflix and the problem is there. The issue is not with the content providers._ If you pause the video stream for ANY duration then upon resuming video, the audio will have dropped out… every single time. The ONLY way I have found to re-establish the audio connection is to

TV remote and group control issue. Limited high frequency sound reproduction. My Sonos system consists of a Beam (Gen 2), two One SL speakers, and a sub mini.  All are connected for sound to a Samsung LED TV (QN65 Q60 series) via HDMI e-Arc).  My internet connection is wireless.  Using the Sonos 2 App on an iPhone 12.I just purchased a pair of Era 100s, hoping to add as additional surrounds, so I would have 4 surround speakers in total.  However, the Sonos 2 App apparently will connect the Era 100 speakers only in separate rooms. So, after going through the automatic set up routine, I now have Family Room 1 control for the Beam, One SL (LS), One SL (RS) and the sub mini. The set up routine creates Family Room 2 for one of the Era 100 speakers and Family Room 3 for the other. I cannot find a way to add the Era 100s to Family Room 1.  I have been connected all the components to the Sonos 2 App using the group option by including Family Rooms 1, 2 and 3 in a group.  But this causes two is

Hi - would love to buy a Sonos speaker to connect to my Bluetooth record player and then handoff via WiFi to my pair of Play:1s in another roomIs that possible?! If so would a Roam work ?Many thanks