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Recently I've been finding that the track showing on the app display and in the queue stops moving on as the playlist progresses. The app seems to get stuck on a particular track and keep on repeating it despite the playlist moving on.  This happens with different speakers and with streamed music as well as music library. Also the queue does not clear even though a new playlist is playing. The repeat button is not on and its a S1 systemHas anyone else had this problem?

Can anyone help me, how I can play all my playlists on Hearthis.at on my Sonos? I’d like to avoid Airplay if poss. Thanks

Hi,Sonos keep on playing commercial for deezer upgrade account to premium whereas I have a deezer familly account. What is the reason? I'm already paying fees for not having commercials…Tx

Hi…...We have 4 speakers, 1 pc. play one, 2 pcs. "book" and 1 pc. "Beam" standing in our 1 level house where they have been standing the whole time. But the last few months, we have had a challenge with the various speakers "dropping out" and coming back after a few minutes.What could be the problem here?Sincerely.Brian

Hello, I have a problem with my new sonos Beam gen2. We have a TV Samsung UE46ES6540. This TV has just 1 exit HDMI Arc.I have bought an HD Fury Arcana and I don’t understand. I don't have Atmos sound when I watch TNT TV. I have just PCM stereo or Dolby digital. Can you help me if I must do an particular operation.Tanks for your help

Dear community I am asking for help as it seems I have a problem with my new Victrola: the sound is very low on my sonos devices, I don't understand why.  The wifi is very strong and sonos is working well. When I connect my TT Victrola to sonos it is well recognized but the sound is very low,  even with the volume at 100. Is it the preamp that would be down or an issue with the headshell? I cannot try it with the RCA output as my sonos devices are not from the last generation. Thanks for your help!

Hello, I need help with audio cutting out and in while group playing music everywhere in the house.  My “Family Room” group is the room that cuts out and in intermittently while listening to music but the other rooms continue playing normally. Very irritating. The Family Room includes the Sonos Playbar, Sub, and two Sonos Ones with surround sound set up for our main TV. No connection to router issues as the router is in the same room right next to the playbar. Completely factory reset all devices in the room but unfortunately the issue returned. The TV is not on during streaming of music. Please help!

I am using an intel iMac with MacOS Ventura 13.2.1. I installed the Sonos S2 app and my library is on an external SSD. The Apple Music app accesses music from the drive fine. When I try to set the drive as source for Sonos is says some settings need to change and directs me to open settings. When I put in the password it says it is not correct. I know the password is correct and I can go into settings and change things with it. I have been on calls with Apple and Sonos and no-one has been able to help. They had me change some permissions and sharing settings to no avail.  Has anyone had this problem and found a work around or solution?

My Android phone (Galaxy S20) will connect for media on Bluetooth but not for phone calls.  There are options to set up the for media audio but I can’t see how to set up for calls. Anyone got any ideas please?

Dear friends and experts,I already own a Beam (gen 2) and I’m using it for the tv and to stream some music.I’d like to buy a turntable (Pro-ject T1 Phono SB, with integrated phono preamp) and directly connect it to a Era 300 using the line in of the Era 300.Can I then pair the Era 300 and the Beam with the sonos app in order to play simultaneously the vynil? Do you expect to have some kind of latency?Honestly I still have to decide if I’ll buy an Era 300 or 2 Era 100 but let’s see the answers to my question before.Kind Regards.

Hi all,I own a Beam Gen 1 soundbar. I am planning to setup home theatre around it. I am confused about which speakers to use and whether they are compatible with gen 1 beam. I will setup in my living room of 24*20 feet. Should I go with Sub mini+ 2 Era 100 or Sub + 2 Era 300 or Sub +2 Era 100? Are all of them compatible with Beam gen 1?Thanks 

I recently set up a Sonos system comprising a Beam, One SL, and Sub Mini, all connected via WiFi. However, I’ve encountered a persistent issue since installing the IKEA Dirigera smart hub at home. Whenever the Dirigera is active, the Sonos One SL and Sub Mini disconnect from the network, and I’m unable to reconnect them until I power off the Dirigera. I’ve verified this multiple times, and each instance of disconnection is resolved by turning off the smart hub. Seeking assistance to address this connectivity problem and understand if there’s a compatible solution between the Sonos system and the IKEA Dirigera. Any insights or suggestions would be greatly appreciated.

Hello community,I have a pro-ject T1, cable RCA , pro-ject phono box mm and the speaker sonos one.I followed all the steps to set it up.But somehow it seemed like it didn’t connect with the speaker.I could only hear a low volume from my pro-ject T1. Any ideas how to resolve this ?thank you,Chia

Greetings, I recently bought a new Sonos Beam which prompted me to finally upgrade my system to S2. I now only have one device, a Play 5, that is not compatible with S2. The Play 5 is in my office so I’m fine with keeping it on S1 and not using it in conjunction with anything else. The trouble is the S2 app keeps telling me I have an incompatible product and I can’t upgrade anything until I delete it from the S2 system. I understand that resetting the Play 5 will remove it but am wondering if there’s a less drastic way to do it, as I have a ton of music services, playlists, etc. associated with it that I’m not relishing recreating. Any help would be appreciated. Thanks. 

I have ORBI 6. I was having so many problems with Sonos 1 WiFi speakers that I decided to connect the speaker via Cat Cable to its own ORBI Satellite.  It still doesn’t work.  So the only solution is to figure out how to give each speaker its own address.  What a pain.

Hi All, I have a new Sonos Five speakers and plans to join it to existing S1 System with Play 5 Gen1. Please share the steps to be performed. Regards,

So we have a number of Sonos boxes; a couple of S2 Connect:Amps and Connects, play:1s and now a Beam & Mini Sub.Everything was pretty stable until the summer, when the amps started glitching.  Some days fine, sometimes all over the place.   I am not sure what suddenly made these unstable - a random software update on Sonos or the wifi router, or the amps getting too hot in the cupboard they are in.  (Could this make this happen?).  They sit next to each other on a shelf feeding remote ceiling speakers.The other boxes work fine.I have tried all sorts of things; moving wireless router away, restarting everything, resetting, wriing differently.We have a TP-Link X20 mesh router of 3 boxes (one of which is (was) near the amps.  The amps are wired to a Netgear unmanaged switch.  The amps are wired to the switch.    (I read that mesh networks could impact performance - but it all worked fine for about 2 years.)They do the same thing, whether using Sonosnet, or the wifi network, whether st

GreetingJust investigating SONOS for a new house build so I apologize if this is too simple.I would like to attach a Samsung (The Frame, 2023 version) TV to Sonos AMP Gen 2. I have three different listening scenariosTV on - tv sound going to speakers TV off- sound from Sonos streaming to speakers Tv on- sound from Sonos streaming to speakers (use the TV to view pictures) The first two seem pretty straightforward but for the third one, can I select what source is amplified (tv or streaming) via the APP or ?? Thanks for any guidance!

The good news: Arc+Sub shows up in my Sonos app and I’m able to play music through it.The bad news: I’m not getting sound out of Arc/Sub or out of my TV.It was working before but something happened and the TV setting got out of whack. Now I don’t know how to restore settings.TV is a Sharp Aquous LC-70LE632UHere’s the manual: http://files.sharpusa.com/Downloads/ForHome/HomeEntertainment/LCDTVs/Manuals/tel_man_LC70LE732U_70LE632U_60LE632U.pdfI’ve tried a bunch of things from the manual but none of them have worked.Help! :)  

(Newbie questions here)I have two televisions and each will have a Premium Arc.  I will also have 2 sets of Era 100s in either the same rooms or different rooms.  I want to add a set of outdoor speaks for my yard. (None of this is yet set-up)My questions are this:(1) Do I need the amp for the outdoor speakers? (2) If I do need the amp, I presume it has got to be connected via wire to each outdoor speaker, right?(3) Do I need the amp for the Era 100s that are in the home?(4) Using the app, will I be able to control what is playing on each speaker (e.g., have them all in sync, or just have the Era 100s and outdoor speakers in sync, but Premium Arc separate)?  Thanks in advance!  

I have a Sony STR-AV880 A/V Receiver vintage 1990s or so. It doesn’t have a dedicated pre-amp out for audio but does have RCA out for a 3 channel (Red/White/Yellow) A/V cable. When I connect the Red/White (L/R) line out to line in on PORT, there is no sound. Was on the line with support and after a considerable amount of time working through troubleshooting with me we narrowed it down to issue between SONY OUT and PORT IN. (yes, we tried alternate cables). They suggested contacting Sony, and I’m thinking anyone in Sony’s support department wasn’t even born when this receiver was made let alone still support it. Was ready to give up when I reconnected the PORT to my BOSE Wave Radio. Thought I would try using connectivity in both directions instead of just using the WAVE as a speaker for the PORT. Once hooked up, no sound from WAVE. It worked yesterday just fine. Only difference was that both input and output were now connected between BOSE and PORT. Just for kicks, I unplugged the cable

I am a complete moron when it comes to anything that need computer literacy. Therefore I cannot find how to play my fav radio stations on my sonos 5. I have always used tunein and I just cannot find the Absolute Radio stations on Sonos Radio. Sure im being stupid but can anyone help please?Thanks

I have been delighted with my Sonos speakers!   I have six One SL’s and an Ikea Symfonisk.   The Sonos app has been problematic.   It is currently not reflecting a new playlist that I created in Apple Music.   It does see my other Apple Music playlists and has updated the AM playlist view recently.  The Sonos app did not import any of my AM playlists into Sonos, although it did import music without playlists from iTunes.  It errors out when I try to rebuild my music index.  I am sure that I am greatly exceeding the Sonos app’s limits in terms of playlists—I have hundreds of playlists and at least 50,000 tracks.    I can work around the Sonos app by just playing back from Apple or Alexa via Airplay.   Drastically reducing the number of playlists in Apple Music did not fix the Sonos app import problems, and cutting back on my playlists is not a good solution for me.So my questions are: How do you force the rebuild of the Sonos app’s Apple Music playlist view? Why is the AM playlist view

For the past 3 days my sonos system can’t play certain Sirius XM channels, namely the news channels.  The music channels are fine.   What’s happening?

Does anyone have issues with using Alexa skills through Sonos speakers? I have a few linked to my account (Neato for my vacuum & Delta for my kitchen tap as examples). If I ask an Alexa enabled Sonos to vacuum, it will tell me it's unable to find a device or group named Neato. But if I ask the same from an Amazon Echo it works as it should. Same thing for the Delta skill. It's been like this for as long as I can remember. Alexa does work on the Sonos speaker as I can ask it to pause, play music etc.