I have a pair of Sonos 1 speakers (set up as a stereo pair), Move and a Roam speaker. All of the speakers were working perfectly but now none of them will play music directly from Apple music. The speakers respond to the command (ex. they say now playing xxx song from Apple music but then they don’t play anything, it is just silent). They do respond to other voice commands (ex. they will tell me the weather forecast or time if I ask). The speakers work fine when I play music from my phone and connect to them through airplay but not directly. I am not sure why they stopped doing this but any advice? Thanks
Sonos speakers stopped directly playing songs from Apple music
Best answer by Corry P
Hi
That’s great info - the fact the Sonos Voice Control can play and Alexa cannot narrows things down quite a lot.
I think the likely issue is that the security token that gets exchanged between Sonos, Alexa and Apple servers relating to your respective accounts to make such a request actually work has been corrupted in some way.
To remedy this, please try the following steps:
- In the Sonos app, remove all instances of Alexa from your Sonos system
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From the Settings tab, press Services & Voice
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Under Voice, tap Alexa
- Press the Sonos product that’s using the voice service, then press Remove. Repeat until no Sonos rooms have Alexa
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- In the Alexa app, find the Sonos skill and disable it
- More » Skills & Games » Search icon » Sonos » Disable Skill
- In the Amazon shopping website, log in to the same account used for Alexa and remove links to Sonos devices
- go to Account » Devices & Content » Devices. De-register all entries relating to Sonos devices.
- In the Sonos app, add Alexa to the rooms you’d like it in. This will remake all the links intentionally broken in steps 1, 2 and 3
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Tap the Settings tab. select Services & Voice > Under Voice, Add a Voice Assistant (or Add a Service in Sonos S1) > Amazon Alexa.
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I hope this helps. In the meantime, you could of course just ask Sonos Voice Control to play music rather than Alexa.
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