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I have a strange fault with my Sonos Playbase - basically in the afternoon it sometimes stops responding to any of my remote controls to change the volume. I have a TV remote (LG) 2x Sky Q remotes and a Firestick remote all setup to adjust the playbase volume but for some reason around 13.00 to 16.00 every so often the sound base stops responding to any of them. Leave it for a couple of hours and everything is back to usual. I’ve not changed anything in my setup, location, WiFi etc and the system will always respond to the app. Has anyone else experienced anything similar? Happy to take suggestions  but clearly it’s not batteries or defective remotes as it rights itself after a couple of hours🤷

HiI have a new WiFi. All three products are now connected after I turned Play:3 and One back to original settings. The problem is that I cannot connect to the S2 app. It says Not connected. I have tried to restart several times and turn on and off. Nothing works. Please help 🙏

Hi, I’ve connected my Sony Turntable to my Play:5, however no audio is playing. I’ve made sure line in was selected, and it even registers it as selected. I’ve tried with the Phono Preamp on, and with line out. Bluetooth connection didn’t work either. Any help is appreciated!

I have two roam devices which were a pain to set up the first time around, but after the initial set up worked fine for about 3 months. We changed our network, so I tried to change the network on the S2 App. After that they stopped working completely, so I factory reset them (many times) until one of the two devices worked. The second one still does not want to get set up properly. I can add it, but after the add the message “Your Sonos Roam has been added, but may not appear in the System tab. If so, press and hold the power button for 5 Seconds, then turn your Sonos Roam back on to finish setup from the System tab.” shows up. I do as I am told, turn the Sonos off and on again and nothing. I cannot complete setting it up, I cannot update its software, sometimes if I am very lucky, I see a popup where I can adjust the network but that will not work either. And at this point I have tried for what feels like 100 times. I do not know what else to do. I do not think it is my network as my

Hello,My playbar cuts out every few minutes when streaming music and while playing tv audio. It has not mattered what service I am streaming. When I pair my Play1 with it, the Play 1 continues with no issue, but the playbar cuts out. It is not the service nor my network causing the issue. 

Has anyone had problems with their Era 300s having an annoying echo when included as rear surrounds?

I have a Beam, Sun and 2 One SL. In a HT set up. The sound plays in the Beam but the sun and Surrounds don’t play any sound.  I reset both surrounds and the sub using the method provided on Sonos support page. The units reset and I can go through the process to reconnect them and it shows in the app where they are connected to my system but will not play any audio. Then after a few moments the go in a not connected state and I go through the steps listed in the app to reconnect the. (Turn off products, reset router,…etc) but still no luck. 

Hi , i have a problem with the sonos Roam i get no connection with the Bluetooth as well the app . So i do all settings are the app said !but i get with the least part that sonos want a update! after i get the error 1008 ! can some Experts know wht is actually happened?Just to know I have it just today! Thax a lot . Yasir

TV I'm looking, Sony XR-77A80L, at has HDMI IN eARC/ARC on the back.  Does that mean input only?  Will that work?

My roam is draining the batterie in 5-10 min, no matter for how long time I charge it or what charger.2 years old it started to behave like this the other day. 

Can you add sonos 100's to a home theater with and arc, sub and rear 300's? The 100's would be raised in front, where the arc is at the base of the tv. Also, can you add more speakers to a the home theater? And how would you do it? 

Hello,I have a turntable connected to a Sonos Amp. I used to be able to play it on old passive speakers that way.Recently I bought a Sonos Beam which is connected to my TV.Is there a way to play the turntable through the Sonos Amp on the Sonos Beam?Thanks

How do I recognize that the Connect AMP is generation 1, thus compatible only with older App S1, or generation 3, thus compatible with new App, S2?I thought  that with the front panel I would be able to distinguish since the front button on Gen 1 is a Mute while on Gen2 is a pause/play button, Is that right?Is there any other difference?Is the model type different?thanks

Hi,I’ve just got box broadband and everything is great expect I can’t connect a play 3 and a play 5 speaker.  The play 5 is very close to my to tv setup and still won’t connect.   I’ve followed all the app instructions but still nothing. any advise is much appreciated 

Tengo un sonos zp 80 conectado al televisor para transmitir a un sonos play 3, todos usando sonos s1. Quiero saber si actualizo el play 3 a sonos s2, si aún se podrá transmitir desde el tv con zp 80 con sonso s1 a play3, que será con sonos s2

Bonjour, depuis quelques mois en utilisant Deezer via Sonos la lecture du début de chaque morceau est totalement instable, la chanson s’arrête puis reprend et le son navigue en toute les enceintes et les pièces. A priori cela ne vient pas du Wifi. C’est catastrophique. J’ai noté que d’autres utilisateurs avaient les mêmes soucis. Avez vous une solution technique? Merci. 

Hello, I am running with some issues with my sonos beam gen 2 with Alexa and Amazon music. When I Ask Alexa to play music, it réponds but it kever plays music (Alexa voice command is working fine on my ERA 100).On amazon music when I try to cast to the sonos beam it connects and then the apps says it disconnectedI try different things but nothing has solved issue : factory reset, enable/disable the sonos skills, try to remove and add Alexa from the sonos beam.

I feel stupid having to yell “Alexa” to ask her to stop the music when the volume is low. The Sonos One’s microphone is fine when the volume is not low, but really bad when low.

I would like to use my ERA 100 speakers as an audio output for my PlayStation.I tried an adapter linking the speaker to the TV (receiving the PS5 sound through HDMI) but the sound wasn’t pushed to the speaker. I decided to go for a Bluetooth adapter plugged in the PS5, but I’m facing a wall here and I’m not sure how to proceed to make it work. The PlayStation won’t recognize the speakers while I have the speaker in pairing mode.   

Why am I not able to search for music? I only have sonos radio for an option. 

Have Sonos Amp, Turntable & Five set.  Do I need to connect RCA to both speakers?  

Does anyone know what the maximum length usb-c charging cable the Roam will handle for charging?  I have tried a 26 ft cable and the App/Roam returns an insufficient power charging error.  I have not yet tried anything shorter to figure out where the max lies but looking for intel if anyone knows.  And, if anyone has an idea how to get more than 26 ft, would love to hear.  (I’m mounting these outside permanently under an eave for patio audio)

Is there a size limit for Spotify playlist to be played using the Sonos app? I have a 9,000 song Spotify playlist that I have added to My Sonos but it won’t play.  I get an error message that says the song cannot be added to the queue.  I have other, smaller, Spotify playlists that play fine. 

Hi all,  My sonos 3 is flashing white and when trying to connect on the app, it gets to the stage where it needs to play a chime but it never does play a chime. i have tried to reset it multiple times but it stays flashing amber and never turns green, even after waiting hours. it doesn’t show up on bluetooth either. On the app it says to press the mute button if chime doesn’t play, and i have many times, but it still won’t connect. I’m not sure what to do at this point if anyone has any idea what’s up with it  thanks from edward 

I have recently purchased a Sonos package.- 4 in-ceiling speakers- Amp- Sub Gen 3- Connected my current Playbar. Today I connected everything up and it took me a while to set this up on the S2 App. Wasn't actually straight forward for me for some reason. Not sure if anyone else struggled too.But, I was hoping to get Atmos sound from my set up, but I'm not.Can someone advice me what I may be doing wrong please? Find attached photos of the set up on my S2 app. Any tips would be much appreciated. Regards,Nils.