Answered

Play 5 Surround Speakers Crackling 

I want to connect the Port to an existing  hardwired system with multiple rooms of architectural in wall speakers that use a Russ Sound sdb 4.1 speaker selector and a Pioneer VSX-516 amp.  Can anyone offer advice on how/where to connect?

This is a reoccurring problem recently after a few years of no (few...) issues with the set-up. I have a SONOS one in the Kitchen and a SONOS playbase with Play 1 surrounds in the living room connected to the TV. I use Google Assistant (which is pretty crap at the best of times). If I say something simple like “Ok google, play” the light flashes and nothing happens, if I then manually press the play button on the speaker or the app it works. If I then say “ok google, stop” it then says “something went wrong in the living room”, if I try to turn the music up it just does it on the TV in the other room. I’ve reset the system, I’ve partially reset the system, I’ve rebooted the router and nothing works, the best that’s happened is that it temporarily goes back to normal before reverting again after a few days (and with no option changing). I’ve looked for previous subjects without success. Cheers

Hii can’t seem to pair via Bluetooth my gen5 to my new Sony PS LS 310 BT, it does have a preamp included I am not very good with tech but brought this as seemed easy with the reviews, but not for me i am sure I read the gen5 would work, I also have other player 1 but don’t think these would workany help really appreciated 

I have a Samsung S90C TV (model QN65S90C) and a Sonos Amp connected to stereo speakers. This setup worked perfectly with my previous TV (a 2012 Panasonic plasma) using ARC, but the S90C does not recognize the Sonos Amp as a valid ARC device. In fact, the automatic device recognition thinks the Sonos Amp is a Spectrum cable box. Both devices are running the current firmware, and I have tried using three different 8K-rated HDMI cables from different brands, and I have also tried to connect the Amp to two different Samsung S90Cs (this 65" QN65S90C, as well as a 55" QN55S90C in a different room) with the same results. I have to use the optical audio instead, which has a frustrating audio delay even when the delay is set to 0ms in the TV's expert settings. I'm not trying to use eARC so I find it hard to believe that the older ARC standard is causing such a problem. Any advice?

There are pretty good deals for Sonos Playbase, considering it's an old product I guess, so I wonder - if I get one can I connect it to my existing Sonos Fives?

when i click on the download  (Sonos_76.2-47270.exe) executable, Sonos - InstallShield Wizard starts, asking the language ‘nederlands’ but after a while it stops “bezig met het installeren van Microsoft visual C++ 2019 Redistributable Package x86”; after soms mùinutes i get from the Sonos - InstallShield Wizard a message that the installation of Microsoft visual C++ 2019 Redistributable Package x86 seems to have failed. Do you want to continu? yes or no. Even when i select yes nothing happens.What to do ? 

Hello,I have been using a mesh wifi based on the TP Link Archer AX55 router + 3 satellites to cover the entire house.It turns out that deconnections happen A LOT… especially when moving around in the house while listening to Spotify music.If anybody can advise some way to stabilize this situation, I would appreciate !Thanks.

The S1 app which is used for the old Play 5 gen 1 says "unable to connect to Sonos". I think it's to do with the TP link deco M5 mesh system I installed recently. I can reconnect by switching the router off and on, but it never lasts and the next time I open the app the speaker is gone again.If someone could help in step by step idiot proof terms I'd be eternally grateful.  TIA

HiThere’s a few other questions over mesh & router & password changes but not sure I really understand them or maybe don’t fully apply to my situation.I have: PlayBar with 2 Play1s, Play3, Play5, another Play1. Gen1 system (getting on for 10 yrs old now)   with a Sonos Bridge.All was fine (mostly) using the existing WiFi via a PlusNet router (possible a HobOne?).As I live in an old stone house with 3ft thick walls all over the place I struggle with WiFi in the house so I’ve invested in a TP-Link Deco P9 system (these units use a Powerline method for connecting the various stations). The house coverage is now much more stable and even, which is good. BUT… I now can’t get any of the Sonos speakers to work on the new mesh system. I’ve tried all the app suggests, repowering first and then I connect a Play3 to the router as another option suggested. Nothing seems to find the speaker. Any ideas on how I can fix this please?The original WiFi is still up and running (at the moment but

I am attempting to pair my arc with ones and a sub.  After a few minutes, the speakers chime and say they are connected.  When I go on the app to the room, the arc is the only speaker showing.  The ones and the sub have disappeared.   And the arc shows with three ?'s next to it.  I still have the option to remove them in settings, even though they are not there.  When removed, I need to factory reset to get them to show. I have attempted to set up with two seperate arcs and multiple speakers seeing that my system is quite large.  I have the same problem with both.   I have also factory reset everything, reset phone and attempted on multiple wifi networks.If the arc is not involved, I have no problem pairing speakers and adding the sub.  They will all communicate together, until the arc is added. Any thoughts?

I just bought a sonos ray. It is connected to my TV via optical connector. The only thing that is rather annoying is the fact that I cannot find a way to control the volume with my vigin media 360 remote. When I try to set it up I get to the audio setup option with Sonos as a provider listed there, I get two options to choose from but neither works. When entering the sonos model number “RAYG” it does not find it either.  So now I am stuck. Does anybody have a solution for my problem?

Hello all. Had a weird problem with my sonos recently. I am getting audio from someone watching television outside my home. They are not on my network so I'm really confused about how they are broadcasting thier tv over my sonos.  Any advice or assistance is greatly appreciated. Thank you!!

Hi I have two sonos one sl speakers. I use them from my iPad & they stream Tidal successfully.  I’ve just bought two roam sl & also play them through my iPad.  however, the four speakers don’t appear on my app. I have to switch off one pair to use the other; hope that makes sense.  what have I done wrong?  how do I group them together using Tidal? Thanks for any help.  Sim. 

Just recently got a Port because my Connects memory was “done and gone’.Some trouble installing but now it works. Right now I’m trying to understand why I can’t connect to Sonos via app (s2). It seems like a lottery, it works every third or fourth time.Sometimes it’s saying that I still have my old connect in the system so “it get confused…”I should say that when the app is connected everything works great!—So, what is the problem, why the connection problem?/Lars

Amazon Music and YouTube MusicI have been given a Sonos Play 5 (Gen 1) by a relative and I would like to add the services listed above but cannot find them on the list of the Sonos 1 app.I would appreciate help with this.Thank you! 

I want to play my cd collection again. Will a Marantz cd6007 connect to my two play 5 speakers to give me stereo output. My play 5 speakers were purchased 5 years between but I believe they are generation 1 speakers.

Hi, I recently returned a faulty Sonos Ray and have  received a replacement speaker however before returning the faulty device I forgot to remove the attachment screws for the Sonos Ray Wall Mount.   Can anyone let me know what size attachment screws I need to purchase and where to buy?  

Hello,I have a CABASSE subwoofer. Can I connect it to my SONOS system?If so, how?I would also like to connect a vinyl turntable + usb (AKAI Professional)I have a BEAM, 2x ONE SL + SONOS RoamThank you for your answer

Since firmware update 15.11 (updated manual this week) audio issues (Playbar/Sub/Play1’s).Before firmwareupdate everything was working fine for long time.Input via TOS-link (optica) Meerkanaals (bypass) from Philips One 50PUS8837/12 (model 2022) latest firmware (running several months) The audio is hikking/interrupted continueusly or even stopping, restart (power off/on) dit not solved the problem.After a lot of hours troubleshooting i found that the problem is in the Sonos lipsync configuration, after reset the lipsync from 4 to 0 the audio was normal again, but with expected delay.The maximum delay without interrupted/hikking audio is 1, above the problem occur again.When setting TV to stereo (PCM2.0) Sonos lipsync is working fine. Conclusion : Since Sonos firmware release 15.11 is lipsync not working as in previous verslons while using optical in (TOS link) and DD51 signal using Playbar  

 Moderator edit: removed pictures with identifying information

Spotify does not appear as an option in the list of music services in my Sonos S2 App in iOS.New Arc Soundbar, downloaded the Sonos S2 App, followed the instructions to add a new music service, but among the many services listed, Spotify is not showing. (?)I have Spotify premium and can airplay music to the Arc, but why is Spotify not listed as an option in the S2 App?

My son set up Sonos originally but no longer has email account or password nor lives at home anymore.  How do I change the account set up so is in my name with my email and password?I can’t access his email to change password or user details.Please help.

Have a ledge in great room wall that is about 8 ft from floor.   I can place Sonos speakers on this ledge or install in wall sonance speakers connected to a Sonos amp at this same height.  The electrical is no problem for either solution as is running speaker wire for the in wall speakers.   My question is which speakers (2) will sound the best?   I know with the in wall speakers I can paint the grates and they will disappear, but will they sound as good as a pair of Era 300’s?  Will the Era 300 work well at that height? Or are they better down lower? Moderator edit: changed “Euro” to “Era”