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Slow blinking sonos connect. Factory reset not working

  • February 15, 2024
  • 3 replies
  • 121 views
E

I have a Sonos connect s1 that my vinyl player plugs into. 

I tried listening to a vinyl today and realised that Sonos wasn’t recognising it. 
 

I look at the connect and there’s a white solid light for about 5 seconds then no light for about 30 seconds. 
 

I couldn’t find anything about what this meant. 
 

Ive tried factory resetting I and it doesn’t seem to work either I can never get the yellow light to come on no matter how long I hold the play button for, it just goes back to the slow blinking 

Best answer by Ken_Griffiths

I won’t suggest a factory reset at this stage as that will wipe any diagnostic data, instead it maybe best to submit a Sonos system diagnostic report from within the Sonos App, note it’s reference and then contact/chat with Sonos Support Staff via this LINK and see what the Staff can perhaps suggest to resolve the matter. They may suggest to try a reset, but see what they say.

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3 replies

Ken_Griffiths

It might be the Connect is looking for an IP address from your router - have you tried cabling the device to the LAN, just temporarily, and seeing if there are any Sonos updates? If not, then perhaps give that a go. Hope you can sort it. 👍

E
  • Ethanjmiller
  • Author
  • Contributor I
  • 1 reply
  • February 15, 2024

Thanks Ken. I did try that and still the same issue,

 

Cheers

Ken_Griffiths
1 person likes this
  • Ken_Griffiths
    Ken_Griffiths
Ken_Griffiths

I won’t suggest a factory reset at this stage as that will wipe any diagnostic data, instead it maybe best to submit a Sonos system diagnostic report from within the Sonos App, note it’s reference and then contact/chat with Sonos Support Staff via this LINK and see what the Staff can perhaps suggest to resolve the matter. They may suggest to try a reset, but see what they say.

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