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Hello,Due to an optical fiber installation in my home, I have to move my ethernet router box close the fiber entry point.I couldn’t anymore connect my SONOS accoustic speaker with a wire connection to build my network (1x S1, 1xS3 and 2 S5) .What speaker can I use to replace my actual S1 entry point for a wifi connection in place of wire connection on my router box.Thanks for your answer.Claude

The Lowest Volume on my Sonos One and One SL is too loud. The amount of volume difference from 1% to 0% is insane. I cannot be the only one who has this issue or thinks this is a problem. I am trying to watch TV at night, and just having these speakers on at 1% is way too loud. I have messed with every setting, even played with the volume limit of my paired Beam, but still, the stark contrast from when the speaker literally has absolute zero volume, to just the very next and very first step is wayy too much. I have wrapped them in towels, even acoustic sound absorbing panels, but there has to be a better way.. It just literally makes no sense why the volume control is so weak[Which then brings up another question/thought: What do you guys normally set your volume to? I don’t believe I have ever even remotely went past 65% on purpose, and my tv is regularly set in that 12-18 range.]  

Hi, I have a surround setup with Arc, Sub and a pair of play 1 in my living room. I also have a pair of 3s in my office. I want to swap out the play 1s for the play 3s.one’s go to my office3s go to living roomWhat is the easiest way to do this? Thanks, so much….Mark

I believe I am signed up and paying Sonos extra not to have advertisements interrupt my music listening, however as of late about every 15 minutes an advertisement pops up ruining my music listening pleasure. How do I stop your advertisements? I really hate this distraction. Irritated Sonos Listener

hi,one sl surround gave me crowd noise on live sky/tnt football. using era 300 this seems to have gone ?.netflix i get dolby atmos confirmed on s2 app & surround audio.has the era 300 some how restricted surround audio as all i see on app is dolby digital  2.0.hope this maks some sort of sense.thanks

Hello All Fellow Sonotians !! I have a fairly substantial Sonos system (12 devices on S2) with a fairly substantial mesh network all in a fairly substantial (5000+ sqft) home. I have 6- EERO 6+ spread throughout 2 adjacent structures (main Home and shop).  I have 2- isp here both xfinity gig plus, and an Att fiber 1 gig.  To reel back For years I had the older Eero 2nd gen, spread over here as well as only xfinity. Life was grand Sonos was seamless. Never skipping, never missing a beat. EERO stopped updating the older routers so I removed these and replaced with the 6 plus units. Life was still ok so I thought , the music was fine at night or on the weekends. I noticed it started to skip more and more frequently… so I called in xfinity and had the lines checked thinking sure I’m perhaps loosing speed at peak intervals… well all was as good as could be.. I’m testing out well over 800mbps usually, at 4-5 pm on weekdays it drops off sharply so I call xfinity they say there is nothing they

Arc is playing but subwoofer and rear speakers are not. How to fix?

I am using each Ruijie access point in each room of my home. I installed my Sonos ERA 100 pair (stereo) in the living room. The Sonos speaker connects to Ruijie AP in the Living Room. I move to the main bedroom; my mobile phone connects to Ruijie AP in the Main Bedroom; when I open the Sonos application from my mobile, I try to control the Sonos speaker in the living room. The application can not discover the Sonos speaker. The error message tries to connect with the same wifi network of the Sonos system speaker. My setting of the AP Wifi is L2 Roaming, and there is no VLAN. I checked with my mobile phone port scanner application from the AP Living Room and AP Master Bedroom to my Sonos speaker IP address, and there are the same four open ports. Anybody help me solve this issue so I can control the Sonos Speaker from any room? Thank you

HiI know there are a lot of threads on this, so apologies is this is repeated anywhere, but I am struggling to maintain good connections for any length of time.  I do have a tricky house to manage (L shaped) and I have BT wifi disks to get decent Wifi coverage throughout.Current set up:BT smart hub 2, so I can’t split and rename channelsA play 1 hard wired to my router in my study and all other devices connected to the sonosnet - I have chosen channel 11 as my router still has some 2.4hz devices on channel 6I have two sets of stereo pairs.I have two main issues:When checking the matrix, I’m seeing a 9 on the Ethernet connected Play 1 - What I don’t understand is it gets worse in the evening.  For example at 3pm when I was working in the study, the level was a 5.  Now it is a 9, and I’m not in the room, so my laptop is interferring less than it would have been.  why is it now a 9?We often find one of the stereo pairs drop out and needs a reboot.  It doesn’t help that these pairs are the

While I have the Sonos app installed on my Mac (OS 13.6.3), I still prefer using Apple Music to play through my Sonos speakers. In order to do that, I go to Settings > Sound > Output & Input and select my "Office" speakers (Era 300 stereo pair). In Apple Music, I go to the AirPlay icon in the upper right and select my "Office" speakers there also. Lastly, I go to my Mac's mennu bar and select my Sonos speakers from the Sound Output pull-down menu. However, if it works at all, playing to the Sonos speakers using Apple Music only works for awhile. If I'm away from my desk for awhile, if I stop playing music for awhile, or I change artists or playlists, it usually stops playing through Apple Music altogether. Instead, if I hear anything at all, it's through my Mac's built in speakers. 9 times out of 10, I resort to playing through the Sonos app, which works, probably 80% of the time.I don't dislike the Sonos app. It's just in terms of playlists and artists, Apple Music is superi

For the past year I’d been able to get Dolby Digital 5.1 on my Sonos Arc SL from my Apple TV 4K via my Samsung UN46B7100 TV, optical audio outport to Sonos Arc.About a month ago I stopped getting 5.1 and can only get Stereo PCM. Tried with multiple different apps that normally gave 5.1 (Netflix, Disney+, Max), but all only yield Stereo PCM.Seeking any advice to get the 5.1 back! I want to hear TIE fighters coming from behind!My Apple TV is set to “Change Audio Format: On, Dolby Digital 5.1” in Settings → Video and Audio Settings.My TV is set to “external speakers”, which enables the optical audio out port to the Sonos Arc. Interestingly, when I looked up the TV manual, I saw the below text:“When the Home Theater receiver is set to On, you can hear sound output from the TV’s Optical jack. When the TV is displaying a DTV(air) signal, the TV will send out 5.1 channel sound to the Home theater receiver. When the source is a digital component such as a DVD / Blu-ray player / Cable Box / Sat

Just purchased a Roku 65” TV, Roku remote will not control my Sonos Playbar for volume. I can however still use my Directv remote to control the Sonos Playbar. Any suggestions how to get the Roku remote to control my Sonos Soundbar? I prefer to only use one remote.

My Sonos move is visible on my app as Bluetooth but when I press the wifi button it no longer appears. Why?

Verbally asking Google on my sonos arc to play music results in this response: "Sorry, it looks like you haven't set up Spotify Premium on your Sonos app. To play from Spotify Premium, link the same account on both Sonos and Google Assistant."I've tried looking at other posts but I haven't seen any working solutions. I've done exactly as Google said as well as reinstalling apps and reconnecting Spotify to Google assistant and to Sonos. But I still get the same message every time.

I have a Sonos Arc, Sub, and two One SL’s set up as a surround in my living room. The Arc is connected to my Sony KD-48A9 via the HDMI eARC. I have both the Arc and one of the One SL’s connected via network cables to my router. My router has been replaced with a new one during the four years this ongoing problem has occurred. My living room is only small So wifi strength is not an issue as the WiFi router is in the living room.I experience millisecond sound drop outs every couple of minutes. I am pretty sure it only occurs when watching higher quality streaming services eg Netflix in surround sound. it doesn’t seem to happen when just watching normal broadcast TV.i have been in touch with Sonos on multiple occasions since purchasing in 2020, but nothing they have done or told me to do has fixed it. I’m at a loss and wondered if anyone has any suggestions. I would totally not buy the system again as I have lost faith in it and found it very disappointing having spent a substantial amoun

I have an ARC 2 connecting to a Samsung TV. It has worked fine for a year. I switched my streaming device from a Roku to a Direct TV streaming. Now I can’t get my ARC to connect even after I switched back to the Roku.

I am/was an avid fan of Sonos, it was the bees knees for sound and bass. it was the original and I had 3 speakers the sub woofer and the sound bar. that was till the second version came out and now I cannot use all the S1 pieces and it is frustrating me to no end. can anyone help me setup the S1 to my WiFi and the app. the App is not recognizing  the S1 speakers.

Hi,I am over here at TIDAL and am a mostly happy Sonos customer. I bought a brand new ARC system and was shocked to see that TIDAL Connect is not supported. Would Sonos be able to get this feature added please? This will allow for the highest-quality streaming experience for all customers and unleash the power of both platforms. Please see the below link to get started with TIDAL Connect integration by clicking on “Become a Device Partner”. Thanks!https://tidal.com/connect

When asking Sonos voice assistant to play music it says that I must have a music subscription.I use Spotify all the time with sonos. Alexa has no trouble with Spotify. I recently used sonos voice assistant with One of my Sono One devices and it worked fine. When I moved the speaker to another location it stopped accepting Spotify.I have since deleted Spotify and reinstalledI have deleted Sonos and reinstalledI have removed voice assistant and reinstalledI have run out of choicesWhen I look at music services in setting I see that Spotify is greyed out with a comment … not compatible

I am playing an audio file through Kodi running on my Amazon Fire Stick.  While the file is playing, the Kodi screen on my TV tells me the file is 5.1, PCM, 48kHz, 6912 kbps and 24 bit.  But when I go into my Sonos app on my phone to see what is playing it says Stereo PCM and nothing else.  I believe the file to be a 5.1 multi as that is how it was created, but the Sonos app is concerning me that perhaps the file is being downconverted somehow.Which is giving me the correct information?

I just set up my new Sonos Ray soundbar.  I assumed I could use Bluetooth to stream music from my cellphone but my phone can’t find the soundbar.  Does anyone know if the soundbar has Bluetooth capability?

Hi, I recently moved house and had my Playbar in its box for a couple of months. When I unpacked it and plugged it in, it now emits a high pitch squeal. I have tried a factory reset to no avail. Any advice?

I have a P265v5 remote but can find to code to connect to the beam. Is there such a specific code?  

Hello all. The problem I have with slnos play 5 is that the white signal light after plugging the device into the power goes out after 5 seconds. After that, there is no reaction or reaction to pushing buttons. The lights from the internet on it flash and it's all Uninstalled I sonos app s1 nide gave results. I tried to reset the device but to no avail. Does anyone have any idea what can be done I'm really sorry, because it had a great sound. Thanks all.  

Now I am living in Beijing China. I have used speakers since I was in Japan. I moved to China and brought speakers.  Now I have problems for using speakers. I cannot access Sonos radio, Amazon music and Spotify and so on. Also I cannot download and install Sonos voice control function. how can we connect these music apps? How I can fix the situation? please advise.