This issue has been raised in the past, but no comprehensive solutions have been proposed. We are Airbnb hosts of 9 high end villas. Guests (at times) rename speakers, regroup speakers, change system settings, etc. Since the Sonos app doesn’t have any access controls (needed by many people in hospitality for exactly this reason), we have to either deny guests the ability to add their music services or provide them with a Sonos login that gives them total system access. And as we all know, when you give people access they love to go in and change things...
In the absence of limited system access, we have to go in afterwards and audit and reset the speaker names, reset settings, re-create groups, etc. It would be FAR easier if we could simply log into the system remotely to diagnose and correct any issues live during a guest stay. This capability does not exist in the Sonos architecture. Some apps such as Lutron and SmartThings allow basic play commands, but not Sonos System access.
To the best of my knowledge, the only solution is to put a client device (Laptop/Tablet/etc) in the house in a locked closet running Sonos and use remote access to connect to that client, screen share and gain access to the whole system.
The cheapest iOS device is about $250 now for a last-generation iPad on Cyber Monday sales. If I went that way, could someone help write an SOP for how to configure that and access it remotely?
The other approach seems to be Raspberry Pi with the open source Sonos controller app. That’s out of my wheelhouse, but I could learn. Could someone help me price (with links) what would be required to make that setup work?
I think there are more people with this problem than post. I have had dozens of conversations with hosts who have the same issue. I’m sure if Sonos were to develop these capabilities, they would be heralded by many. Until then, a little help working a workaround would be deeply appreciated by me and others.
Thanks,
Dale