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I’ve been a long time customer and really love my Sonos system that I have added to over time. However, in recent weeks we’ve been encountering a number of different issues including:Different speakers randomly not showing up in the app (this is not consistent to specific speakers) Sound randomly cutting out of individual speakers while music is playing (also not consistent to specific speakers) Volume randomly changing on individual speakers while music is playing (note that the volume in the app is not changing but the volume of the actual sound coming out of speakers) Sound from the TV routed via optical cable to Playbar cuts in and out (note this is not an issue with the content/streaming since no issues when using the TV’s built-in speaker for the sound) Search within the app takes an excessively long time and does not consistently return results for connected services  Skipping tracks in the app does not work consistently (will sometimes hang for a bit before skipping, will somet

HI,I am looking to move or transfer a set of Ones to another location where they can be accessed by multiple people via Bluetooth or even if they have to download the Sonos app, and/or add it to their on system as a separate location if that’s possible.  Obviously looking for the easiest way.  What I am doing is taking the Ones to my martial arts studio in hoping to have multiple use them.  I’m not concerned if any services are carried over.  Is it easier to transfer the speakers to a new account and have people logged into that account via the app? I’ve seen numerous responses but, it still leaves me at a loss.  This is the breakdown of what I am trying to accomplish.*Setup a new or separate  system at the studio.*Have the ability for  multiple people use it via Bluetooth or app. Thanks in advance,Mark

Hello from Greece,I have a Samsung model QE50Q60AAUXXH and my Sonos ray.When i change from the TV menu sound source TV speakers my sonos ray still plays TV audio and the only way to stop this is to mute ray (green light on). Does anybody else have the same issue.Chatting with support they told me this happens because ray is connected to the TV.

I have a SONOS system consisting of 4 Play:1 devices and a SONOS Boost device. These have all been working fine until I went from the typical WI-FI system on my modem, to a mesh system. I finally got the Play:1’s to work, but for some unknown reason, the boost will not connect. I have tried numerous times. After each attempt, It would say “Your mobile device couldn’t connect to your Boost. Make sure the Boost is connected to power”. I don’t know why it has to be so difficult! Everything is says to do is already being done!I have tried so much, that I don’t even think this Boost is necessary anymore. I thought I needed it to boost the wifi signal to each device, but not sure anymore

Hii just added a sub gen 3 to my arc and pair of symfonisk. The first phase of trueplay went well but during phase 2 i always get lost speaker message no mather what i do. I have unplugged the sonos system plugged it again restarted router etc nothing submitted a diagnostic: 1786503635what should I do?I am pretty disappointed everything worked fine and I’ve done trueplay multiple times before the subthanks 

I would like to know why i can't see all my titles of my playlist u tube music. However i can listen it but i can't browse, i don't see them in the sonos display

my gen 2 play 5, linked to my gen 1 playbar, have recently been having syncronisation/delay issues and it’s more scary than ever when listening to Radiohead 😁 Seriously, why is this happening and how can i get them back in sync?

Hello,I have a sonos arc hooked up via HDMI-ARC to a new Samsung QLED TV. After a few days the Bluetooth on the remote stops working and I need to turn the tv off and on. This then repeats itself over and over again. I contacted Samsung and they have given me new remotes and even replaced the entire main board of the TV, none of this solves the problem. I then unplugged the arc and this appears to have solved my issue. Does anyone know why the arc would be interfering with the Bluetooth??? It's my understanding that the ARC doesn't even have Bluetooth.Help!Thanks in advance.

Hi, I like to try and run 4 x Linn Komponent 104 speakers and a Sonos sub from my Sonos AmpThe nominal impedance of the Linns is 6 ohms so I appreciate the answer is probably “No”, just wondered if I set the crossover frequency to, say 90Hz to remove the low frequency duties, i might get away with this?I’ve been running 2 x Linn 104s in another room and they do sound great, but the new room I’m configuring is 30 x 16ft with an 18ft ceiling so will take a lot of filling!ThanksChris

My Sonos system, which has worked seamlessly for years, suddenly won't connect to my WiFi. Before going through the setup for each of the 6 speakers, I'm checking if there's a current Sonos issue or if there's something I might be missing. I've already tried the basic WiFi network resetting steps. Appreciate any suggestions. Thank you.

I had Best Buy Geek Squad set up my TV and Sonos Beam. It worked fine for a week. Now I cannot get the TV to play sound through the Sonos Beam.I have gone through the setup several timesUnplug everything and replug into outlet. In the Sonos app I followed the instructions Connect HDMI cable to Sonos Beam Connect HDMI cable to HDMI ARC port Clicked the ‘Connected to ARC’ button I’m told to ‘Use your TV remote to turn on ARC Mode in sound settings’ - I go to TV and tried steps 3, 4, 5 several ways. I Click on ‘Test Connection’ I get message ‘ARC Mode not connected’ In the Samsung TV I go to All Settings > Connection > External Device Manager > Enable ‘Anynet+ (HDMI-CEC) Going to All Settings > Sound > Sound Output > (My only choices are TV Speakers, Receiver(Optical), and Bluetooth) - I kept it a TV Speakers. Going to All Settings > Sound > Expert Setting > I have tried ‘HDMI eARC Mode both as ‘Off’ and ‘Auto’ - When I pick ‘Auto’ the Sonos Beam plays but

My new theater measures 9' wide by 28' long. With the back row of seating at 20'.  What soundbar should I get to pair with the Sub and Era 100's I was already planning to buy?Thank you. 

The optical cable got removed by accident and now the remote will do everything except volume. We have two basic Samsung remotes and they do the same thing. They change channels, and move through menus on the TV and the PS5.Both DirecTV remotes work correctly. I went through the Sonos app and the Samsung remote passed the test (press the volume button) and lit the light on the Playbar at the end of the test, but then it does not adjust the volume, or light the light.Optical comes up on the TV screen. This remote worked before the cable got knocked loose. I noticed that when the optical cable comes out (testing) that things change in setup on the TV and PS5 and I have to adjust them.We did most of the testing with the settings in a PS5 for compatibility. TV is set to optical for audio out. Using PCM. HDMI from PS5 to TV is in HDMI 4 which has an icon of a game controller on the label.I paired the Samsung remote with the TV and it controls the sound.Help!

I have a pair of Sonos Play 1 speakers as part of my larger system.  Both speakers are working fine, and I’ve set the “Status Light” setting on the app to off.  One speaker’s light is off and the other is flashing.  Why is it flashing and how do I correct this?  It flashes whether I’m playing music thru it or not. Oh, and it’s a white light. Thanks.​

I just received a pair of ERA 300’s.Eventually,  I intend to use them a surrounds with an ARC and Sub, but first I want to hear what they sound like as a stereo pair. Hopefully, Sonos is working on a solution which will allow us to switch for stereo pair to surrounds, but in the meantime, to switch from stereo pair to surrounds must I revert to initial factory settings? I’m sorry if this question has already been posed. 

 I have 2 Sonos arc setup, second one was only bought couple of days back. Other one is in my living room we used to get moderately good sound around level 20, now we have to bump it to around 45 to hear properly and to get good room filling sound have to go till 80. And the new arc is in small bedroom felt that sounded even lower.

HI, I had this installed last year by the Best Buy Team.  My tv, ARC and Sub (gen3).   i realize now that the SUB gen3 is not on.  I tried to use the ap,but still no sound.  Its plugged in.  Is it supposed to turn on automatically when the TV and arc come on?   How do I get this working again?   Any advice would be helpful.  Thanks!

We’ve just had a new kitchen extension (8m by 5m) and I’m wondering what best music set up would be? I own a Sonos one but I understand I can’t ’stereo pair’ an old ‘one’ with new era 100…option 1 - buy 2x Era 100 stereo paired and a sub mini grouped togetheroption 2 - by 1x Era 300 and sub mini groupedWhich option would give me best sound fill? option 3 - buy another  Sonos one and just stereo pair with existing Sonos one - and no sub Any advice would be appreciated  

I have had my domestic Sonos system for the past decade, linking to a steadily growing digital music folder on a Seagate NAS.  I have the app loaded on a Samsung S23 Ultra, an HP All in One operating WIN10, an MS Surface Pro running WIN11 and a Kindle Fire.In January I added seven albums and although I can see that they are in place, in the standard WMA format, with all supporting data as required (Windows Media Player is my main ripping tool) Sonos is NOT seeing them no matter how many times I do a Music Library Index update.I went online and saw that there is a track count limit (65,000), I am at 26,100...I saw there was an unspecified memory limit and had a look at my file sizes, deleting a number from my registry where they appear to have been too large by comparison to other similar recordings to free up memory but that made no difference.I deleted and reloaded the app on all devices, and have ordered the Library update from each controller separately. None has worked to give me a

I’ve been having quite the time trying to figure out how to configure and set up Sonos to work both locally (on the network that the NAS drive is on) AND remotely (another location with Sonos speakers on a different network). It appears, from what I can tell, that this *should* be possible, however I can’t seem to add the music library when I’m on a different network. I have a hunch it may be an issue with the NAS drive’s configuration, but I’m still investigating. However, I just got off the phone with someone from Sonos support, and they told me that it is *not* possible to access a NAS drive remotely (from a different network than the drive is on), even though I referenced this article from the support site multiple times along with Community threads, which all appear to indicate this should be possible. So: Is it possible to connect a Sonos system on one network to a NAS drive that is on a different network?  Is it possible to have two locations with different networks use the same

Hei, jeg er ny her,Jeg er ny her, og jeg trenger råd angående kombinasjonen nevnt i emnelinjen.Det første er om denne kombinasjonen fungerer pålitelig? Jeg har tenkt å bruke Bem G2 utelukkende til å lytte til internettradio på soverommet.Det andre og viktigste er om det er mulig å slå av Beam med Symfonisk fjernkontroll?For det tredje, ikke så viktig, er om det er mulig å bytte radiostasjoner med Symfonisk, men dette er egentlig ikke viktig da 90% av tiden jeg lytter til den samme stasjonen.For det fjerde - takk for rådene!P.S. Jeg ønsker å bruke Beam på grunn av sin form, ingen plass til "klassiske" høyttalere. Translated from English with DeepL

I tried to use my Sonos library recently and found it had disappeared. Efforts to replace it with the original are not working despite Sonos’ instructions to my mobile being followed. Anyone else have this problem ?

Wondering the best config for a riding arena. I have 4 play 3’s (from 5-6 years ago), 2 fives (late 2023) and am happy to buy another pair if needed. The arena has good coverage (several nodes) from a decco/tp-link wifi 6e tri-band mesh network. I’m wondering a couple specific things. Should I be pairing the speakers or leaving them as individual? Also, will I have a problem trying to connect so many over such a large distance as a “zone?“ Also, will it be better to have them across the arena from each other down the long sides or better to have 1 on each short side as well? Any other thoughts or advice would be welcome as well. Thanks in advance for any feedback.

I am Trying to set Up my Alexa on my sonos one. o i went through the steps and as soon a i try adding the sono skill and need to log in into my sonos account i get the message that i need to update my app which is up to date and then also that i need to register a speaker onto my account which is working fine through sonos app. When i log into my online account and check under my system Menu i get a mesage showing no devices registered. How do I get it to add then. Also tried adding Google assistant and exactly the same problem. 

I have 7 Sonos speakers (1 Play 3, 4 Play 1s, 2 Ones), a Connect for my stereo, and a Boost.  The Boost is wired by ethernet cord to my Unifi Mesh network.  I keep my music stored on a Synology NAS with a Plex database on it.  My music collection is large and I have outgrown the ability to use the Sonos Music library and the Apple music limitations, so I have turned to Plex.  I can play music seamlessly from Apple Music on the Sonos App, but the Plex connection is frequently “lost” while trying to play music from Plex on the sonos App or thru Plexamp.  I’ve been on the phone multiple times with Sonos and run diagnostics and they don’t see any problems.  I can play music on my phone with Plexamp at home and anywhere I travel with no issues.  I don’t know if I am missing any settings on my wifi network or what.  I’d love to get some insight from others facing similar issues