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Hello Sorry for my bad english.I have a big issue with one of my roam.The battery is full, the light is orange above the roam but impossible to turn the roam on.I can’t reset it… as the mechanic button is ko. Yet, it never fell. Could you help me please ?Many thanks in advance  

I have got the Sonos beam gen 2. Last week purchased Sonos mini sub which worked fine. Now app saying needs to update. I have updated the app and it now says the sub mini is not compatible with this version of the app? 

So, my little iPhone SE now no longer has great functionality which I accept but how on earth do I get rid of the annoying warning banner at the top of the App?. No way to dismiss it, remove it or a check to acknowledge the limitations. 

Bonsoir,J’a acheté une barre de son RAY qui est connectée à mon téléviseur Samsung (QLED 4K) via un câble optique. Je ne parviens pas à piloter le son avec la télécommande du téléviseur.Y a t’il une solution ?Merci

I have 3 Era 100 speakers to cover two rooms and they work great with Airplay from my iPhone and laptop. I am trying to add my Onkyo TX-NR6100 receiver to the home wifi network (mesh with eero) and despite much watching videos and reading instructions, I cannot make it work. I’ve added the port to my system and it shows up, but the two things that I do not feel I understand are (1) the cable connections to get the receiver to push sound to the port to push sound to the network; and (2) how to configure the ‘works with sonos’ on my Onkyo (which I probably have to ask elsewhere).I have no hard wired speakers.TIA.

I have an old URC System and a house with wired speakers in different rooms. I want to bypass the URC System and just use Sonos and attach the wired speakers in different rooms multiple zones and be able to control and listen to different music at the same time in those rooms. What sonos products do I need

Hi, I have a system set up called ‘living room’ with an arc, a sub and two ones. It works great with the TV and i am happy with that. The thing is… I want the same music played in my entire apartment. For that I would need another one or two. Can this be done? Should/can I use the current set-up as is and then create a new one named, say, 'apartment’ for when I play music? That is. When I watch TV I want to use the two ones for the surround sound and when playing music in the apartment I want to use the two from the ‘living room’ with the others in the apartment.  Or… what can be done? 😅

I am not using a router. I currently have a modem from my ISP and a deco mesh system. My system consist of three sonos 1 speakers. I have tried connecting a sonos 1 to the deco base. that particular speaker plays about 3 or 4 songs then blanks out. It comes back on after I choose a song in the app. The other two speakers do not connect. They appear to be connecting but do not show when the connection process is completed.I have also tried connecting directly to the modem and none o the speaks show

Hi - my setup has an Arc, Subwoofer and 2 era300s as surrounds. I’m trying to do a trueplay tuning but keep getting an error saying there is interference, reduce noise and try again. I can confirm there is very minimal external noise - I’m the only one in the room, fan and AC are off, nothing else playing. Have tried it multiple times but keep getting the same error. I’m running an iPhone 12 Pro Max running iOS 17.3, Sonos app v15.11. I have also shutdown all other apps and don’t have any speakers/headset connected via Bluetooth. Microphone is active on the Arc and era300s.Any help would be appreciated! Thanks,Venky. 

Every so often one of the channels on 2 of my sonos Amp just stops working. It appears to be random. Resetting the units doesn’t seem to fix the issue. the units are stored out of the way of any outside interference and the speaker cables are fitted to ceiling speakers. It is 100% not a cabling issue

Is anyone else experiencing an issue with your playlists being unavailable? I subscribe to Sonos radio and it just has a message saying no longer available. I can’t access audacity, Spotify, or any of my channels today. I see them, but they are grayed out. I’ve deleted the app and reinstalled, verified everything is on the same WiFi, and now I’m not sure what to do. Any suggestions? Thank you!

How do I play music stored on my iPhone on my Sonos Connect:AMP? 

I’ve tried a few times the various settings suggested in the posts/answers/FAQ here but no luck.Like many users here, I can’t see the Sonos controls on my Android lock screen anymore. Instead I have to unlock the screen and go to the app, even for the slightest volume control.That’s obviously a major user experience regression.Here’s my config: Samsung Galaxy A33 running Android 14 / One UI 6.0Can anyone help? Have I missed something or is it a real Sonos regression?Thanks

System installed by Best Buy Geek Squad 30 days ago.Arc Soundbar connected to eArc HDMI port on TV.Router is line of sight 9 feet to Sub and 20 feet to Era's. (See photo below)They had difficulty connecting the sub when initially installing the system and it did not stay connected very long after they left. I got it reconnected a few times but now it will not connect at all. Spoke to Geek Squad rep that installed it and she thought maybe it was a bad Sub and suggested she would bring a new one out when she comes here in a week. Instead I went to store and exchanged mine for a new one. Brought it home, hooked it up per manual and still nothing and now one of the Era 300's doesn't connect. I did get a message that a “Factory Reset” is required after hooking up the new sub but it also said that this should only be used for a change of ownership so I decided against it for fear of wiping something out. I have gone through the "Add New Component" several times now and it recognizes that the

The problem I’m having with playing My Music Files in my Computer is that whenever my laptop is off/black screen, I have no access to my Music in my Computer. The music will not play when I use my app to select music from my Computer. I can still use all the other functions, Spotify, Bandcamp, etc. The laptop goes dark/sleep after about an hour. What settings do I need to set in Power & Sleep mode so I can play music from my laptop? I don’t want the laptop to be on (screen on) 24/7 as my battery will get bad faster. It’s plugged into the outlet 24/7 as I don’t use the laptop at all except for Sonos. 

The volume on the system turns up to 100% automatically. Is there a fix for this?

We recently purchased an LG OLED G3 display and a Sonos ARC soundbar to replace an older system.  There appears to be no means to connect our ReSound TV-Streamer-2 that sends audio wirelessly to our ReSound hearing aids.In an attempt to serve the streamer, we bought a high-specification ARCANA HDMI audio breakout unit and connected it.  It did work, yet the audio output was unsynchronized with the video displayed and the time conflict between the ARC’s sound and the hearing aids made it unusable.Have any of you found a means to use ReSound hearing aid products with the Sonos system?

Can anyone help with the below?! Just set up my first Sonos speaker but these settings are unavailable. No updates due on anything.  

Literally STILL annoyed that Sonos hasn’t found a way, nor given a valid explanation as to why they cannot remove products from our online account. Somehow, the old sonos are still logged into my spotify and because I use spotify with my new sonos products, other people are using my Spotify account through their speaker system. Spotify nor Sonos want to take responsibility and it’s been pissing me off FOR YEARS. (Yes, I’ve LOGGED OUT everywhere, yes, I’ve changed my password, etc.) It seems like Sonos is just being lazy about a functionality.

Trying to use voice commands thru the google home mini (gen1) to my pair of One SL's. Can't get the Sonos App to see the Google Home Mini. From the Google Assistant app I am able to link the Sonos speaker, names also match. Sonos "add a third party smart..." link simply opens the quick help instructions. Youtube Music on Sonos app and Google Assistant app are both logged in but all voice commands just play music on the Google Home Mini itself. After endless fiddling I was able to use the Google Home app manual up/down, play, pause buttons to control the Sonos but no voice commands seem to work. TIA! 

Hello,I use the Sonos App 2 on my iPhone, when i open the app sometimes it shows just my ray and play 1. Then i can close the app and re open straight away and it just shows my roam. Do i need to wipe all and re start the system? the Roam was last to be added to the system, that why i am asking if i need to wipe the lot and re start. Thanks 

We’ve had Sonos 1 with Alexa over 2 years but suddenly Alexa won’t play Spotify or Apple Podcasts. We’ve tried various ways of disconnecting and reconnecting Alexa, Spotify, Sonos etc and Nothing has worked! Please can someone help 

Hello,I have an issue with Google Assistant, it worked really well in the past but now, when I try to link my account, I have the error message “You need to link speakers to your Sonos account”. I already have my speakers linked to my account. I tried to reset all my system (Beam 2 + Sub Mini) and deleted all apps (Sonos, Google Home, Google Assistant) and reinstall these but nothing work. Could you help me with that ? Thank you,

My sub keeps dropping out, and I go through the Sonos process to reconnect, but has never fixed the problemeventually it fixes itself but then happens again. Quite annoying.any suggestions? Thanks

I have a 13 month old Beam that stopped working today.  It won’t power on.  I’ve tried the hard reset.  Any advise.