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I have a new  TCL 65MQLED80 2023  and Sonos Arc. I was able to connect the Arc to the TV using the HDMI arc port. However, I am not able to pair the remote. It is a IR remote. I have tried to add it using the Sonos app, but I get the message that no signal from remote control is found. How can I pair the remote control?  

How many speakers can a Sonos Arc setup support? I currently own the Sonos Premium Immersive Set with Arc. This comes with the Arc, two era 100s, and the subwoofer. However, I plan on upgrading the rear era 100 satellites to era 300s eventually. I also may want to add another subwoofer.How many speakers does the Sonos system support? Do I have to "replace" the era 100 satellites? Will they work along side the Era 300s, a Sonos Arc, and 2 sub woofers?

Sound cutting out for a split second.  ARC w/amp, sub and surrounds.   New 80 inch Samsung.  Unplugging the Arc and plugging back in fixed it for about a week and then it’s back.  Don’t want to keep doing that. Any updates form Sonos? Or fixes?   

Hello Sonos Community!I am having an issue where my Amp (and through it, my DALI wired speakers and 2 One SL satellite speakers) only seems to be connecting to and playing with my AppleTV, but is not showing up in the Sonos app. My separate Era 100s work fine and show in the Sonos app. My setup: Sonos Amp with wired (non-Sonos) speakers 2 x One SL satellite (which were and are connected via wifi to the amp, working fine) Apple TV → Samsung TV → ARC to Sonos AmpI set up and had these all working fine via/in the Sonos app. What I’m lately experiencing: I can still see my amp in the Airplay options, but it fails to connect. (I can connect to my Era 100s with no issue at all.) I do not see the Amp or the One SL satellites in the Sonos app, although I used to. They still work wirelessly in surround sound together, so I know they are online.  If I play TV or audio via my Apple TV, it works perfectly (including the One SL satellites), including Dolby surround. So in this situation, I can ‘pla

Hi,I’ve got the following SONOS speakers at home:1x Play:3 (ethernet)2x Play:1 (paired) (wireless)1x Beam Gen 1 (ethernet)1x Roam (wireless)These are all on static leases on my router. I’ve noticed that recently the Play:3 drops sound periodically, I usually have this paird with the Play:1s and this also drops sound when paired. When I tried to factory reset the Play:3 or unplug it I find that it takes a bit of effort to get it back into the system. Any thoughts on whether this might be a sign that it has developed a fault? I initially had it wireless and had these issues so I figured I would try it via ethernet but am now finding that this too is seeing the same issues. The problems seem to resolve themselves for a while if I power cycle the speaker.Am I right in thinking that the speakers are running their own mesh network? I have a Unifi access point but only see the Beam on there, maybe it’s too far away from the other speakers. Any ideas? Do I need to replace the Play:3? Thanks 

My port can't get power. I've tried several different power cords and the port fails to light up. Any ideas on the source of the problem?

I have a Sonos ARC connected to a Sony Bravia and use a satellite box. Randomly when I switch on the TV there is no sound. I have to disconnect and reconnect the ARC to get the sound. Any suggestions to eliminate this would be appreciated.

Puedo emparejar Move y Move2??

I am experiencing issues with my Play:3 speakers - they keep dropping out after they’ve been running/ connected for a few hours. The only solution seems to be to power cycle the speaker and it’s ok again for a while. My system includes 2 Play:1s, 4 Play:3s and 1 Sonos Playbase.I have tried everything (rebooting my router, factory resetting all my speakers, reserving (fixing) the IP addresses of all speakers, trying different music sources). Always the same result - the Play:3 speakers start dropping out intermittently at first and then permanently off. Until I switch them off and then on again (power cycle). Then they work ok again for a few hours. The Play:1s and the SoundBase don’t seem to be affected. It seems like it might be a memory issue (cache not emptying?) and it only started happening in the last couple of months - previously everything worked perfectly - so I’m wondering if a Sonos update has caused all this? My system is running Sonos S2 and has been perfect previously, so

Just now at 430am, the sonos speakers on the other side of the house turned their volume to max. The sonos speaker in my room did not. I was able to turned them down after fumbling around in a half sleep state. It's happened once before.  I only use TuneIn and Youtube Music on the sonos app, and those two were set to Tunein. And the speakers are all Sonos Ones. Is there anyway to stop this from occurring again?  Thank you for any suggestions.  

From my wife’s  i-phone i can control itfrom mine it says  IMPOSSIBLE TO CONNECTcould it be a phone problem?

I’m currently using Arc sound bar with a Sub (gen 3). I’m pleased with the system so far but there are certain movies (ie. The Batman) where the dialogue clarity just seems lower than I prefer. I toggle around with Treble, Speech Enhancement, turn off “Loudness” which helps a little bit. I understand some movies are just created a specific way. Anyways, the next step would be to add Era 100s or 300s. I am wondering if that will enhance the Arc soundbars drivers to focus on dialogue? Appreciate any information on this. 

For weeks now Sonos skips every other song in the queue. It seems to only be while using Spotify, which is my main source. I’m on the older software v1, and up to date. It gives an error that it can’t play this song and moves it up the queue and plays the next. However, I can go back to the song and double click and it plays fine.  Help! Thanks!BRent

I have ARC, 2 era 300 and a sub in my sonos system and the arc is connected to Amazon Fire TV e-Arc port. I want to add a microphone to my system so I can use it for karaoke singing and I want the mic sound to output to my sonos system. Is there a workaround for this purpose and without mic delay. Any suggestion will be highly appreciated. Thank you guys!

I have seen problems similar to mine discussed here but I am unable to see if they were resolved. I have a Samsung NEO QN90A tv that is a little over two years old. I recently purchased a Sonos ARC and connected it to the tv with an HDMI 2.1 cable. If I enable eARC the sound is garbled. If I turn eARC off the sound is OK with the exception of sporadic short drop outs. These seem random and occur on a scale of tens of minutes. Annoying! I now have the tv connected using the optical adapter that came with the soundbar and it works OK with the exception of not supporting ATMOS. Is there anything I can do to get HDMI to work?

I’ve been using TuneIn for years for Double J and Triple J channels (from ABC Australia). When TuneIn announced the new service they suggestion I added the new TuneIn service, whcih I did. But when I browse there is no “My Radio Station” option, in fact the whole TuneIn selection is different … and I cannot even find any means of searching the new TuneIn choices.Wondering if I am the only person experiencing this?

How high to place my Sonos arc and Sonos sound bar was 300?  In a medium-sized room, I put the television on the wall as well as the sound bar and the speakers.

I recently took advantage of the upgrade offer. Do I need to return my old product to Sonos? The instructions were not clear on what to do w my old product. 

Hello - hope someone out there can answer this as I’ve tried everything.  I recently purchased a new computer and have reinstalled the Sonos app.  I have also reinstalled my iTunes and re-established the correct music library path.  Even though the legacy path with former computer name has been purged, Sonos is still trying to use this to play music, so I only get an unable to play message.  I have gone rounds with this removed, reinstalled, reset everything including the Sonos app but nothing seems to work.  What gives?Note:  the music path setting is correct but the error message when trying to play clearly shows the legacy path.

Hello!Brand new Sonos user here. Quick question on the connection of my Port / two Era 100 speakers to a Sony Receiver I have. We recently converted a detached garage into a “party room” of sorts. We got two Era 100 speakers to use with a TV as well as Port to use with turntable, cassette deck, and CD player.  I have TT, cassette deck, and CD player in a Sony STRDH190 receiver. I’ve connected the Port to the receiver and can get all records, tapes, and CDs to play in the Era 100 speakers.  The volume can only be controlled through Sonos and I’ve tried various combinations of “Fixed” “Pass-Through” and “Variable” as recommended in other posts. It’s almost as if the receiver is just a big “switch box” now letting me select between inputs but not impacting the sound in anyway.  My question is have I set it up incorrectly? I would like to have the receiver be able to control the volume / tone as well. I feel like what I’m hoping for is impossible or I’m missing some very easy step!The curr

I have a Sonos Connect connected to my hi fi amplifier. Unfortunately when I am listening to BBC radio it keeps cutting out.I have now connected it to a wifi extender with an ethernet cable, but the problem is still there. I monitor the wifi extender which always has a good connectionto the main router. The signal from the extender is always strong (no problems with anything else connecting to it).The only connection problem is the Sonos Connect and nearly always when listening to BBC radio. Is there a compatibility problemwith Sonos and BBC radio? Is my Sonos Connect defective? But why only with BBC radio?I hope you know what’s wrong because this is extremely frustrating. I was looking forward to New Year concert from Vienna on BBC Radio 3but is impossible to listen to with constant drop outs.

How can I increase the listening speed of my audiobook from Libby using the Sonos app?  I can increase the speed when listening to Libby normally but not when I want to listen to my book on my Sonos

Hi I have a pair of Sonos Era 100 and a pair of Sonos Era 300 speakers.Both pairs are used to play records via Bluetooth to my Sony Bluetooth turntable.Since upgrading to version 15.10, both of my speaker sets are able to pair up to my Bluetooth turntable, but I am getting no sound.I have unpaired and re-paired both sets several times, but to no avail.I am able to pair up my phone to them over Bluetooth and play music no problem.Anyone else got the same issue?Can anyone suggest anything?Kind RegardsMartin

When trying to add my iTunes music folder to my Music Library, the indexing runs for a minute then fails with “<share path> is no longer available. The device where the music files are stored may not be powered on, or the path may have changed.”  I have been researching this and I’m not the only one experiencing this issue.  I have drilled further from the iTunes Music folder to the next level (the Artist) and it will add the music instantly seeing the album and then song.I am running DSM 7.2, Sonos S2 Version 15.11 on both Windows 11, and IOS.  SMBv1 set as minimum with SMBv3 as maximum.  Diagnostics submitted: 2120586443.  

I originally posted this in another chat here, but it was the wrong area I think. Let's try this here. So, I have a pair of klipsch aw650s, that I put up outside for summer time. Currently they are inside though, with Sonos AMP connected to the TV, sub, and sonos ones. In this room, right now, I have sub, two fives, two ones, and the klipsch speakers. While sub is good for tv, I want something better for music, I am thinking svs pb3000. I would like to sell the fives and sub, they aren't as loud as the klipsch and I like the sound of the klipsch better. With that said, I would like to get a third party amp, a port, and two new inside speakers. The speakers will be hooked up to the tv with AMP, and the new sub. But I want the port and new amp to power the outdoor speakers when they get hung back up outside. Or the inside speakers I don't really care. I have run wiring for an amp to power the speakers outside, through an exterior wall. I am looking for third party stuff, as $700 for AMP