Answered

Hi there, Can ceiling speakers be used as main speakers as well as surround speakers? I’ve got a new extension and I’m hoping to get an arc, sub, amp and 4 x ceiling speakers.2 of the ceiling speakers I’d use pas surrojnd but the other 2 I’d like at the back of the extension and to use as additional sound to what’s coming from the arc.  Is this possible or can they only be used as surround speakers?  

I have two Sonos 5 speakers (gen2) paired in my living room.  When I connected them, the app said I have a very strong wifi signal.  Sometimes when I look for them on my iPhone (S2 controller), all other rooms are available but the living room just doesn’t exist.  I will then look at my iPad (sitting directly next to my iPhone) and my living room is there and available.Later on, the living room will just “reappear” on my iPhone.  Also, those speakers are up on a high shelf so it is very inconvenient to unplug and reconnect them as a solution.

Hi - I just moved into a house that has 8 zones of speakers (not sure what brand) and Elan wall switches in each room/zone.  I want to start adding sonos amps to each set of speakers (maybe 2 sets of speakers to a zone) in some cases.I would like to have the option to control the volume in a zone with a wall switch as well as the app.  Will the Lutron Pico Smart Remote  work with a Sonos amp connected to non-sonos ceiling speakers?If so, can I just connect the speaker wires in the existing wall plates to each other and replace the wall receptacle with something to hold the Lutron?

Hello all, I am new to this and I have recently discovered the Sonos Radio app. After playing around with it, i have discovered that there do not seem to be any Italian radio stations listed under Browse Radio > Locations > Europe > Italy…Whilst there are many cities listed not one of them displays a radio station.Please, am I doing anything wrong?Thanks for any help.

Hi everyone!I would like to ask a question regarding the setup of the SONOS arc + 2 eras 300 + sub. I have connected such system together with a Lg OLED EVO and it works great. However, I used to have a Panasonic system that had two standing boxes (now substituted with the eras 300). The difference between the older Panasonic system and this new SONOS system is that the voice of the people speaking on the TV can just be heard from the SONOS ARC in the front, instead of being heard from the eras 300 too. From the eras 300 I can just hear the music of the films, so the soundtrack. In the other system I use to hear everything from the stranding boxes I had.So my question is wether it is possibile to change such thing in the way that the voice is hearable from each era 300 too.Thank you

I have multiple Sonos speakers including Arc Home Theatre Setup, Move, 2 x One’s plus a Roam unit.I live in a reasonably remote area and get power outages around once per month. All Sonos equipment  powers up again with no issues communicating with each other or Amazon Alexa devices, Apple Music, Netgear Orbi router etc. - except that is the Roam speaker. Everytime I have to Reset from scratch. Once done it works fine until the next power Anyone else having this issue ? Thanks

I have a Sonos Arc, Gen 3 Sub, & two SL Ones hooked up to my Samsung QN90B TV.  I can see my settings are correct and Dolby Atmos is turned on.  When I play Amazon movies or shows that have Dolby Atmos I can only see Dolby Multichannel PCM 5.1 in my Sonos app.  I spent over 2 hours with Samsung and they told me that my settings are correct and that Dolby Multichannel PCM 5.1 is just a name coming from the TV and that if my Dolby Atmos is on and I am using the HDMI eArc port, the sound is in Dolby Atmos.  Is this correct?  

I have a Playbar + Sub mini + 2 Play 1’s. I am not in the market for the Arc yet, but thinking of replacing the Play 1s with the Era 100. Would this make a substantial difference given my current system? Thanks in advance for any advice.

I have a sonos arc and a subwoofer that I wanted to move to another wireless network in my network. Same hardware, same access point same firewall same switch just a new wireless network. To make sure I had the password correct I connected my cell phone and it connected OK and then I moved six Alexa devices and nine other devices to this network without a hitch. I go to change the Wi-Fi network on my Sonos and six times. I’ve tried six times I get an error that it cannot connect to the network. What’s even pissing me off? Moore is now I can’t go back to the original network because it says that it can’t connect to it either. I hoping somebody here can give me some insight without a flood of misdirection because this is the stupidest bunch of bull I’ve ever seen. I’ve even tried moving my cell phone to the same network that I’m trying to add the Sonos to and that also didn’t work. Now I have the Sonos app asking me to restart the devices and restart my firewall. Now that I’ve knocked my

Hello,Anyone had an issue where you ask Alexa to play music on your Sonos Speaker (default is Spotify) she replies ‘sorry, Im having difficulty playing the music’Alexa can play the music on her own speaker from Spotify, just not able to play out of Sonos…Thanks  

Hi guys, I would just like to know how/if I can pair Move 2. I am planning to get one and add it to my existing setup (Era300 +Sub gen3). I would like to use it with my existing setup when at home but still take it with me when I go around with my camper van. What options do I have? Can I set it as a stereo pair? 

In my home office, I have a zone with two Play 3 and a Sub. What happens every now and then is that the left speaker goes silent for a while, and then comes back some 15-20 seconds later, and then a minute later or so there is another dropout. Once this has started to happening, it keeps on going this way.I have tried to unplug all three players in the zone and plug them back in, but I am not sure that helps. But unplugging all players that I have (one zone with two Sonos Five, one zone with two Play One SL, one zone with two Play1 and finally a Port) and plugging all back removes the problem for a while but then it comes back after some weeks. Possibly the periods it works are getting shorter. This time it started to appear after one week since I plugged in all players.I have note noticed dropouts in other zones, but this zone is also the one where I most often play music.Anyone recognise the problem? Could it be that the Play3 is getting old and tired and it’s time for a replacement?

I’ve created a user “Sonos” with a share called “music” that has my old MP3 library. I’d like to get the Sonos working with it, because we lose internet annoying often (at which point streaming services go offline). I’m trying to follow these instructions: https://support.sonos.com/en/article/use-a-nas-drive-with-sonos Whenever I go to add the library, I get the “unable to add music share to your music library (900)” error. When I try to search for solutions, everything is about the old S1 app requiring SMB1-- but I’m on S2, so I don’t think that’s my issue.  Help?

Hi everybody,I appreciate any input and help!Can I safely connect both Sonance SGS 8.1 Garden series and a pair of VPXT6 speakers to a Sonos Amp? I also have a Sonance SR 2-125. Would it be a better option to connect both Sonance SGS 8.1 Garden series and a pair of Sonance VPXT6 to SR 2-125 Amp and then to a Sonos Amp for streaming ( I already have the Sonos Amp, so I thought I can use it instead of spending money on a Sonos Port for streaming)?

“the associated service account was not found in your Sonos system" - between yesterday and today, my services disappeared and I can’t add any services.  All of my services have vanished (Pandora, Apple, Amazon, SiriusXM).  I’ve deleted/re-installed apps on my iOS and MacOS devices--no change.  I’ve reset my password--no change.  The apps can see my system, but I can’t play anything (the only app that appears is TuneIn and it doesn’t play “Unable to play the Radio station” Any other ideas?

Bonjour à la communauté SONOS,Je suis équipé à mon domicile d’enceintes SONOS, mais mes questions concernent mon compte professionnel. J’ai équipé un hôtel de 4 SONOS ONE SL et j’ai associé mon compte Spotify à ce compte afin de diffuser mes playlists.Ces enceintes sont connectées sur un réseau wifi sécurisé, réservé uniquement à cette utilisation.J'ai installé l'application sur mon smartphone Android ainsi que sur une tablette IOS, cette tablette est constamment connectée sur le même réseau. Concernant mon smartphone, je le connecte seulement pour modifier le volume, les playlists, après modifications, je me déconnecte de ce réseau et me connecte sur un autre réseau.La tablette est utilisée par tout le monde et je souhaite l’à supprimer du réseau en désinstallant l’application et ne garder l'application que sur mon smartphone.Mes questions sont les suivantes :Est-ce que les playlists resterons en marche même si mon smartphone n'est plus connecté au réseau, en permanence comme l’est la

I am buying a FRAME TV with the One Connect box that connects to the Frame TV. I am also buying a Sonos Amp to connect via wire to 2 pairs of Sonance In-Ceiling speakers. Do I need to connect the AMP via HDMI to the One Connect box or can I use Wifi, understanding I may need to sync the sound with the TV due to the latency caused by the WifI. I simply do not want to have to put the amp in the in-wall box behind the tv, rather have near the router. Will this setup work? Are there any pitfalls?

Hello,  I'd like to request the ability to see what chapter I'm listening to on Libby. Right now, while listening to an audiobook, I cannot tell what chapter I'm on.  Thanks

I currently have 2 X ERA 300, ARC and SUB.  What would be the best way to add a turntable to this and what would my limitations be?

It’s been working fine for over a year and a half and now it is silent and the app tells me it’s not recognised, i can get audio by turning pass through off in my TV (LG A1 OLED) settings but don’t want to have to do that every time as this makes my other devices play in pcm instead of atmos. it’s a Sonos arc with Play 1s as rears and a sub mini.   

I have an Arc/Sub/One/One SL setup.  Because their is no bluetooth function in Sonos Arc to stream, I use my laptop to play music and stream to my Roku which is the only way to connect.  I want full stereo coming from the speakers I paid for and not ambient.  Since the signal is coming from Roku/TV and not some Apple/Google device, Sonos thinks it’s a tv signal when it really is a music signal and I want full stereo in my two One’s which are my rear surrounds.  It’s been quite difficult to play my flac files and such, but this is the perfect work around with a Roku until I purchase a NAS.  If you know how to force a music or tv playback let me know!  This should be an option.  What about live music shows for a party and you are stuck with a weak ambient signal coming out of your surrounds when you really need full playback in stereo?  I know Sonos just wants you to buy more speakers but I’m not putting multiple sets of speakers in the same room, except maybe another sub!  Don’t get me

Hi everyone, I recently purchased the Sonos error 300. I have been looking and reading at a lot in the forums that are suggesting to put the rear speakers at ear level. I was hoping to save some square footage and potentially mount them higher on the rear wall about 5-6 feet from the back of my couch and invert them, but I had questions about this affecting the sound quality of the home theater.  I'll attach some photos for some advice. I did ask a Sonos tech support directly, and I save the screenshot here, but it seems that the sound quality should not be affected. Thoughts?  

I am getting a Hisense class U7 tomorrow.  It has 2  2.1 HDMI ports.  I also got an 4 port 8k switch.  I will be using all 8k cables.  Just want to make sure I run a cable from the earc on the TV to the Sonos arc. Then run another cable from the other 2.1 hdmi port on the tv to  the output on the switch.  Finally run 8k cables from the switch inputs to the Apple TV, PS5, and Xbox Series X.  Appreciate anyone’s advice.

I wanted to set up my Move speakers at a friend’s house so he could hear how they sound before considering an upgrade.  We tried a lot of things and failed.  Various error messages which I cannot put into proper context at this point since we tried so many things.  Mainly, though, neither of us was able to connect the Move speakers to his system through the Add Product option.Here’s my scenario:2 Sonos Move speakers He has S1 app and some speakers only S1 compatible. I have S2 app. His app runs on his iPhone, mine on Android (Samsung Galaxy S10) He has a google mesh network, I have a 5ghz Synology router at my home My app greyed out the System menu at his house so I was unable to add his network as trusted by meI was able to see the speakers in my app but it was unable to connect them successfully.  At one point in one of our trials it was suggested that I downgrade my app to S1 because of the other speakers present on his network.At another point the app said it was going to use a tem

Se podría conectar mi Sonos one a una android tv or escuchar la tv por el altavoz Sonos!?