Solution: 3 Amps, 1 Connect Amp, 2x Sonos Ones.
All Amps are wired in.
Recent Problems:
One Amp drops out for about the last 10 seconds of each track.
One Amp occasionally drops out for a period of time
This started, then stopped for a while but has now started again.
Any ideas as this is very frustrating
Best answer by Schlumpf
We could start some kind of quiz show, but imho best option would be to send some diagnostics and call support team to take a look at.
https://support.sonos.com/en-gb/contact
+18We could start some kind of quiz show, but imho best option would be to send some diagnostics and call support team to take a look at.
https://support.sonos.com/en-gb/contact
What did Sonos suggest when you contacted them?
I’d lean to WiFi issues too so you could work through the FAQ WiFi topics.
The usual, check at the latest version, check wi-fi, change the Wi-fi channel, reboot router etc. The AMPs which have had the problems were actually hard wired in, I changed to wi-fi and no difference so now back hard wired. One comment that was a mentioned was a the age of the AMPs with the latest version of software. I have some more diagnostics I am going to send through.
AMP’s should not be thrown into the ‘aged’ bin. CONNECT:AMP’s might be in that bin, but we don’t yet have definitive data on that point.
Hopefully the issue has been resolved. Only thing I didn’t do yesterday was reset all the devices (possibly a school boy error) as they were powered on/off about a week ago but on call with Sonos they were reset again by the very helpful chap at Sonos, and on playing a couple of track no issue so hopefully will be ok.
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