Mic won’t turn on in brand-new Sonos Roam; online chat just keeps cycling me back to main menu

Just received a brand new pair of roam speakers. Roam, SLs. As expected, there is an issue.

The left speaker’s microphone switch does not work, so therefore true play does not work for the stereo pair either.

I searched Help and didn’t find anything.

I tried online chat, but I would fill out all my information, then it would dump me back out and ask me for my contact information, over and over.

I actually have a lot of things to do so it just like some help on this, if possible. I’ve spent quite a bit of money on these speakers (these aren’t the only ones).

Thanks