Answered

Is there a way to browse and edit what devices are paired with my Sonos Roam in the Sonos app? I’d like to remove a connection so it will no longer default to connecting to it.

The new forced upgrade no longer connects to my Sonos system. I have to disconnect from zScaler VPN (it has split horizons enabled), launch Sonos app on OSX, then I can reconnect to zScaler. Why is this? Is there some way to get around this?

Hi all, I have a Sonos play:5 Gen 1 and I cannot connect it to the BT Smart hub 2 (2024). I have spent an entire day with the BT support service and tried all options - I switched off the 5Ghz, I also tried the Mode 2 and 3 - but nothing worked. When I go through the network installation, after adding the network password, the process fails. I have many Amazon echo pop also connected to the hub and not sure this could be a problem? I also tried to do the network installation with all devices switched off apart from my laptop and phone. Still did not work. Any idea why this is happening? With the Virgin media hub everything was fine

I have my Era 300 connected to my WiFi at my office which is shared. Numerous times, someone else has kicked me off of my own device and started playing their audio. One time they turned it up all the way which was super disruptive. I’m in a big office so there’s no way to know who is doing it. I can’t seem to find a way to have the device connected to the WiFi but disable other devices/users from connecting. This seems like a huge problem and it’s kind of mind blowing this hasn’t been addressed. This should be an option that allows the device to be connected to other devices, or for that to be prevented. Anyone have ideas? Better yet, @Sonos this is a huge problem with an easy fix. Please do something.

When I logged into my Sonos this morning all of my streaming services other than TuneIn are missing. If I try to add services, only TuneIn & Last.fm are available.  is this a broad outage? Is there a setting that needs to be enabled?

I have 2 Sony XBR75X750H TV’s connected to Arc’s, Sub, and Amps (for rear speakers).Occasionally on both systems, the volume will not go off even when turnign down to 0.  I can fix by rebooting the TV.Yesterday when this problem happened, I unplugged the HDMI from the TV and the volume working properly on the internal speakers.  When I plugged the HDMI back in, the volume then also worked properly on the Arc.I have unsuccessfully tried Sony and Sonos support, although Sonos suggested calling back when the problem was happening.Any ideas?

I have a one and a one sl which I have set up as a stereo pair but the left speaker is louder.  I have tried turning them off and back on, in pairing them, re tuning and yes the left is noticeably louder.  all driver sound like they are working. One is brand new the other a couple of years old.  at a loss now. I have a stereo pair of era 100’s which are in balance.  any other suggestions? thank you 

My beam randomly plays loudly at the same time every day 

I recently added the Sonos Arc soundbar to my TV. I connected via the HDMI eARC port and the sound quality is pretty good. In my previous setup, I was able to turn my Yamaha soundbar and surround system off and connect my TV to my bluetooth headphones if I was watching TV late at night to not disturb my family members. I am unable to do that anymore. My headphones still connect to the TV but the sound is always directed to the soundbar. Has anyone else experienced a similar issue? Is there a way to continue using headphones even after connecting the soundbar? I don’t want to unplug the soundbar every time I want to switch to headphones.

We have two Sonos One SL speakers in our salon which we’ve had for nearly 3 years now. Both are on wall brackets set high up. We recently had some bad storms which knocked out power for a few hours. Since then, I have been unable to get the speakers working. I have followed all the recommended steps including restarting the router, factory reset of the speakers, uninstalling the app and even setting up a new group. When I factory reset the speakers, the app finds them and takes me through all the setup. Once it says it’s added the speakers, I look but no speakers and the app is suddenly unable to find them. Once or twice it’s found the speakers but says they are not registered and wants to take me through the factory reset process again.What am I doing wrong? They used to work fine, now they either don’t recognise the wifi group or the app or both.

New to Sonos after buying the Arc.  I read the instructions on speech enhancement, where it’s required to choose “Now Playing” when engaging in the app.  But do you have to set speech enhancement on individual channels, or does the setting remain the default for all channels or streaming services after selecting it? 

I have both Apple Music and Amazon Music Unlimited.  I can save albums from both to "My Sonos".  But when I select the saved albums from My Sonos, only those saved from Apple music give me the option to play.   I can view the albums saved from Amazon, but there is no play option, which is pointless.    Is this a known bug, or am I doing something wrong? 

All the buttons on my Solar remote work except the guide button unless I’m only a couple feet away from the tv. All the other buttons work from the couch but that one, I was sent a replacement remote but it does the same thing! 

It would be helpful to be able to quickly navigate to Sonos Favorites (or the main Music Source menu) from deep within a sub-category (e.g. Spotify > Your Library > Playlists...) rather than having to back all the way out to change music sources. 

How can I play my favorite radio stations defined in  My Sonos (Favorites) via Sonos voicecontrol.Each time I ask “Hey Sonos ,,.” he searches into the Sonos library and not into My favorite stations. So stupid that I think something is wrongly configured at my side.Thank you for your help.

For the last three days my Sonos system has been randomly dropping out and stating that I need to unplug all speakers, restart the router, plug them back in again. Broadband is fine, so I do not understand what is going on. I am playing Spotify through my speakers

I bought an MP3 player for my music when I am on the road. Can I download my playlists to my home computer so that I can play them on my HIFI Walker 2?

We have a few speakers in our home and 5 of them have not been working for the last 2 days. The show they are updating. We have tried restarting all of them, resetting the modem, and some times they do not show up in the app and then they load but continue to update. 

I have two ERA 300’s set up in my large basement. I was thinking of getting a sub mini wireless subwoofer as they are on sale but want to make sure it will improve the sound. 

Hi,I am getting a popping noise in my sub when playing tv through my beam + sub combo.  Diagnostic code is 1973409053. Please assist, thanks!

I have a firewall between my wifi network and my wired network. While they are two separate IP blocks, the firewall permits bidirectional traffic between them (I plan to lock things down once I have everything working).  I have an older Sonos V1 system on the wired network. When I try to locate it using the Sonos V1 app on my mobile device which is on the wifi network it does not discover it. What do I need to do on my firewall to allow the controller app running on the wifi network to discover the Sonos system on the wired network?Thanks

Hello,I currently have 2 era 100 in my living room (30m²). I want to expand this setting. I wonder whether it would be better to opt for 2 extra era 100 or adjust 1 sub mini. I only use them for music. Tim

Sonos roam not powering on, it’s been on the charger for days and it’s still not powering on. I haven’t been using it for some time now, need help finding what to do.

No doubt this type of issue has been raised before, I’m “new” here and still attempting to find my way around, so please forgive in advance.I have a really frustrating reoccurring problem with my Roam in that it just suddenly disconnects (today it disconnected 4 times in the space of 90 minutes).I then attempt to reconnect (firstly via iTunes / airplay) and then in the Sonos app. I’m then met with a blank screen / can’t find your product etc with my Roam sitting no more than an inch away from me (I’ve stopped what I’m doing in an attempt to get the music going again).Eventually after many attempts, taking 20 minutes or so, I reconnect after force closing all apps, going in to Sonos, doing the “finding your appliance”, found it but can’t connect so switch it off etc…..But….during all of this and when trying to reconnect Roam to airplay I can easily connect to my Ray / SL setup that I have in the “man cave”…but Roam is nowhere to be found (Ray is in another room in the house at least 6 -

I use a Roam to connect one bluetooth turntable to the Roam and them my older Sonos System. Now I'm wanting to do the same but with two turntables and a mixer using a standalone Bluetooth Audio Adapter (like this one). How can I get the Roam to connect to the BT Adapter without an interface. Can I do something special in the iOS app? Something else?