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play 5

  • 25 February 2024
  • 2 replies
  • 55 views

I have 2 play 5s, a sub and a play 1. I’ve recently got a new router and can’t seem to get my play 5s to work. Can you please help me. 

Best answer by nik9669a

Are you saying the Play:1 is ok but not the ‘5s? 
Try temporarily connecting your ‘5s with an Ethernet cable whilst you set the new wifi credentials. Or change the new wifi details to match the old. 

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2 replies

Forum|alt.badge.img+19
  • Senior Virtuoso
  • 5287 replies
  • Answer
  • February 25, 2024

Are you saying the Play:1 is ok but not the ‘5s? 
Try temporarily connecting your ‘5s with an Ethernet cable whilst you set the new wifi credentials. Or change the new wifi details to match the old. 


Stanley_4
  • Lead Maestro
  • 10976 replies
  • February 26, 2024

Check what mode your WiFi is set to, the Play 1 looks to support modes the Play 5 doesn’t.

 

https://support.sonos.com/en-us/article/supported-wifi-modes-and-security-standards-for-sonos-products


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