Answered

Hi,I suppose that after the streaming from app is stopped the Ray will go after a while in standby mode or I’m wrong?Thank you! 

Hello all,About two days ago, I asked a question about adding existing ceiling speakers to my current set up (Beam2, Sub Mini & 2 Play One). I have been advised not to.I still want to use these ceiling speakers (independently of current Home theatre set up) as one of ceiling speaker is in a different room and it’s a pity not using it:)The cheap option I am looking at is to get the ZP100 as an amp for these speakers.1st question (maybe a bit stupid):  As ZP100 is quite old, do I need to connect it to my broadband via ethernet cable? or using Sonos bridge? or will it connect automatically to my wifi as any other recent Sonos product?2nd question: Is it ok to have my current home theatre set up on S2...and these ceiling speakers on S1?As I said, I have no intention (anymore) to group these speakers with my other Sonos products… I just want to use them because they are already there :)Many thanks guys

Is it possible to use my ARC / SUB3 and an AMP with in ceiling rear speakers for my rears?

Hi everyone, I'm looking for some advice. I own an Era 300 and the speaker itself is amazing but I've run into an issue with using the Sonos app and Bluetooth at the same time. Basically I'm using another app called Homey which allows me to automate songs/sounds from the Sonos App and sync them with my smart lights.The purpose of this is for D&D to play sound effects for dramatic effect. The feature by itself works perfectly fine.However, I have my phone connected via Bluetooth to play background music on a dynamic music app for D&D which also works fine by itself.The issue I'm running into is that when I use Homey to play a sound, it cuts out the Bluetooth music to play the sound and then doesn't go back to the Bluetooth source afterwards. What I'm looking for is a solution that ideally allows both sources to play at the same time so that the Sonos app doesn't block out the Bluetooth music. Or at least allows the Bluetooth music to play back via the speaker once the Sonos app

Hi - does anyone here know where I may be able to get some proper help for my Sub?  <modelURL>http://www.sonos.com/products/zoneplayers/Sub</modelURL><softwareVersion>77.4-49290</softwareVersion><swGen>2</swGen><hardwareVersion>1.8.6.6-2.2</hardwareVersion>I have been around in circles with online documents, Sonos support@ email addy has been decommissioned, tried the bot and it has taken me in endless circles and the numbers for Singapore and Malaysia don't work.Seriously Sonos, you need to get your act together with proper help! So now a last attempt to see if anyone here can help me.Recently the sub did an auto update, then it would not connect on wireless any longer, having unplugged all, reset router, checked absolute detail of router config and requirements, reconnected. At reconnecting on wireless it says it is connected but when finishing up an error connecting to your network keeps appearing. So I eventually  unplugged it, draggi

I want a small back speake to fill in the sound from my soundstage and will connect to my network easily !

I am looking for recommendations for a new sonos setup for my man cave. I have a nice TV/Audio arena.  I watch 4K TV streaming services and listen to XM Sirius and my CD collection.  My AV receiver got toasted and thought it might be time for a change.  I would like to start off with a minimal entry level system and expand/upgrade over time.  Thanks...

I have a Sonos One (gen 2). Will it group as surround sound with a Ray and Sonos One SL?

I have a Gen 1 Beam with the Sonos wall mount. If I upgrade to Gen 2 I’m presuming it will fit the existing wall mount. Is that right?

I’m using an Arc theater setup via 4k fire stick with a Wemax laser 4k projector. The setup has performed excellently for the past four months. Suddenly the theater speaker setup is no longer responding to this configuration. Sonos speakers will still continue to pair as normal to all other devices through the home

I would like to have the option to run our Samsung Frame TV sound through our Sonos ceiling speakers/Play 5. Our Sonos ceiling speakers are set up via amps in the basement and I zero technical ability, trying to hard wire anything is out of the question for me. Is it absolutely ridiculous to get a Sonos Beam and put it in the niche behind our Samsung Frame TV to allow me to set up the sound to come through the speakers? Will the Sonos Beam be totally useless behind the TV (I could in theory pull the TV away from the wall if I want to hear the sound a bit)? I cannot find any other work arounds for what I am hoping to do. 

Background:Family Room: AMP w/Sonos ONE (pair as surrounds)Backyard: Connect(gen2)Asus RT-AX82U/AX5400 RouterAfter installing new router and updating the wifi settings, the Sonos App (S2) does one of the following: 1) stays grey and doesn’t show up 2) only shows the Connect 3) Works perfectly for 3-5 seconds and then the system dissapears.I've gone in and adjusted the router settings as recommended in various help sections, turned off the auto-priority/QoS settings in the router, updated the channel to Ch6 within the 2.4 channel, did the whole direct plug ethernet cord into the amp, and ONE speaker to update the wifi information directly as recommended. Also rebooted all sonos products.The only thing working right now is the family room because it feeds audio in from the TV.Any recommendations or links would be helpful...spent the last few days becoming a fake fix-it dude. Thanks!

I miss the ability to control my sonos volume using my iPhones volume buttons.  Is the Sonos App dev team working on making this work again?  This was very useful.

Sorry if this was asked before! Sonos Move with blinking white light, held the power button down till it turn off, then did a factory reset, still same white light blinking non stop! Appreciate the help! 

Hello Sonos People!I have 5 Sonos products at home (4 speakers & 1 sub, which I love). Whenever my WiFi Eero has an update, I lose connections to all my Sonos speakers. The TV works fine, but I can't connect to them through the app.I have to restart my router or unplug my 4 speakers & 1 sub. Is there a better way to not lose my speakers after a WiFi update?Thank you,Gorby

I've got Alexa on my Sonos speakers. All of a sudden, Alexa will listen (speaker volume lowers), the light will flash, but there's no action on simple things such as "volume down" and "stop". Everything used to work fine for a year, but now nothing.I've tried all the usual, remove Alexa, re-add, re-install skills, reboot speakers... Again, this happened all of a sudden, without me changing anything.

Since lates update (16.0) two of my speakers is suddenly not available in Sonos app (from time to time). An ERA 100 and Roam.The other ERA 100 and beam+sub is ok. Workaround is to start the speakers that are visible in app, and pair physically.It has happened a few times since lates update

I’ve had a Beam (Gen 1) installed for a few years, using my Amazon/Alexa account to control devices in my living room. It’s worked flawlessly, until a few weeks ago.Alexa itself works fine - I can ask questions, interact with the service etc, but I cannot control any of my smart devices. After puzzling on this for a few days, I stumbled on the issue: the Sonos device is using the wrong Amazon account, one belonging to my daughter. The smart devices shouldn’t exist in her profile, but I don’t get any “errors” - just the little chime after issuing a command that suggests it’s worked as normal. I have other Amazon Echo devices in my home, and they’re working fine: for example, asking my Echo:switch on plug 1.. switches on plug 1. Trying the same with the Sonos gives the chime, but plug 1 doesn’t do anything (given that the other account doesn’t know about “plug 1”, I’m surprised it doesn’t say something along the lines of “I don’t know about device plug 1”) if I ask the Echowhat profile a

My sub mini runs with 2x one SL’s.  Problem is every day, sometimes 3 times a day, it asks me if I want to add it to a trusted network.  It is the same network everything else Sonos related is on.  This is driving me mad. Any ideas?

I had Gen1 and Gen 2.  Got MOVE2 as a gift.  My son set up gold Sonos app w his email.   Now those two new MOVE2 are not showing up in my overall system.  how to correct?

Hi I am flying Singapore Airlines with Beam 2 sound bar can it be carried in the cabin baggage. Instead of check in luggage.  The dimensions are as given below. 

I am unable to connect my Move 2 to my Xfinity XB8 gateway. I also have the gateway connected to an Eero mesh network.when I login to the Xfinity app, I see that my Sonos speaker is connect with a “strong signal”. I have paused and unpaused which does nothing.the Sonos app does not show any devices however and the “account”, “services” and “system” menu options are greyed out. I was on with customer support for an hour and have restarted the router, rebooted the speaker and restarted the app multiple times.I suspect it may be the mesh network but I am less familiar with that.  ideas?  

Hi!Since some time, the Sonos app on Android activates two notifications (one is normal and works well, the other is like a ghost notification, useless).I’ve tried to reinstall the app but with no effect. Problem is present on multiple devices, with Android 11, 12 and 13.Other with the same bug? 

Equipment: Sonos Arc, Sonos Sub, 2x Era 300’s, Roku Ultra, LG TV. Connections: Roku Ultra to LG TV; HDMI Arc from LG TV to Sonos Arc Soundbar. All 4 Sonos speakers are working together when playing music thru Sonos via Sonos S2. With TV running, sound is coming thru the Sonos Arc. I am able to control volume and play/pause of the whole system from the Sonos Era’s. But no sound is coming from the sub or the Era’s.When playing music thru Sonos all is happily working.  The Roku is new. When I was using an Apple TV Gen 1, all was working together. 

So I have a stereo pair of Era 300s used for music listening. I have them on the either side of my TV facing the couch. Recently I found out that my TV can send stereo signal via Bluetooth to the speakers, which works flawlessly and sounds pretty decent after the initial pairing. However, during subsequent watching, there are cut-outs intermittently  . I’ve gone through the support route but all I got was the generic recommendation to disconnect and reconnect the pairing, which also does not always resolve the problem from my experience. And frankly, I just don’t want to do it every time I want to watch TV.Wondering if anyone else has experienced this and found a fix? Thanks in advance!